Phil Long Ford of Denver

You can do what you want, but I'll never buy there again. Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on th Here is what happened to me - you can decide if it is important to you. I purchased a used F150 from them remotely (don't live in Denver) based on the description of the vehicle, the price, and primarily because it was a Certified Pre-Owned (CPO) vehicle. I paid for the vehicle in full, then they sent me the paperwork to sign for the vehicle, and that is where the problems started. I noticed many inconsistencies in the paperwork (because I actually took the time to read them). The largest issue was born from the '127 point CPO inspection report' that I received for the vehicle was blank. Not a single inspection being reported. Further, the 'vehicle report' (the non-Carfax version that this dealership uses) that was included in the document package indicated no issues. Please keep in mind, at this point, the vehicle was paid for in-full for several weeks. In the document package, I was asked to sign the blank CPO inspection report, the blank vehicle report, a liability release against recalls, a waiver limiting my legal rights to pursue litigation against the dealership, and several other typical forms, all of which indicated 'no damage known' or 'no issues known' None of them indicated any outstanding issues with the vehicle. By simple check of a Carfax that I purchased, it was clear that the vehicle had an open safety recall (~ 2 months old), and had had several repairs performed (replaced water pump, rebuilt final drive). When I questioned the dealership several times about whether they were aware of any open recalls or repairs performed on the vehicle, the standard response from the dealership was 'none that I know of'. It was clear at this time that they were employing ignorance as some sort of tactic, as if simply stating that 'I'm not aware of any issues', absolves them of their due diligence. Prior to arriving at the dealership to take delivery of the vehicle, I repeatedly asked them about the inconsistencies in the CPO and other documentation and even made a special trip to the dealership to resolve the issues. The inconsistencies only continued. When I asked them to produce the actual CPO inspection checklist (non-blank) for the vehicle, they disappeared for an hour and then produced one again with no issues dated 6 months prior to them taking possession of this vehicle. I have no idea what vehicle that CPO report was from, but it wasn't the one I was purchasing. Further, when I inquired why if a CPO report with no issues was produced on the vehicle did the dealership feel compelled to do some of the repairs like replace the water pump and rebuild the final drive gearing. I'm still waiting for that answer. Somewhere along the way (shortly after I showed them the Carfax report) they determined there was an open safety recall on the vehicle and would 'get that work done right away'. They did the following day. After completing that recall, they produced the 3rd CPO inspection report for the vehicle. I did receive many apologies along the way and a refund check for the DNH fees of the vehicle as compensation for their issues. I will leave it up to the reader to determine whether all of these were a fantastic set of coincidences, or whether it was something else. My opinion is definitively the latter. More

love her!!!! everyone was great Diane was amazing and I love my car, she us the best! I will tell everyone to come to Phill long ford everyone was great Diane was amazing and I love my car, she us the best! I will tell everyone to come to Phill long ford More

Recent Used Truck Purchase I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour I have to be honest... reviewing car dealership experiences is a tough one. For those looking to make a deal, the act of negotiating can leave a sour taste in anyone's mouth. What you believe a car or truck is worth, may conflict drastically with what the dealer paid / invested in the vehicle. That being said, I would say I had an above average experience with my recent transaction. The negotiating struggles a little with Tony Upton, but the deal was ultimately closed with Shawn Stancil's assistance. My sales associate, Brendan, spent quite a bit of time letting me get to know the vehicle. I was even allowed to view the undercarriage on a lift in the service area. Shawn allowed me to take the vehicle home to review the option with our family. The only reason for the less than perfect rating has to do with the negotiating challenges and the fact that I had to replace the vehicle's battery (a $120 expense) less than 2 weeks after the purchase. ***Update*** - following this initial review posting, the client experience manager (Jennifer with assist by Shawn) contacted me and offered to pay for the failed battery. I really appreciate the dealer standing behind this purchase and making the situation right. I'm updating my overall review experience / rating. Thanks Jennifer and Shawn! More

Awesome Experience I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by a I've had the distinct pleasure of purchasing three vehicles from Phil Long Ford of Denver over the years. All three I was assisted in my purchase by an insightful and knowledgeable Nick Coles. His tenure there has made it one of the reasons for shopping with Phil Long. For the maintenance on my purchases, the shop crews from checking in and all the way to keeping you posted on up coming maintenance have always kept me coming back. They are of no equal. Good job! More

Very poor. A big surprise. I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was gre I am buying two new SUVs this year, a small SUV and a midsize, downsizing from my Navigator. I have my 2005 F250 serviced at this location. I was greeted by the salesman on entering and said I was interested in a similar SUV to the Explorer LTD I bought new in 1994. I was shown the small SUV, new this year. My wife sat in the drivers seat to try the seat belt and ask about the new features. She was told it had lots of things but they didn't work, and several times he told me if I didn't need 3 seats I didn't have to buy one with 3 seats. I wanted to look at the room in the back but couldn't open the rear hatch. The salesman also had problems then decided the battery was dead and left to get a charger. We moved to a midsize SUV. I sat in the drivers seat, my wife in the passenger. I was interested in the new electronics but they didn't work. I attempted to get in the backseat to check leg room but the door wouldn't open. A different salesman stopped by and said the battery was dead, that it was common and would be the same if in my garage and wasn't driven for a while. He said he would get a charger if I was interested, but by then I was no longer interested. I prefer a car I don't have to jump start before I can drive it, and I really would like a salesman who could explain the electronic features on the new vehicles. More

Ford Found Luxury Again. Thank you!! Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and mod Our salesman Ray Gerbich was very patient and kind. That's all you can ask for when you are car shopping. We had been looking at other makes and models for months. We walked into Phil Long Ford after much searching and found a luxury vehicle and great service. It felt like the old days. Kind people that really seemed to care. Ray introduced us to Dwayne Callaway and what a nice man he is and very helpful. He explained any service we might need in the future. Patrick Cronkhite was wonderful. It was a long day since we didn't really plan on purchasing that day so after shopping for most of the afternoon Patrick was great to sit with at the end and finalize our purchase. He was our kind of guy. Very personable with some nice humor. More

Service was excellent! I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and I wanted truck totally checked out and repaired. They did everything I asked. My truck is running great! I will always go to Phil Long for service and to purchase a vehicle. Phil Long Dealership is GREAT! Thank you More

Great dealership Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all Jonathan was great to work with. He found me the right vehicle to fit my needs.Patrick made the financing quick and easy. Great job to all More

Another excellent experience! Phil S. and Andy K. did a fantastic job with my most recent lease. This is the 5th vehicle I have leased from Phil Long Ford of Denver and I will kee Phil S. and Andy K. did a fantastic job with my most recent lease. This is the 5th vehicle I have leased from Phil Long Ford of Denver and I will keep going back. Thank you again for the outstanding service! More

Phil Long Quicklane This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum This is my third car to get serviced in the Quicklane. I've always received great service and customer respect from Eugene. THANKS Terry Blum More