Pete Moore Imports

We brought our car there for repairs, some of which were covered under warranty. When we got the car back not only were the repairs we contracted with them to perform not completed correctly but they also covered under warranty. When we got the car back not only were the repairs we contracted with them to perform not completed correctly but they also did extensive physical damage to the interior of the car. When we brought this to their attention they said they would not do anything to repair the damage they caused and basically if we desired we should just sue them. Go to find out that for them to repair the damage they caused could cost them more than defending themselves in court and they obviously would rather take their chances assuming we would never take it that far as it would also cost us significant money as well. We are now investigating if the State has any office which we could get involved and the option of going to the media and possibly small claims court against them, which I believe allows up to $15,000. I even went so far as to call Pete Moore directly and he simply listened, said he just would not work on the car any more and do what I needed to do and hung up. So from where I sit because a dealer is large and clearly wealthy they should not feel they can just take advantage of their customers and not stand behind their work. We actually have photos before and after which can prove the damage was done by them and when so if this matter is forced to go before a judge I feel confident that we will be victorious. It is just a matter of taking the time and wanting to deal with such a negative situation in times when things are difficult enough. Readers should be advised of a couple of facts, they should read all paperwork clearly before they sign leaving their car with this dealer, or any dealer for that matter. I would never recommend that anyone utilize any of Pete Moore's companies, Pete Moore Imports, Pete Moore VW, etc. Located in Pensacola Florida. after the way we were treated. As to VW themselves, people should realize that although their commercials state "German Engineered" they are for the most part if not completely made in Mexico. The fact that the guy designing the car is sitting in Germany does nothing for the quality, or should I say lack of quality that is evidenced in their vehicles today. I welcome anyone reading this to email me with any questions and I will be happy to take the time to read and reply. We as consumers work far too hard for our money and to receive such miserable services from anyone, especially a company who we as consumers give so much money to is simply both unacceptable and down right insulting . I hope this helps the next consumer. My Personal advice, stay away from Pete Moore Imports in Pensacola, Florida. Thank you for reading. More

We had a great experience in buying our used vehicle! Our salesperson, Brad Woodruff, was very helpful to us. He took the time to show us numerous vehicles in our price range and, most important to us, he re salesperson, Brad Woodruff, was very helpful to us. He took the time to show us numerous vehicles in our price range and, most important to us, he respected the price range we gave him and did not try to convince or pressure us into a higher priced vehicle. He, and the dealership, went above our expectations in working with a obstacle when it came time to pay. We had picked out our vehicle and placed a deposit on it on a Saturday. We were expecting to return and complete the purchase on the following Monday after depositing a claim check from our insurance company. We live over an hour away and needed to use a bank branch in Pemsacola. We discovered, Monday morning already an hour away form home, that our banks policy was to hold such checks for 3 days. When we discovered this obstacle Brad calmly told us we can write a post dated check - no problem. Well, we had another issue... all we had was a counter check, which is not a valid form of payment at the dealership. Brad again very professionally took this in stride and told us to write the counter check and come back in 3 days with our personal check when the bank cleared the insurance claim funds. We were able to drive away in our vehicle! More

Mark is the best salesman I've seen. Period. Mark is the best salesman I've seen. Period. Management is too conservative and refused a coin flip for my price or their price. Inventory was m Mark is the best salesman I've seen. Period. Management is too conservative and refused a coin flip for my price or their price. Inventory was more than adequate as opposed to other dealers in the region, More

Matt worked very hard for me over the phone. I found the truck I was looking for on the internet and called Matt. He worked to get to an acceptable price and helped me work out the details of the financing truck I was looking for on the internet and called Matt. He worked to get to an acceptable price and helped me work out the details of the financing before I made the three hour trip to Pete Moore. One I got there I saw just how busy this dealership was and how hard Matt had to work to get my details worked out over the phone. All my expectations were exceeded once I got on-site. This is s great team and anyone looking for a new or used vehicle should at least give them a try at finding exactly what you are looking for. More

we went to test drive a truck viewed online and brought the vehicle home with very little fuss at all. brian was professional, attentive and very informative. an overall great experience. the vehicle home with very little fuss at all. brian was professional, attentive and very informative. an overall great experience. More

My experience was the best with Brian Wimett. We initially went to new cars side, but it appeared the sales person was not interested in selling or going over any vehicles with us. Brian came to ou initially went to new cars side, but it appeared the sales person was not interested in selling or going over any vehicles with us. Brian came to our rescue and took time with us and listened to our needs. He did what he said he was going to do and that meant the world to me. I love my new car and will refer anyone, I know who needs a vehicle to Brian Wimett. Pete Moore needs more Brian Wimett at the dealership! The Steens More

I think this is the first time I have left a dealership 100% satisfied. I was only going to test drive the day I went to take a GTI spin thinking it improbable that I would be able to complete a deal getti 100% satisfied. I was only going to test drive the day I went to take a GTI spin thinking it improbable that I would be able to complete a deal getting me out of a terrible lease situation. I drove the car and loved it and told CJ I wanted, it we went back inside to make the deal, dreading the prospect of trying to complete a deal in the back of mwy mind. They looked at my trade in came back with their offer. I was stunned it was a great offer, felt wrong to not have too haggle for a couple of hours. The whole "let me take this to the sales manager I don't know if we can do this" crap. Truly to most positive experience I have ever had buying a new car. I think that saying something as I have bought 5 cars in the last 8 years. Thank-you Pet Moore Volkswagen, CJ, John, Jay, everyone involved. Thank-you. More

After searching around via the internet for various prices from dealers from Indiana to Lower Alabama I was not able to find a better price for the Volkswagen Golf TDI I wanted. While the price wasn't prices from dealers from Indiana to Lower Alabama I was not able to find a better price for the Volkswagen Golf TDI I wanted. While the price wasn't simply the oh my God drop dead deal it was better than other quotes and inline with KBB and Edumnds. Gary was friendly and did not pressure. I had not met him up until the point I showed up to test drive the car and make the purchase. He was respectful of my time and communicated well via email and phone. I appreciated the effort he put into the sale and the preparedness of the vehicle on my arrival having not seen me until that point. More

I had a good experiance at Pete Moore. My salesman Matk was very helpfull as well as professional throughout the deal. John the guy in finance was excellent also and very friendly. I would recoment the who was very helpfull as well as professional throughout the deal. John the guy in finance was excellent also and very friendly. I would recoment the whole team to my friends. More

mathew guzman was the best dealer that i have delt with ever. normally when you go to buy a car the salesman dosent actuall y know about the vihicles but =not in this case. he was very knowledgeable and ever. normally when you go to buy a car the salesman dosent actuall y know about the vihicles but =not in this case. he was very knowledgeable and very helpful. when he said he would do something he did it. it was the best car buying experience ever More