Pete Moore Imports

A dealership that knows how to operate in the Internet Age A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held mo A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held most of the power. This was my first new car buying experience since 2011. In that time, car magazines have reached a broader audience, video car review "YouTube personalities" have popped up all over the website, and car shopping sites like Autotrader, Cars.com, and CarGurus have exploded in popularity. Edmunds, KBB, NADA, and others have also made it easier to estimate the fair purchase price of a vehicle. It's all been a tremendous boon for the buyer who can price shop across local and regional dealerships and approach a sale with much more information at their disposal. Many dealerships have resisted this change and employ a number of tactics to confuse, conceal information from, or outright deceive the buyer. Tactics such as placing adds for vehicles not in their inventory, refusing to honor online pricing once in store, non-standard fees, gimmick perks, and predatory lending have all left a stain on the reputation of dealerships. It's part of the reason why Tesla, with its direct to customer sales, and guaranteed "no-haggle" dealerships like CarMax and Vroom have found recent success. I am happy to say that Pete Moore does not appear to engage in any of these practices. This is a dealership that understands the modern car shopper and deals with them honestly. When shopping for a GTI, I first reached out to Pete Moore by email to inquire about a specific vehicle they listed as being in stock. A reply came within minutes, not with a generic automated response or a plea to come into the store for more details, but with a genuine introduction and request for more information on a car I was looking to trade in. I was transferred over to a member of the sales team - Mark Torelli - who was friendly and very communicative. In that first day, we exchanged about 4 emails and not once did he pressure me to come into the store to discuss further. Over the course of the next few days, Mark and I communicated exclusively by email and text. Through this medium, I provided him with information and pictures of my vehicles, and he returned with financing information and hard quotes and a disclosure of fees and related costs. Of course we negotiated on the price and value of the different cars, but we did it entirely by text. When I mentioned I was cross shopping the vehicle against a couple other dealerships, he didn't bristle, get insulted, or chastise me that I was undermining the negotiation (I mention that because it's something other sales reps from unnamed dealerships have done). Once again, he never suggested that I needed to come into the dealership to continue negotiations. After settling on a price for the trade-ins and the new car, we made an appointment to finalize the sale. Before meeting him on the day of the sale, I had never spoken to Mark on the phone or knew what he looked or sounded like. Once there, he was just as courteous and professional as he had been "online." The final price we had agreed to was the final price of the sale. There were no surprise fees or taxes, and Mark did not try to sell me anything else that day. My experience doesn't quite end there though. Over the first 2 days of owning the vehicle, a couple service items became apparent that aren't always obvious during a test drive and initial inspection. I brought these up to Mark who encouraged me to bring in the vehicle the following day. When I did, Mark met me at the service station and introduced me to Cody Lonon, who worked with me over the next couple of days to address my concerns. Because the service would require ordering a part that was not immediately in stock, I was given a courtesy vehicle to use. Thirty hours later, I had my car back with all my concerns addressed. During this time, Cody was just as professional and communicative as Mark and I greatly appreciated his assistance as well. BLUF: Mark was the consummate professional, respectful of my time and completely honest and fair in his dealings with me. If you're looking for a new VW anywhere between here, Mobile, Panama City, and ATL, I can unequivocally recommend focusing your efforts on Pete Moore. More

Second purchase there. Very satisfied both times. Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was t Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was taken care of immediately. I would do business with them again. More

Great frendly service with no hassel I have bought three vehicles from the Pete Moore team. all three purchase experiences have been frank, accommodating, and no surprises at any time dur I have bought three vehicles from the Pete Moore team. all three purchase experiences have been frank, accommodating, and no surprises at any time during the purchase process. they always gave me fair to a little more than fair price for my trade in and their financial team always looked to find me the best deal my credit could get me. I recommend this team to anyone looking for a Mitsubishi or VW for their next reliable transportation needs! More

Excellent Transaction I was very impressed with the professionalism of everyone at the dealership. Our sales person David Swartout was super friendly and very helpful. They I was very impressed with the professionalism of everyone at the dealership. Our sales person David Swartout was super friendly and very helpful. They are very efficient and the whole transaction was very smooth. I would recommend this dealership to everyone. I have to say that this was my most enjoyable trip to a car dealer ever. Thanks. More

great experience Car buying is just about my least favorite thing, but our experience with this dealership was painless. They were friendly, . efficient. and prompt. Car buying is just about my least favorite thing, but our experience with this dealership was painless. They were friendly, . efficient. and prompt. The whole process, even the financing part, did not take too ,much time. More

Great experience Everyone was so helpful from the beginning of our experience to the end. This dealership made our car buying decision an easy one. Thank you! Everyone was so helpful from the beginning of our experience to the end. This dealership made our car buying decision an easy one. Thank you! More

Thoroughly satisfying experience from start to finish. My salesman, David, was awesome, he gave me the impression that he could tell I knew exactly what I wanted and was just there to help me get it. I did My salesman, David, was awesome, he gave me the impression that he could tell I knew exactly what I wanted and was just there to help me get it. I didn’t Feel pressured and when it was time to negotiate with the management I felt like David was rooting for me. I will definitely refer business to this dealership and salesman, and expect to be buying my next car here. More

Amazing!! This is my 7th purchase from Pete Moore Imports. Rick Cribb and Jeff Korel are the absolute best and will work very hard to get you the best deal and This is my 7th purchase from Pete Moore Imports. Rick Cribb and Jeff Korel are the absolute best and will work very hard to get you the best deal and financing possible. Their integrity is beyond reproach and I have grown to consider them both friends. Thank you for the easiest and best car buying experiences ever!! More

Outstanding customer service Very friendly staff members. Pretty easy explanation of prices and choices. Very welcoming environment. Will definetly recommend this Car dealership Very friendly staff members. Pretty easy explanation of prices and choices. Very welcoming environment. Will definetly recommend this Car dealership to any of my friends. More

Very Professional I was very satisfied with my experience. Friendly staff and they went out of their way to make fill comfortable with my purchase. I have bought seve I was very satisfied with my experience. Friendly staff and they went out of their way to make fill comfortable with my purchase. I have bought several cars from Rick Cribb and can not say enough about his knowledge. Jeff Korel new car manager worked with me to get me the best deal and was very satisfied with my experience. Pete Moore is a personal friend of mine and he attracts the bet in the industry. Highly recommend them to family and friends. Jimmy Nicholson More