Phil Long Ford of Denver

Great Purchase Experience! I knew exactly what I wanted and Phil Long found the perfect fit. The whole process fit perfectly with my schedule and all the paperwork was done in r I knew exactly what I wanted and Phil Long found the perfect fit. The whole process fit perfectly with my schedule and all the paperwork was done in record time! This my third vehicle bought through Phil Long and I'm sure it won't be the last.! More

Work not completed in a timely fashion/no notification I brought my vehicle into fast lane as was recommended by the main service person/ they were not able to compete what I needed done- electrical short I brought my vehicle into fast lane as was recommended by the main service person/ they were not able to compete what I needed done- electrical short in rear lights- vehicle then moved main service area and I was told it would be done by that evening. That evening I called to check and was told they would get to it 1st thing in the morning. When I called to check the next day at noon ( they never call you to update you on the progress) it was not yet looked at and I was upset as I was told the night before that it would be in the 1st thing in the morning. It did get in to a technician that afternoon and by 4:00pm i had to call again and was told it had not been diagnosed to a point where it could be fixed. I asked if he could get it done by closing at 6:00pm They indicated they would try but could not guarantee it. I indicated I needed to pick it up by noon the next day. When I arrived they indicated they had not done any further work ( 2 hours available the night before and 5 hours that morning- so 7 hours to continue to work on it. I picked it up after they had it for 2 1/2 days with the same problem with no diagnosis and no phone calls to keep me updated. I now need to bring it back in to have the problem fixed. More

Fuel pump replacement Car quit running and had to be towed to dealer. They diagnosed problem as a inoperative fuel pump, gave me a price for the repairs and once I okayed Car quit running and had to be towed to dealer. They diagnosed problem as a inoperative fuel pump, gave me a price for the repairs and once I okayed same had it repaired the following day. Cost was as quoted and car is now running fine. This was my first visit to this dealer, and I will go back for any repairs my car might need. More

Courteous and Helpful My first time buying a car as a single woman went extremely well. After educating myself on values of my trade-in and used car I wanted, I drove away My first time buying a car as a single woman went extremely well. After educating myself on values of my trade-in and used car I wanted, I drove away feeling empowered and treated fairly by the gentlemen at Phil Long Ford of Denver. Thanks again Rick, Brad and Vadim! I feel much safer on the road driving my 2015 Subaru Legacy. More

Basic service You we're fast and friendly. I like the text update. I bought a used Explorer while I was there! I will be back for all my service car needs. You we're fast and friendly. I like the text update. I bought a used Explorer while I was there! I will be back for all my service car needs. More

Perfect 1st car for teen driver Loved dealing with Tammy. She got my daughter in the perfect 1st car for her. 17 yr old heading to college next year. Confident she has reliable vehic Loved dealing with Tammy. She got my daughter in the perfect 1st car for her. 17 yr old heading to college next year. Confident she has reliable vehicle. Saved money on 2014 Ford Focus eith 22K miles. Very happy More

First time service at Phil Long Ford Just went in for an oil change, and was most impressed by the quickness of their Quick Lube service. Also with the thorough inspection of the whole ca Just went in for an oil change, and was most impressed by the quickness of their Quick Lube service. Also with the thorough inspection of the whole car. I will now return there instead of the independent franchised fast lube places, who are no longer a bargain. More

Sales person of the year. My experience with Phil Long Ford was absolutely wonderful. I had been looking for the right F 150 at the right price. After a visit to a dealer clos My experience with Phil Long Ford was absolutely wonderful. I had been looking for the right F 150 at the right price. After a visit to a dealer closer to me I called Raquel Nieto to see what she could do. I told her what I wanted, the color if it was in stock and the price of the truck. Ms. Nieto called back in 10 minutes with a firm " yes we can do that". I was on the road in 10 minutes to see what she had. When I arrived Ms. Nieto had a surprise for me. In addition to the 2018 that I asked about she had a 2017 that was loaded for the same price and would even throw in the bed liner that I would get with the 2018. A totally unexpected offer that was above and beyond what I asked for. Needless to say I am happily driving a Race Red 2017 F 150 with bells and whistles and to top it off Phil Long Ford offered me more for my 2013 trade in than the other dealer. WIN, WIN.... A big thank you to Chris - new car director and Crystal in finance for topping off this great experience. Joe March 2018 More

Excellent car purchasing experience! Radcliffe, his manager, and Vadim in finance were very professional. They went above and beyond to make sure all my questions were answered. I'm very Radcliffe, his manager, and Vadim in finance were very professional. They went above and beyond to make sure all my questions were answered. I'm very pleased with the vehicle! More

Prices They tell you at check in the oil change is one price, check out they charged more.they should stand by there price on oil changes!!!!!! They tell you at check in the oil change is one price, check out they charged more.they should stand by there price on oil changes!!!!!! More