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Pete Moore Imports

Pensacola, FL

4.9
1,726 Reviews
The Pete Moore Automotive Team is locally owned and operated since 1981 and stocks 1,000+ new & pre-owned vehicles, features award winning service departments, an extensive parts & tire inventory and an on-site collision center. Many of The Pete Moore Automotive Team members have been with us for 20+ years and many of our thousands of satisfied customers have been with us just as long, with many families that are 3rd or even 4th generation customers! Pete Moore proudly supports local schools and charities including the Santa Rosa Kids House, Covenant Hospice, ARC Gateway, Miracle League of Pensacola, Driver’s Education Vehicles and the Pete Moore Safe Shores Program.
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106 North New Warrington Rd.

Pensacola, FL

32506

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Showing 1,726 reviews

February 28, 2018

Fun and hassle free This was my third vehicle I have purchased from the Pete Moore team. The first car I bought I dealt with Kyle prell. I told him what I wanted and my b More

by Happy dad 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Prell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2018

Very easy no hassle Mark was such a great sales rep.i felt no pressure and hassle free. I felt like my purchase was really appreciated. All questions were answered . Th More

by Kelkye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Torelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2018

Always a pleasure working with Pete Moore Volkswagen! This is my 6th Pete Moore Volkswagen! I love working with the Pete Moore crew. They make buying a car easy and painless. Jeff Korel and CJ Jenkin More

by lrb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Korel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in finance is great too! , M. Cornell "CJ" Jenkins Sr.
February 20, 2018

Exceptional - Received superior service through the VW CC purchase. When I arrived I was 80% sure I was going to finalize if I liked the car. GM’s exceptional ca More

by Tricia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Trotta
February 18, 2018

Excellent, Stress Free Car Buying Experience I came into Pete Moore VW looking to buy a new Tiguan. I knew the model I wanted, but was unsure if I wanted AWD or front wheel drive. I had been in c More

by lemonpuppy29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Torelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2018

Fast, easy, enjoyable car purchase. CJ (McKinley C Jenkins, Sr.) made purchasing our 2018 Outlander so enjoyable and easy. He took so much time with us showing us all the Outlanders on t More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M. Cornell "CJ" Jenkins Sr.
February 17, 2018

Mark Torelli is one of the best salesman at this dealership. Honest, great personality, overall a wonderful experience!! We will definitely buy a vehicle from him More

by Kdnix1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Korel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Torelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2018

Could not be more dissatisfied and disappointed! BE CAUTIOUS!!! We have purchased several vehicles with Pete Moore and have always been extremely satisfied for years however I can no longer say that More

by kevmichelle71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh in finance, Louis Trotta
Feb 27, 2018 -

Pete Moore Imports responded

Pete Moore Automotive has thousands of satisfied customers. When you called with an issued we asked you to bring the car for an evaluation at no charge to you. Since you indicated you did not feel safe driving it we had it towed and repaired the items of concern with new parts and provided you with temporary transportation while the work was performed. It was not required it was done as goodwill. The vehicle at delivery was operating well and after the additional repairs is performing well. You are welcome to trade it for another and get full market value for your recently purchased car if you feel another would be a better fit for you.. Give me a call when you would like to stop in. Louis Trotta General Manager

Feb 27, 2018 -

kevmichelle71 responded

Lou, your response is appreciated but at the same time there is confusion somewhere inside Pete Moore. We received a call today from Dan the used car sales manager who told us something completely different than your response to our review. He made it very clear to us that you, Lou, are washing your hands of this problem and will do nothing to rectify the problem/problems with the car from the beginning and moving forward. Not sure why you would post for the world to read that you are offering my family the opportunity to trade the vehicle back in at full value of what we paid but then you tell your sales staff you are washing your hands of the entire problem and will do nothing at all. You have not once reached out per telephone to us, you have only tried all tactics possible in private messages trying to get me to remove this review. Hiding behind a computer and not dealing with the problem is not professional. Unfortunately you have only encouraged me to proceed further in a way that I didn't want to. It's very sad because of the relationship that our family has built with Mark T. and Dan over the past 10 years and all the people we have referred to your dealership for you to just slam it like it means nothing at all.

February 02, 2018

Great people to do bussiness with Mr. Bruce Harmon and all the folks we met at Pete Moore Imports did a great job of helping us select, test drive and purchase a new Volkswagen. It t More

by Paul
Recommend Dealer
Yes
Employees Worked With
Jeff Korel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Kern, Kim Gilbert
January 29, 2018

Excellent dealership, would recommend. Mark Torelli was very easy to work with. He was very helpful in getting us familiar with the vehicle, explained any question clearly and thoroughly, a More

by johnjohnjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Torelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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