Pete Moore Imports

I had a very pleasant experience at Pete Moore Volkswagen. I was able to get the quality sales service needed to help me get the amazing 2011 Kia Sorrento SX, which happened to be the perfect fit Volkswagen. I was able to get the quality sales service needed to help me get the amazing 2011 Kia Sorrento SX, which happened to be the perfect fit for my current situation and lifestyle. All cudos to Mr. Mark Torelli and Ms. Kim, thanks a bunch! More

I went to Pete Moore yesterday to buy a 2013 Golf. Mark meet me and my family when we arrived. He was vary pleasant for the beginning even though the weather was horrible. Mark suggest we look at the used meet me and my family when we arrived. He was vary pleasant for the beginning even though the weather was horrible. Mark suggest we look at the used cars for because it was a better value. We did not see any thing we liked. He took us over to the new lot and showed us the new golfs they had in stock. He was vary knowledgable about the golf. We took it out for a test drive and mark explained all the advantages of buying a Volkswagen. We returned to the car lot and mark asked if we had thought about a jetta. I had not but was willing to look at them. Mark pulled up in the last jetta TDI on the lot. We took it for a test drive and again mark explain the differences between the two cars. He convinced me the jetta was a better value for me and my family. I now wanted the jetta but i did not like the light interior color of the car. I have 2 kids and they would trash it. Mark worked hard to find a car that i liked. He came back with a 2012 jetta TDI what had been used for a dealer courtesy car. It only had 4900 miles on it and it had a lot more features than the other two cars. Mark and I sat down and his desk and did all the paper work. We meet the finance officer and she ran the numbers. At first i was not thrilled about whats she was offering and i counter offered $1000 less. I was turned down and mark was concerned about me not getting the car. We got up and were ready to leave and the head finance offer smartly remarks "whats a $1000 to you". I told him I don't know but your the numbers guy. I could see on his face he did not like that answer. But i was there to get the best deal possible for my dollar. He said fine and came back to a price i could agree on. We finish up the paper work with the finanace officer and we also added the basic service plan which brought us back to the starting price. While the car was being prepared for me to take it home, Mark went over everything again and made sure that all my questions were answered. I have played the car buying game 10 plus times and i can say with out a doubt that Pete Moore Volkswagen and Mark Torelli have been the friendliest to deal with. It usually takes me at least a week to buy a car and we had the deal done in under 2 hours. More

Excellent customer service. Friendly, informative, patient, and good listener. All staff introduced to me and followed up throughout the leasing process. Very pleased with dealership! patient, and good listener. All staff introduced to me and followed up throughout the leasing process. Very pleased with dealership! More

Pete Moore Volkswagen is, hands down, the best dealership in Pensacola. I first visited this dealership almost 2 years ago when my wife and I were looking to trade in her gas guzzling Tahoe for a Tiguan. Thi in Pensacola. I first visited this dealership almost 2 years ago when my wife and I were looking to trade in her gas guzzling Tahoe for a Tiguan. This was when we first met Mark Torelli. Unlike other dealerships in the area we had visited earlier that day, we never felt pressured or rushed, and our questions were all answered honestly. We felt like he truly wanted to help us purchase the right vehicle for us, not just sell us something to make a buck. The great service we received that day is what brought me back a second time to compare the Passat and Jetta TDI's. The dealer that initially greeted us showed us a couple of different vehicles that fit what we were looking for. He never tried to sell us anything which was refreshing. He simply showed us what he thought we were wanting to take a look at and answered any questions we had. I had mentioned we bought my wife's Tiguan from Pete Moore and came back because of the great service. He found out we had worked with Mark and went in to get him, as it's their policy to do so. This was fine with us since he was great to work with the last time. Once again we received great service from Mark. He showed me what I went in to look at, as well as gave me options I hadn't thought about. I ended up getting a brand new 2013 Jetta TDI for the price of the used ones I had went in to look at, as they were trying to off load the last couple 2013's. I hadn't even thought that would be an option. Mark always seemed to have our best interest in mind and didn't try and convince us to get something we didn't want or need. Kim handled our financing and was incredibly patient with my wife and I as we crunched all the numbers to decide what kind of payment we wanted to pay, and what kind of extended warranty would be best. More

Mark, Kim and Dan did an excellent job and helping us search for the right vehicle and get it financed and the trade in deal was great also. Could not have picked a better experience with some wonderful search for the right vehicle and get it financed and the trade in deal was great also. Could not have picked a better experience with some wonderful people. More

Mark at Pete Moore was very friendly and professional, he helped make my car buying experance a pleasant one, i wiil recomend the dealership to my friends helped make my car buying experance a pleasant one, i wiil recomend the dealership to my friends More

Sales person was attentive to my requests. We worked out much of the pre-selection process via e-mail after on-line shopping (by me) which suited my desire to spend minimal time at the actual dealer locatio much of the pre-selection process via e-mail after on-line shopping (by me) which suited my desire to spend minimal time at the actual dealer location. Arrangement for extended test drive was very fair, and cooperative nature of both sales & business units was outstanding. I definitely will recommend this dealer to others. Very satisfied. More

I currently live in Montgomery, AL where there is a Volkswagen dealership there. I chose to make the drive to Pensacola to make my purchase. The experience was great. The staff was very helpful and ver Volkswagen dealership there. I chose to make the drive to Pensacola to make my purchase. The experience was great. The staff was very helpful and very friendly. The service that I received was 5 star rated. I was able to get in and out without hassle and without delay. The staff was very knowledgeable and informative of inventory. Even the guy that help with financing and the warranty did a great job. I will and have recommended this dealership to friends and family and I will return for future car purchasing needs. C. Tyrone Jenkins More

I have bought many new cars over the years and this by far was the best experience I've had to date thanks to Cornell and his willingness to do exactly what was asked and not waste my time with the whole far was the best experience I've had to date thanks to Cornell and his willingness to do exactly what was asked and not waste my time with the whole back and forth that usually accompanies a new car buying experience. I am happy that he was the salesman that approached me upon my arrival to the dealership, his knowledge of the vehicles and features of the vehicles made the decision of which car to purchase easier and more enjoyable. I will be sure to recommend Cornell to anyone that is in the market for a new vehicle, it was a pleasure doing business with Pete Moore Volkswagen and I'm sure I will do business again there in the future. More

This is the second vehicle I have purchased from Pete Moore in the last 10 years. As some of the faces have changed the service given by the team never has. I have been privileged to have received exce Moore in the last 10 years. As some of the faces have changed the service given by the team never has. I have been privileged to have received excellent customer service from every member of the team that I have made contact with. The staff from the moment I stepped foot on the lot greeted my wife and myself with a smile and a cheerful disposition. Mark Torelli was an absolute pleasure to work with and I thank him for making my car buying experience an absolute pleasure. We could not find a car that we wanted in our price range when we originally came to the dealership but Mark kept in contact with me through texts and when we found one he thought met my list of wants and needs he called us up and the next day we had purchased a vehicle. Our negotiation was easy nothing short of easy. We got a quality car at a fair price and even though it was bought AS IS the sunroof went out on our final test drive and they fixed it at their cost because we had already agreed on a price. That is going above and beyond what had to be done to make sure the customer was taken care of and for that reason when our daughter turns 16 in 3 years the first place I will come to look at cars will be Pete Moore. I can only hope that Mark Torelli is still a member of your quality team at that point. More