Phil Long Ford of Denver

From the first phone call with Steve Johnson, Sales Consultant, 303-332-8920 and the subsequent email communication, Phil Long Ford, Littleton, CO surpassed my expectations. I did personally interact Consultant, 303-332-8920 and the subsequent email communication, Phil Long Ford, Littleton, CO surpassed my expectations. I did personally interact with Todd Hoskins, Sales Manager, Daniel McFadden, Sales Consultant who assisted with the new truck advanced electronics all voice activated phone and navagation systems, Patrick Cronkhite, Finance, who assisted in the final deal structure, and Jared Kennedy who addressed a minor service issue with the new Ford F-150. Steve Johnson is a consumate sales professional and he has a very talented sales, finance and service team standing behind him to deliver the most positive experience for the consumer when you choose to visit Phil Long Ford, Littleton, Colorado for your new car needs. More

I would just like to say that Walter Banks & Steve Rost were wonderful at the dealership. I bought 2 brand new pickups and they found me everything I wanted. I will definitly go back for my next purc Rost were wonderful at the dealership. I bought 2 brand new pickups and they found me everything I wanted. I will definitly go back for my next purchase and I would recommend them to anyone! If you are looking to buy a car I would recommend Walter Banks as your salesman! More

I had a great experience. Everyone was friendly and courteous. The whole process seemed to move along at a good pace. They had a nice selection of trucks to choose from. I am not near the dealership ot courteous. The whole process seemed to move along at a good pace. They had a nice selection of trucks to choose from. I am not near the dealership otherwise I would use them for my service as well. Thank you. More

The repair department was my worst experience. In my opinion they clearly do not understand the vehicles they are working on. I brought in my truck with a specific problem, with specific symptoms. Their opinion they clearly do not understand the vehicles they are working on. I brought in my truck with a specific problem, with specific symptoms. Their all knowing computer said it was one injector and a sensor. I specifically asked the mechanic that if I gave them the $1400 they were asking for to replace two small parts, would it be running good. He replied, yes it would be running pretty good. I picked up the truck after they said the problem was fixed. The truck had the exact same symptoms and the exact same problem. They hooked the truck back up to the same computer and now it was three different injectors and a wiring harness. They refused to stand behind their work and now want more money to fix the same problem and they still will not guarantee this will fix it. In my car repair experience I believe they are chasing an electrical problem that they don't understand. Instead they want me to throw money at them so they can throw parts at it. Furthermore, I reported them to the BBB to try and resolve this and they responded with a complete lie. I feel that the employees at Phil Long are untrustworthy, under skilled, and are only out to make money off of people. Finally the people I've dealt with in the sales department have little technical knowledge of the vehicles they're trying to sell. I've only experienced high pressure sales tactics and on a test drive, the sales guy crashed one new truck into the one parked next to it. So two poor people are going to buy a "new" damaged truck. Plus I've found cheaper new cars at other local dealers. The parts department couldn't even find a bolt I needed and their prices are very high. I have found that I can get it cheaper and quicker elsewhere. I've had horrible experiences in every department I've been in. Obviously I will never spend another penny here. More

Do yourself a favor and go here first. After wasting Saturday's for a few weekends in a row looking at the "other places", we went into Phil Long one evening after work. Purchased our vehicle right then Saturday's for a few weekends in a row looking at the "other places", we went into Phil Long one evening after work. Purchased our vehicle right then and there, out of there within a couple hours after making our decision. Professional and honest staff. Prices as advertised, not hidden upcharges or additional fees like we experienced at "other local Ford dealership". No surprises. It was a pleasure doing business at Phil Long. This dealership will be at the top of our list next time we're vehicle shopping. More