Phil Long Ford of Denver

Phil Long Service Dept, Denver Dwayne Callaway is a huge asset to your organization. This guy is worth way more than you know. I have two Ford vehicles and my daughter have one th Dwayne Callaway is a huge asset to your organization. This guy is worth way more than you know. I have two Ford vehicles and my daughter have one that Dwayne takes care of when they need service. I can't ask for better service. My thanks go out to all your mechanics as well. G Davis, Littleton, Co. More

Simple and no high pressure Determining a price was simple and straight forward. When it came time to pay, a fee of 450.00 was added to the purchase agreement which was for a yea Determining a price was simple and straight forward. When it came time to pay, a fee of 450.00 was added to the purchase agreement which was for a year's worth of security. I was neither asked if I wanted this additional service, nor was it disclosed during initial negotiations, and I did not want this additional "pack." I had to be quite firm telling the gentleman who took my check that I would not pay a fee for something I didn't want. That experience was not pleasant. Overall, from the time Andy contacted me and gave me an offer and with the help of Karri Smith, I was please with the handling and purchase of my new vehicle. More

Great Service Don Heck takes care of me always. Carefully considers my needs and takes care of them. Why is Don not listed as a service representative? Don Heck takes care of me always. Carefully considers my needs and takes care of them. Why is Don not listed as a service representative? More

Good Experience Purchasing a new vehicle can often times be very stressful, but I found this not to be the case this time around. Had an extremely helpful sales pers Purchasing a new vehicle can often times be very stressful, but I found this not to be the case this time around. Had an extremely helpful sales person and financial person. More

This dealership has very courteous and sales representative This dealership has worked on obtaining a vehicle that was not available on their lot and an excellent price. Nameer is an excellent advisor and allo This dealership has worked on obtaining a vehicle that was not available on their lot and an excellent price. Nameer is an excellent advisor and allows time when serving a customer. More

Outstanding Great service once again! My service writer Gaary Warren handled my vehicle!s service needs without a glitch. I will continue to bring my Hinda Ridgel Great service once again! My service writer Gaary Warren handled my vehicle!s service needs without a glitch. I will continue to bring my Hinda Ridgeline to Phil Ling More

Service is beyond bad I would not grace the door of Phil Long Ford. Service is beyond bad, the lip service is however, excellent. Purchased new car with extended service pl I would not grace the door of Phil Long Ford. Service is beyond bad, the lip service is however, excellent. Purchased new car with extended service plan. The plan required the use of coupon book to receive the prepaid oil changes. The separate quickie lube shop always tried to misplace the coupon book I had to wait 45 min for them to locate it on two separate visits. Never once reset the cars computer to show the oil change had been done. They forgot to put oil back in once, on a separate visit they forgot to put the Oil fill cap back on and tried to charge me for a replacement cap. I was charged for injection cleaning on a car with 1500 miles on it which we latter did get refunded after we proved the fault was due to a recall part failure. The last transmission failure, second set of recalled parts, we were told by the dealership service repressive (Dwayne) that they do not set appointments. We would need to drop off our car to get it in line and they might be able to look at it in 4 days. The care was still under warranty. This dealership is the worst we have dealt with. We have disposed of the car.. Run away !!!! More

Quick easy car purchase I have been looking for months at all sorts of other dealers and within weeks I was able to lock down my car with financing, it was an easy and great I have been looking for months at all sorts of other dealers and within weeks I was able to lock down my car with financing, it was an easy and great experience! More

Great customer service. Andy was very helpful and friendly. Had a good experience with this dealership. Very helpful and friendly service. Andy Olson is very informative and great with his customers. He helped Had a good experience with this dealership. Very helpful and friendly service. Andy Olson is very informative and great with his customers. He helped me understand the process of buying certified pre owned vehicles and walked me right through it! More

Good service and communication. I received quality service from people who were interested in my experience at the dealership. My questions were answered and the time taken seemed op I received quality service from people who were interested in my experience at the dealership. My questions were answered and the time taken seemed optimal. More