Phil Long Ford of Denver

Time well spent Phil Long was the fourth dealership that I had went to looking for the Ranger that I wanted. We were greeted at the door with a very friendly staff a Phil Long was the fourth dealership that I had went to looking for the Ranger that I wanted. We were greeted at the door with a very friendly staff and a great atmosphere to walk into. We dealt with Joe Reiner who was extremely knowledgeable, attentive, and very personable to work with. Every step of the way our time was taken into account (even dealing with finance). No BS or high pressure anywhere. When Joe knew we were going to be a bit to get into a finance person his answer was not to leave us waiting, but "let's go hook your phone in and set up your truck". There was not a question that he couldn't answer to my satisfaction. I would recommend Joe Reiner and Phil Long to anyone looking for a car or truck. We will definately be back. My husband already has a truck that he wants to talk to Joe about and even though we ended up over two hours away from home to get here, we will make that trip anytime! More

Transmission leak I have a 2017 Ford Escape that I love and I took it in for an oil change and my mechanic found a leak. I took it in to Phil Long Ford where I purchas I have a 2017 Ford Escape that I love and I took it in for an oil change and my mechanic found a leak. I took it in to Phil Long Ford where I purchased the vehicle and they took care of the issue and made sure that it was done right. They provided me with a car as I work outside the home at no cost. My car was fixed right the first time. Thanks so much Phil Long Ford! Your staff is amazing they are pleasant, and do everything they can to take care of any issues right away. More

The place to go for a stress free vehicle purchase Car buying has always been something I dread and I'm sure I'm not alone. And dealing with the hard sell of a deceitful car salesman is something I've Car buying has always been something I dread and I'm sure I'm not alone. And dealing with the hard sell of a deceitful car salesman is something I've been through more times that I care to admit. So, going into this one, I was prepared for all the usual tactics - the long wait times while the salesman "talked to his manager" over price knowing they weren't about to discount anything, my car keys being held hostage while I was badgered into submission, the unwillingness to move on price more than a few hundred dollars, etc. etc. At Phil Long of Denver, however, I was met with respect, courteousness and accommodation. They possessed knowledge about the vehicle beyond that of even my local dealerships. If not for the intuitiveness of the sales manager, I would not have considered the vehicle I ultimately purchased as I was unaware of a nuance of a specific option I considered a deal breaker. My local dealer never offered a solution to this despite repeated visits. The ease of negotiation and respect I was shown (especially being a woman) was refreshing. I was not pressured, I was not conned, I was shown all documentation I requested, all my questions were answered with patience (and there were a LOT of questions) and I was even allowed to take the used vehicle home with no strings attached for a thorough inspection on my own time. It was friendly, casual and non-threatening. I received a price I could live with with little effort and short wait times and any concerns or questions I had were met promptly with attentiveness and a smile. I could not be happier with my vehicle, the price I paid for it, the service that was provided and the attention to detail that was offered. I felt like I was important and that my business mattered. I would not hesitate to recommend this dealership to anyone and everyone. I especially recommend Robert as your salesman and Shawn as the manager of choice to work with (pre-owned car department). If you're looking for an easy and pleasurable car buying experience with fair pricing and quality vehicles, Phil Long of Denver is the place to go. More

Took care of me when my car was damaged My positive experience with Phil Long Ford started out as an unfortunate situation. After my car was serviced, it was parked in an unplowed area of t My positive experience with Phil Long Ford started out as an unfortunate situation. After my car was serviced, it was parked in an unplowed area of their lot on a snowy morning. Unfortunately, there was a raised concrete surface underneath the snow, and unable to see it, I drove on top of it damaging the body of my car. As you might imagine, I was very upset. After he read the letter I sent to him, Robert McMann contacted me immediately. He reviewed photos from the incident, and promptly told me that Phil Long Ford would have my car repaired. Mr. McMann then made all of the necessary arrangements with a body shop and had me drop off my car at the Phil Long Ford Dealership. He provided me with a very nice loaner vehicle, handled all of the work with the body shop, and returned my car to me in great condition. I was quick to criticism Phil Long Ford when I did not believe they would address the situation - so I want to publicly share that when Mr. McMann reviewed the situation, he responded promptly, thoroughly, and professionally to ensure that my car was repaired. I am impressed by how Mr. McMann and Phil Long Ford stepped up to make things right for me in this situation. More

New Truck Awesome place to buy a truck, from sales to finance to service and parts, everyone is super helpful!!! This is my 4th vehicle purchase here and will Awesome place to buy a truck, from sales to finance to service and parts, everyone is super helpful!!! This is my 4th vehicle purchase here and will keep buying here as long as I can... If you want someone who truly cares, see Juan and his crew at Phil Long Ford in Denver!!! More

Airbag recall on a Fusion Hybrid We took in our 2010 Fusion Hybrid in for the airbag recall. They said it would take over a day for our 2010 model. The nice part is they got it done i We took in our 2010 Fusion Hybrid in for the airbag recall. They said it would take over a day for our 2010 model. The nice part is they got it done in one day. That was good but when I picked up the car I found damage on the console between the front seats. There were dings and pits where there were none before. The leather seats seem to be undamaged. The man at the desk didn't tell us his name or have any business cards so I don't know who we were working with. More

New 2019 Ford Edge - Excellent Sales Person Bought a new 2019 Ford Edge from Phil Long. My Sales Manager Juan Montoya was great to work with and patient since I was waiting on a transaction to Bought a new 2019 Ford Edge from Phil Long. My Sales Manager Juan Montoya was great to work with and patient since I was waiting on a transaction to complete on my previous car before I could complete the purchase on the new car. He kept in touch, was communicative and not pushy. Would recommend family and friends to use Juan Montoya as he was awesome throughout the entire process. Finance guy James Lee was efficient and provided upfront and clear information throughout the paperwork process and was able to get me a great rate on my loan. More

awesome Dwayne was an awesome service writer he got me in on time greeted me and my wife professionally and the job was done right the first time. Dwayne was an awesome service writer he got me in on time greeted me and my wife professionally and the job was done right the first time. More

Terrific & Timely Service Dustin Brooks was so helpful and informative. My wait time for service completion was reasonable. An A-1 experience overall! The customer waiting ro Dustin Brooks was so helpful and informative. My wait time for service completion was reasonable. An A-1 experience overall! The customer waiting room is clean and welcoming and offers a variety of beverages/snacks, for customer comfort while awaiting services. More

The way car buying should be I bought a 2018 Ford Escape and not only am I very happy with the car the service was fantastic. Drue took care of all my needs and actually listen I bought a 2018 Ford Escape and not only am I very happy with the car the service was fantastic. Drue took care of all my needs and actually listened to want I wanted in terms of options. He was great to work with and never felt any pressure to buy. James took care of the financing and made sure we were comfortable with the deal. Looking forward to working with the service department and Steve. Would recommend Phil Long to anyone looking for a car Bill Girard More