Pete Moore Imports - Service Center

Second review for the same awesome person! Go see David for all of your vehicle needs. His service doesn’t stop after the sale. I recently purchased a vehicle from David and had an emergency l Go see David for all of your vehicle needs. His service doesn’t stop after the sale. I recently purchased a vehicle from David and had an emergency light come on. I reached out to David in a bit of a panic due to the nature of the alert and knowing I have a cross country trip in about 9 days. Within 10 minutes of messaging David, not only did he respond to me but had Noah from the Service Dept call me to set up a time to bring my vehicle for inspection. I’m hoping to be able to write a 3rd rave review once my vehicle is looked over and fixed. Either way Pete Moore will have my business because of David! More

I took an 08 beetle in for something was draining the battery. I was informed these are sometimes hard to find. No calls or follow up was done, so I called in after a week. Nothing was found yet. After t battery. I was informed these are sometimes hard to find. No calls or follow up was done, so I called in after a week. Nothing was found yet. After two weeks of no call or follow up, I again had to call. Still nothing. I live about 45-60 minutes away from the dealership. On the fourth week, I was in town, and stopped by. My customer service rep stated he was out for oral surgery and did not know the status, went out and checked on the car and nothing yet. I got the service manger involved, he stated they had forgotten about the car for two weeks. I asked if they cannot do it, to refer me to someone that could. I got no referral but was offered to pack it up. I cannot take a car that cannot hold a charge. So, unfortunately and regretful, I had to leave it with them. No real apology or offer for a loaner car. I am still waiting, going on week 5. Today is Friday Sept 14 and the service manager stated they should have an answer on Tuesday Sept 17. This is not my car but my 89 year old mother. Anyone wanting to contact me, email brew_ha0001@yahoo.com Sept 16 update: I received a call from my VW rep stating the problem was found and parts are being ordered Also, the parts should be in 2-3 days Sept 20 update: VW rep calls today at 2:28pm. He states, your vehicle is ready for you to go. Unfortunately I did not have the to pick it up today but will in the morning. I'll let you know how it ends. Sept 21 update: After 5 weeks and 1 day, the car is happy to be home again. Thanks for listening. More

We bought our VW ID4 from Pete Moore and had the best experience, however their service department does not live up to the same standards. We live 80 miles from the dealership and had an appointment for experience, however their service department does not live up to the same standards. We live 80 miles from the dealership and had an appointment for a recall service. I showed up at appointment time and was told the one tech who could work on the vehicle had been sent away to a special school that day. When I asked why I hadn’t been called they just said they were too busy. So I drove an hour and a half for an appointment that should have been cancelled when they knew their tech was not going to be working. When I called back later to discuss rescheduling, whoever I spoke to reiterated that they are too busy to take care of details like that but that lucky for other appointments that day, the people who had scheduled later in the day were notified of the technician being out. No apology was made or goodwill gesture of offer of a car wash for my time. We’ve since taken our car to a different dealership and been much better satisfied. It’s a shame the service after the sale is lacking because the sales team is excellent and professional. More

I wanted to do a follow up to the review that was sent for a service visit that was done on 24 April 2023, for an installation of a Bumperdilla. Originally the installation was not done correctly and a r for a service visit that was done on 24 April 2023, for an installation of a Bumperdilla. Originally the installation was not done correctly and a review was sent to Pete Moore Imports in response to that installation. However, after talking to the Service Manager, Monty, he assured me that this was not a normal service visit for this dealership, and he wanted to make sure they got it right. Monty followed up with setting up an appointment to get my VW Atlas back in to the dealership for a New installation of the Bumperdilla, and within 24 hours, I was able to get my Atlas in for the New Bumperdilla, and was in and out within 45 minutes. Although I was not satisfied with my first installation, the Pete Moore Import Service Department went above and beyond to make sure I was happy and satisfied with this installation of the New Bumperdilla. I was impressed with the Excellent followup service by the Service Department, Service Manager Monty and a special shout out to Mark Torelli, for his outstanding customer service. Thank You for making this service visit a five star experience !! More

10/28/2022 - The ladies who answer the phones and direct your calls are rude and dismissive. I had to call 3 times to get to the service advisor that I worked with previously and all I got was his Voicemai your calls are rude and dismissive. I had to call 3 times to get to the service advisor that I worked with previously and all I got was his Voicemail. The first time I called, she was rude and transferred me, then when the call came straight back to her, because service did not answer, she hung up on me. The 2nd time I called she was even more rude, like I was wasting her time?? The third time I called back - again RUDE! I finally got to a voice mail for service. I am just trying to get my vehicle in for a check engine light that has come on AGAIN. I am still smelling antifreeze and the brake noise is getting worse. Our Initial service date - 09/01/2022 The service department does not follow up as they say they will. I called and requested a loaner/rental for when I brought my 2022 VW Atlas for service because we paid for this with our gold package. I was told one would be available for me when I got in. There were no cars available, anywhere, and I had to call for a ride home. The vehicle was in the shop and my complaints were: Check Engine light on, Brake noise, and coolant smell when driving. When I returned to get my vehicle I was told there were two different issues which were sent to VW to figure out, the service center did not know what to do for them. For the Check engine light - The service center told me they would call me back when VW provided the feedback and that a car would be available to me. For the Brakes - harder composite material used and it is normal for some noise- I'm ok with that for now. Coolant smell - system is sealed and due to air bubbles in the system it causes the coolant smell - they removed the pressure cap to let air out - (air is going right back in) should not have the problem anymore. Guess what? still smell the coolant every time we drive it. I have yet to receive a call to advise on the two codes that were sent to VW Service Support team. Would be nice to know what is going on with the Atlas. Courtesy, do what you say you will do. More