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Phil Long Ford of Denver
Denver, CO
2,194 Reviews
Welcome to Phil Long Ford of Denver! Located in Denver, CO, Phil Long Ford of Denver is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Phil Long Ford of Denver a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,194 reviews
January 27, 2011
I would just like to say that Walter Banks & Steve Rost were wonderful at the dealership. I bought 2 brand new pickups and they found me everything I wanted. I will definitly go back for my next purc Rost were wonderful at the dealership. I bought 2 brand new pickups and they found me everything I wanted. I will definitly go back for my next purchase and I would recommend them to anyone! If you are looking to buy a car I would recommend Walter Banks as your salesman! More
by Jengeorge
May 25, 2010
I had a great experience. Everyone was friendly and courteous. The whole process seemed to move along at a good pace. They had a nice selection of trucks to choose from. I am not near the dealership ot courteous. The whole process seemed to move along at a good pace. They had a nice selection of trucks to choose from. I am not near the dealership otherwise I would use them for my service as well. Thank you. More
by pcsjason
Employees Worked With
Tony Upton, Tony Upton
April 08, 2010
The repair department was my worst experience. In my opinion they clearly do not understand the vehicles they are working on. I brought in my truck with a specific problem, with specific symptoms. Their opinion they clearly do not understand the vehicles they are working on. I brought in my truck with a specific problem, with specific symptoms. Their all knowing computer said it was one injector and a sensor. I specifically asked the mechanic that if I gave them the $1400 they were asking for to replace two small parts, would it be running good. He replied, yes it would be running pretty good. I picked up the truck after they said the problem was fixed. The truck had the exact same symptoms and the exact same problem. They hooked the truck back up to the same computer and now it was three different injectors and a wiring harness. They refused to stand behind their work and now want more money to fix the same problem and they still will not guarantee this will fix it. In my car repair experience I believe they are chasing an electrical problem that they don't understand. Instead they want me to throw money at them so they can throw parts at it. Furthermore, I reported them to the BBB to try and resolve this and they responded with a complete lie. I feel that the employees at Phil Long are untrustworthy, under skilled, and are only out to make money off of people. Finally the people I've dealt with in the sales department have little technical knowledge of the vehicles they're trying to sell. I've only experienced high pressure sales tactics and on a test drive, the sales guy crashed one new truck into the one parked next to it. So two poor people are going to buy a "new" damaged truck. Plus I've found cheaper new cars at other local dealers. The parts department couldn't even find a bolt I needed and their prices are very high. I have found that I can get it cheaper and quicker elsewhere. I've had horrible experiences in every department I've been in. Obviously I will never spend another penny here. More
by downtown
Employees Worked With
Techs and Managers
March 01, 2010
Do yourself a favor and go here first. After wasting Saturday's for a few weekends in a row looking at the "other places", we went into Phil Long one evening after work. Purchased our vehicle right then Saturday's for a few weekends in a row looking at the "other places", we went into Phil Long one evening after work. Purchased our vehicle right then and there, out of there within a couple hours after making our decision. Professional and honest staff. Prices as advertised, not hidden upcharges or additional fees like we experienced at "other local Ford dealership". No surprises. It was a pleasure doing business at Phil Long. This dealership will be at the top of our list next time we're vehicle shopping. More
by fishrmann
Employees Worked With
Tony Upton, Tony Upton
