Phil Long Ford of Denver

Horrible service department Poor quality all around. This is an overdue review of Phil Long Sales and Service departments. I purchased a new 2013 Ford Escape from Andy Olson. The buying experience was ve This is an overdue review of Phil Long Sales and Service departments. I purchased a new 2013 Ford Escape from Andy Olson. The buying experience was very good, he was friendly and helpful. They welcomed us to Phil Long with a New Car Owner dinner at the dealership which was very nice. That’s where the positive experience ends. I took the car in for service right after I bought it. Bad switch, Dwayne C. was the service writer. I ask him to look at the radio head while it was in due to a rattle we were hearing. When I picked the car up he stated they had wrapped it with felt tape. The rattle was still there so I took it apart myself and they did nothing. He basically lied to me. I fixed it myself. They offer you a booklet with your new car to get free oil changes so for the first oil change I went to the Quick Lane thereto get the oil changed. I noticed my vehicle was being driven down the main service bay with the hood up, the mechanic sprayed water on the engine then closed the hood and delivered the car to me. When I got in my brand new vehicle there was a grease stain on the drivers floor mat. I took it home and was cleaning the grease stain and noticed a pool or oil on my garage floor. After removing parts I found the cause to be the mechanic had spilled oil all over the rear area of the engine! Thanks for telling me, NOT! His feeble attempt to rinse it off did nothing except endanger himself, others and my vehicle by driving it with the hood up. I spoke to the service manager Steve G. about all of this and was promised that they would take care of the vehicle. NOPE! Lesson learned and this review to warn others about the substandard work of the service staff there. I am going to get the service work done now at Lakewood Fordland. Just spoke to the service manager there and hopefully will have a better experience. More

Great experience WE bought a 2011 F350 from Lagare Willams from Phil Long Ford in Littleton Colorado. Lagare worked hard to find us just what we were looking for and a WE bought a 2011 F350 from Lagare Willams from Phil Long Ford in Littleton Colorado. Lagare worked hard to find us just what we were looking for and at the price we wanted. I would buy another car or truck from Lagare and Phil Long anytime. More

Enjoyable car buying experience I recently purchased a car from Darren Lucero and John Lamb. They both made the buying experience enjoyable. I did not feel hassled to buy a car from I recently purchased a car from Darren Lucero and John Lamb. They both made the buying experience enjoyable. I did not feel hassled to buy a car from Phil Long. Darren and John helped me find a car that met my requirements and at a price that I could afford. I love my new (new to me) 2012 Ford Escape. Thanks Darren and John for your help!! More

Got a great price hassle-free from Jennifer Spiegle I had a great experience with Jennifer Spiegle at Phil Long Ford she gave me great price without any hassle and I found the entire experience easy goi I had a great experience with Jennifer Spiegle at Phil Long Ford she gave me great price without any hassle and I found the entire experience easy going and trouble free. I live pretty far from the dealership so she even arranged delivery for me when the car arrived at no charge. Phil Longs has a lot of inventory and looked to me like a high volume dealer which atleast in my experience are the dealers that won't hesitate to give you a good deal to move a car off the lot so if you're looking for a Ford give Jennifer a call or email. Jennifer Spiegle Internet Sales Manager Office: 1(303) 210-6541 assistance@phillongdenver.com More

Darren Lucero is a rockstar Darren was a terrific salesman to work with. He was very informative and worked hard to get me into the 2014 Focus ST I wanted. Can't say a negative Darren was a terrific salesman to work with. He was very informative and worked hard to get me into the 2014 Focus ST I wanted. Can't say a negative thing abot the entire experience, these guys were terrific. More

Tammy Ashe I purchased a 2011 F150 Lariat from Tammy Ashe of Phil Long Ford. The vehicle is as good as new. I saved a lot of money buying used but, feel as tho I purchased a 2011 F150 Lariat from Tammy Ashe of Phil Long Ford. The vehicle is as good as new. I saved a lot of money buying used but, feel as though I am driving a new vehicle. The purchasing process with Tammy Ashe was friendly and respectful while as the same time being business-like and dignified. She gets six stars from me. More

Dealer review I have purchased 2 new cars over the last 6 months from Phil Long Ford in Denver and it has been a great experience. Salesman David Swale has been fa I have purchased 2 new cars over the last 6 months from Phil Long Ford in Denver and it has been a great experience. Salesman David Swale has been fantastic to work with. No pressure sales. He is very personable and understands what you are looking for in a car. David has gone way above and beyond any car buying experience I have ever had. I would recommend Phil Long Ford and David Swales. More

No go When you go in for new tires or a rotation they will mess up your hub caps but not say anything. 3 times they scratched up my hub caps and had to get When you go in for new tires or a rotation they will mess up your hub caps but not say anything. 3 times they scratched up my hub caps and had to get me a rental car. Now I have to take my focus in for the 3rd time because the latch on my drivers side door still isn't working right. I have a warranty on my car and have paid $190.00 so far. My doors will not lock from the button on the door. You think they would have checked that out before the called me for the 2nd time I had it in. More

2500 Suburban I was looking for a 2500 GMC Yukon or 2500 Chevy Suburban. Found a used 2011 Suburban 2500 on-line at Phil Long Ford. I called and talked with Darre I was looking for a 2500 GMC Yukon or 2500 Chevy Suburban. Found a used 2011 Suburban 2500 on-line at Phil Long Ford. I called and talked with Darren Fisher. When I met with him, it was pouring down rain. He pulled the vehicle under a cover so I could inspect it. Darren explained the features (e.g. backup camera). The vehicle was in great condition. I drove the vehicle in traffic and on the highway. I was given more than I expected for my trade-in. Everything went smoothly and I am happy with the deal that we made. I would recommend Darren Fisher for the purchase of your next vehicle. He is a nice person and not pushy. More

Great service Ed Lussier AWESOME JOB and thanks for everything. The staff is the best! Talked abt family friends where we grew up, sports how long we worked at our Ed Lussier AWESOME JOB and thanks for everything. The staff is the best! Talked abt family friends where we grew up, sports how long we worked at our current job's. More