Pete Moore Imports

I want to give a big shout out and say a huge THANK YOU to three of the Pete Moore Imports employees who helped alleviate a horrible situation and turn it into a positive one. Mark Torelli, Mike Kern, to three of the Pete Moore Imports employees who helped alleviate a horrible situation and turn it into a positive one. Mark Torelli, Mike Kern, and Dan Freeman. Mike was instrumental in help making this possible. He and I were in communication for a few months about an on-going situation with a car I had purchased on a used car lot and the car was in less than great condition unknowingly when sold to me. Mike helped me setup my my appointment to get the turbo assembly replaced, not even a month after buying this car. I decided to have VW do the repairs since it was a VW Golf and wanted it done right. Mike made sure the technicians and service advisors kept me up to date and they provided accurate quotes that didn't change when I arrived to pay and pick up my vehicle. The cost to replace the turbo was $4k and they replaced it and the car was driving great. However, not long after the previous repair, I noticed water leaking in from the sunroof. I took it back to VW for more investigation, which lead them to finding mold and water damage on the sunroof frame. Their quote to repair and replace these parts was $5600. So if you add up the two repairs, that would be about $10k and I only paid about $14k for the car not long before. I asked Mike if there was any options I had or if they could help in anyway by buying the car from me or helping me get into another car. Not even a few days later, Mike had a Salesman named Mark Torelli reach out to me and a day after that I setup a meeting with Mark. Mark was the best car salesman I've ever had in my entire life and he was very empathetic to my situation. He and the rest of his team took it upon themselves to help me out in ANYWAY possible. Mark was very thorough and organized in his work and explained everything very clearly to make sure I understood everything. He walked me through all the details about the car, making sure to point out key details that were not pointed out to me with the previous car. Mark was able to work together with Dan Freeman and the rest of his team to help get me into a 2018 VW Golf that is certified and comes with a warranty and they took mine in as a trade-in. They gave me significantly higher value on the trade than expected or than they were expected to, but doing this has made them a customer for life. My entire experience with Pete Moore Imports since my first service visit to my recent purchase of my 2018 VW Golf has only been extremely positive. I told my girlfriend about my experience with them and she said that when she's ready for a new car, she wants to buy a car here based on the experience I have had. If you are in the market for a new car, definitely go to Pete Moore Imports and ask for Mark Torelli, Mike Kern, and Dan Freeman. All three of these gentlemen are top notch and made my experience memorable and enjoyable. There aren't many words I can use to describe how appreciative I am of them for helping me get out of a nightmare of a situation with my previous car. I am 1000% satisfied customer of Pete Moore Imports and look forward to working with them going forward. Thank you again for everything Pete Moore! Brad Porter More

Recently, I had the pleasure of purchasing a Volkswagen from your dealership, and I must say, it was an exceptional experience from start to finish. The team at your dealership demonstrated top-notch profe from your dealership, and I must say, it was an exceptional experience from start to finish. The team at your dealership demonstrated top-notch professionalism, excellent customer service, and an in-depth knowledge of the vehicles they offer. The salesperson who assisted me was incredibly friendly, patient, and attentive to my needs. They took the time to understand my preferences and provided valuable insights into the various models available. Their expertise made the decision-making process smooth and enjoyable. Moreover, I was impressed by the seamless and efficient paperwork process. The finance department ensured everything was handled promptly and accurately, making the transaction stress-free. When it was time to pick up my new Volkswagen, the delivery process was well-organized, and the vehicle was spotless and ready for the road. The dealer took the time to walk me through the car's features, ensuring I was comfortable with all its functionalities. I am thoroughly satisfied with my purchase and the overall experience at your Volkswagen dealership. I would highly recommend your establishment to anyone looking for a new car. Thank you for your exceptional service, and I look forward to being a loyal customer for years to come. More

Friendly and honest, when I get a chance to work with Mr. Robin Brazie he is a mazon person, someone you can trust, I have not bought a car for the last 20 years. after I meet Mr, Brazie I think I can come b Robin Brazie he is a mazon person, someone you can trust, I have not bought a car for the last 20 years. after I meet Mr, Brazie I think I can come back and buy another car or be referred to a friend, More

Great experience! All of the staff were knowledgeable, friendly, and straightforward. I would highly recommend them to anyone looking for a car. All of the staff were knowledgeable, friendly, and straightforward. I would highly recommend them to anyone looking for a car. More

Great dealership and great working with Mark. Mark kept me informed, collected all the information he needed prior to closing and scheduled a time for us to pich up the vehicle. When we got the Mark kept me informed, collected all the information he needed prior to closing and scheduled a time for us to pich up the vehicle. When we got the the dealership everything was ready. We were completly done in less than 60 min. This is how ALL OTHER DEALERSHIPS SHOULD WORK! I have purchased VW's from other local dealerships and it was a disaster. Go to Mark, he'll take care of you. More

Mark really worked with us to find the right vehicle. More importantly, he worked for us. He made everything comfortable and easy. He was very communicative before we got to the dealership but not in a p More importantly, he worked for us. He made everything comfortable and easy. He was very communicative before we got to the dealership but not in a pushy or overly aggressive way. When we arrived, he had the vehicle we were interested in waiting for us. It wasn't the right car for us. Once we more thoroughly discussed what we were looking for, he found other options in several different makes and models within our price range that would better meet our needs. To say we were satisfied would be an understatement. My daughter left happy and feeling like all the effort and saving she had done had been rewarded. More

Truly hassle-free! Pam and the staff were amazing. I had been car shopping all day long and was so frustrated with all the pushy salespeople at other dealerships. Th Pam and the staff were amazing. I had been car shopping all day long and was so frustrated with all the pushy salespeople at other dealerships. This was my last stop of the day after nearly giving up. Pam let me look around without following me everywhere, and then I took a test drive by myself without having a salesperson in the car asking loads of questions. I decided on a vehicle and the paperwork process was quick and simple. Even the finance person wasn't pushy with the warranties. A terrific experience and will definitely buy my next vehicle there! Thanks again. More

Amazing Employees! Mr. Fitzpatrick did an amazing job helping me find my new vehicle. He was very kind, professional, and no nonsense. He listened to what I was looking Mr. Fitzpatrick did an amazing job helping me find my new vehicle. He was very kind, professional, and no nonsense. He listened to what I was looking for and then narrowed it down to just a few vehicles as to not waste anyone’s time. I was very happy with the experience and will be returning when it’s time to upgrade! More

This is several purchases we have made from Mark Torelli. He is genuine, and as true as they come. He truly listens to what you need, and doesn't try to up sale. I have been to several dealerships where they He is genuine, and as true as they come. He truly listens to what you need, and doesn't try to up sale. I have been to several dealerships where they add on crazy doc fees, and kept asking for more down payment. He chose cars that would get me in my price range. We will always come back to Mark. A true class act. More

Jennifer, made the made the financing so easy and fast. 10 out of 10 I'll be back for my next vehicle purchase. 10 out of 10 I'll be back for my next vehicle purchase. More