Phil Long Ford of Denver - Service Center

Great customer service / service Dept This was my 4th Ford dealership that I have purchased a vehicle from. The other three: One was awful (tried to buy 2 extended warranties) via their p This was my 4th Ford dealership that I have purchased a vehicle from. The other three: One was awful (tried to buy 2 extended warranties) via their phone prompts. Received an email and a phone call yelling it wasn’t his dept? Another’s service was ok because it was close. They offered free car washes with my purchase and the now service manager was passive aggressive : trying to make me feel guilty for bringing my car in once a month. Phil long seems to bend over Backwards. I’ve had nothing but great experiences. My wife also purchased her car here. Steve is a smart service manager. It’s the little things that are remembered. We will always thing of Ohil Long when we think of Ford. Thanks for everything More

Professional and thorough Thanks I always get checked in quickly and service or repairs are done in a timely fashion even though I don't own a Ford. Eugene knows me and my vehicle whe I always get checked in quickly and service or repairs are done in a timely fashion even though I don't own a Ford. Eugene knows me and my vehicle when I come in for service. More

Service advisor Garry Warren did an excellent job for me from the time he scheduled my appt till the completion of the job on my 2018 Ford F-150 . He had a loaner ve Garry Warren did an excellent job for me from the time he scheduled my appt till the completion of the job on my 2018 Ford F-150 . He had a loaner vechile waiting for me when I dropped off my vechile and kept me informed every step of the service process . Garry is a great asset to your company for More

Prompt and courteous service Came in for an oil change & tire rotation. I was given a reasonable expectation for overall wait time. I was informed of a new recall on my vehicle ne Came in for an oil change & tire rotation. I was given a reasonable expectation for overall wait time. I was informed of a new recall on my vehicle never once during my visit did the service writer try to up sell something I did not need. More

Service rep took care of issue at the service bay!!! Dwayne Callaway took care of the recall issue right on the service bay, by doing the software update while I stood there. He took care of an issue in Dwayne Callaway took care of the recall issue right on the service bay, by doing the software update while I stood there. He took care of an issue in 5 minutes instead of dropping the truck off and getting it back between 1 and 4 hours later. Thanks for the great service Dwayne!!! More

Service refusal to tell me what they checked Explorer, 22 months old, 19,300 miles. Car would not start. Engine turned over in morning, lights, radio, air conditioner all worked, dashboard flas Explorer, 22 months old, 19,300 miles. Car would not start. Engine turned over in morning, lights, radio, air conditioner all worked, dashboard flashed warnings, nothing else. Went to work, called service, explained what was happening, he told me how to get car to dealership that night. Got home from work that evening, battery was totally dead - no headlights, dashboard, door locks, nothing. Jumped the car and dropped it off at Phil Long Service Monday night. Text Tuesday morning told me they had the car, would look at it late Tuesday or early Wednesday. Nothing else Tuesday. I texted Wednesday morning to get an update - got a text back a couple of hours later stating car would be looked at later that afternoon. Got a text from Gary late Wednesday stating that car was ready to be picked up and to call or text with questions - no explanation about what was wrong, what was checked, etc. I called number provided in text, no answer. I texted and asked what was wrong. One word response "BATTERY". I texted back that seems strange that a 22 month old car with less than 19,500 miles would have a dead battery. Asked if a new battery was put in. Response "YES". No additional information. Picked up the car Wednesday night and tried to get more information from a different man. Told him the same thing - newer car, less than 19,500 miles, did not compute that it needed a new battery so soon. Asked if they checked for a short in the electrical system. He said "You got a bad battery. Bad cell in a battery, I had it happen to me once on a car with 24,000". Did not answer my question about checking for a short. Have had past issues with car (electric back seats would not work), so I don't know if the issue is just a bad battery or if there is a short somewhere draining the battery. No one in service would bother to tell me what they checked. Bigger issue with the car? No clue. Won't be going back to Phil Long Ford for service. More

Airbag recall service done quickly I was contacted by Ford to have the passenger airbag serviced, since the airbag had been recalled, I was able to get an appointment at Phil Long quick I was contacted by Ford to have the passenger airbag serviced, since the airbag had been recalled, I was able to get an appointment at Phil Long quickly. They provided me with a loaner car, since the servicing might require two days. Instead they got the job done in one day and my car was ready less than 24 hours after I brought it in. In addition, when I left my garage door opener in the loaner car, they called me about that, and had the opener waiting for me at the service adviser's desk. More

Great Service I had a simple warranty problem with my mirror and they handled it like it was a major problem and understood my concern and fixed it right away. I had a simple warranty problem with my mirror and they handled it like it was a major problem and understood my concern and fixed it right away. More

Top notch dealership all around We've dealt with Phil Long for years. When we have a need for auto an issue, whether buying or service, we go to Phil Long of Denver. Their Sales & Se We've dealt with Phil Long for years. When we have a need for auto an issue, whether buying or service, we go to Phil Long of Denver. Their Sales & Service have always been top notch. We appreciate that. We were asked to rate Phil Long on Customer Service, Quality of work, Friendliness and Price. However, knowledge of their products is very important to us. Rob Liley, Don Heck and Patrick Cronkhite are all very knowledgeable. Just another great reason to go to Phil Long of Denver. More

2010 F150 Super Crew Took our truck in because of a steering Wheel that wobbled. Upon inspection they found the bolt for the steering wheel was sheared and replaced it. Took our truck in because of a steering Wheel that wobbled. Upon inspection they found the bolt for the steering wheel was sheared and replaced it. This item was was not covered under the extended warranty because it was "hardware". Had it completely sheared while driving down the highway would have become a safety issue. With all the work done during this visit the truck handles and rides much better. More