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Pete Moore Imports
Pensacola, FL
1,717 Reviews
The Pete Moore Automotive Team is locally owned and operated since 1981 and stocks 1,000+ new & pre-owned vehicles, features award winning service departments, an extensive parts & tire inventory and an on-site collision center. Many of The Pete Moore Automotive Team members have been with us for 20+ years and many of our thousands of satisfied customers have been with us just as long, with many families that are 3rd or even 4th generation customers! Pete Moore proudly supports local schools and charities including the Santa Rosa Kids House, Covenant Hospice, ARC Gateway, Miracle League of Pensacola, Driver’s Education Vehicles and the Pete Moore Safe Shores Program.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,717 reviews
September 13, 2014
"You're A Liar" Overall we went to Pete Moore for a used car, originally went for a Volkswagen Jetta TDI we had an Awesome sales rep that approached us his name was J Overall we went to Pete Moore for a used car, originally went for a Volkswagen Jetta TDI we had an Awesome sales rep that approached us his name was JR. He handled all our needs he showed us a Chrysler 300 SRT8 that we drove and fell in love with. But their was only a few things wrong with it, the check engine light was on, the mirror was fogged up & the sunglasses holder was broken. Witch we were buying used so we knew we couldn't get brand new quality. But we decided to buy the car, in the contract we had the check engine light & mirror to be fixed! They held up and took our car in to be repaired, we got it back the check engine light came back on instantly when we got the car back 2 weeks later. We tried to give the car back for a different car but they insisted that they would fix the problem! They gave us our car back with 3 more cracks in our bumper!! I told my sales man JR, that we did not have those cracks on our bumper and he handled the problem and told Dan Freeman immediately, Dan told JR in a verbal agreement that we would go half/half on the bumper. We were ok with that, but we still had the check engine light. We take the car back in on a Friday, they fix it all weekend we come back on Monday and our check engine light was still not fixed! But we end up getting our mirror, but it was not installed and it was not the same color as our car and again not installed! Well we called the dealer about our check engine light again they told us that they could not give us another loaner car and to take it down to the place to get looked at where they took it. And we did they said the light could not be fixed! We again tried to give the car back to Pete Moore and they still insisted that they would fix our car for us. Finally after we ran around trying to fix our car because they would not give us a loaner car nor spend their time to send someone to send it to the repair shops we went back to Pete Moore and tried to get them to take the car back again, Dan Freeman proceeded to tell us they would fix our car and he was getting upset with us and started calling us a liar and cussing at us and he never agreed to fix our bumper!! We were appalled that a So called manager would talk to a customer in such way! Our car sales man stuck up for us and proceeded to tell dan it was a verbal agreement about the bumper. We then took the car to a place to get the computer fixed, and they flashed our computer because they didn't have the correct computer to place in our vehicle. Our car has never acted more strange it now chokes up when we gas it and has a really hard shift. We told Pete Moore that and tried again for a new car even said we would buy another off of them. They told us to come on in they could put us in a different car. We go in and picked and test drove a car we were going to buy. We finally go through the process and they proceed to tell us we could not get the car without a down payment. We were highly upset, then they told us to come back the next day when the finance manager was in to get a brand new Jetta with the cash back to use as our down payment. We came back, and we were told we were still have to put down a down payment. We were already furious because they would just not take back our car. We finally called in to talk to someone above dan we got ahold of David. We had talked to David about getting our check engine light fixed again, he told us that the work on the car wouldn't take 1-2 hours. So we took the car in they did nothing, said they didn't have the computer in. We then called back to complain, we called to ask to talk to David again, they transferee us over to Dan. We got mad and hung up and called again and asked to talk to David again! They answered again and transferred us and the man goes " Hello this is David" and we proceeded to complain about Dan how he cussed at us and called us liars about our bumper and our check engine light was not fixed. The man proceeds to go "This is Dan! And I did not do Any of those things to you!!" We were disappointed that we were not on the phone with dan! We finally got ahold of Lou and he sounded not to happy to talk to us and he said " He would personally handle us himself" when we came in about the Chrysler. We have not made it back to see them yet, we now seeking a lawyer to help us with this whole mess, they are a terrible and horrible dealership and I wish no one to go through what we had went through to just avoid this dealership all together! More
by Gageschlegel
Employees Worked With
Dan Freeman
September 13, 2014
Great experience buying a new GTI Mark Torelli was a great salesman with a no pressure buy. I told him what I wanted and he showed me exactly that with a few extra options. He did not Mark Torelli was a great salesman with a no pressure buy. I told him what I wanted and he showed me exactly that with a few extra options. He did not try to push me into something I couldn't afford. He even asked me to bring one of my dogs in to make sure they would fit in the car without being cramped. Financing with Kimberly Gilbert was great too. She asked me what my needs were and she met them with flying colors. Great team there at Pete More. Will buy my next car there. More
by Chris Durham
September 12, 2014
Outstanding Service Experience Gerrod Green and Brian McGuire combined to make my recent service experience as pleasant as possible. Attentive to my needs and time constraints, the Gerrod Green and Brian McGuire combined to make my recent service experience as pleasant as possible. Attentive to my needs and time constraints, they arranged to replace my parts quickly allowing me to get back to work promptly. I hardly had time for a cup of coffee when Brian announced that my Passat was fixed and ready to go. He then reminded me of my upcoming 20,000 mile service interval and reviewed what would be covered at that time. Although the lounge is small, it's equipped with a wide screen TV along with Wi-Fi, free coffee and donuts. I am totally delighted with Pete Moore VW and am happy to award its service department 5 stars. More
by Lamberti
Employees Worked With
Brian McGuire, Gerrod Green, Brian Maguire
September 10, 2014
Buying a new car I was truly satisfied with procedure and the experience with CJ. I was able to get a 2014 with no interest, it was the best day of my lige I was truly satisfied with procedure and the experience with CJ. I was able to get a 2014 with no interest, it was the best day of my lige More
by gford1 972
Employees Worked With
M. Cornell "CJ" Jenkins Sr.
September 06, 2014
Darice I love my new 2015 Golf. His is the 3rd Volkswagen I have purchased through Rick Cribb at Pete Moore and it has always been a positive experience. I love my new 2015 Golf. His is the 3rd Volkswagen I have purchased through Rick Cribb at Pete Moore and it has always been a positive experience. More
by Dcory01
Employees Worked With
Rick Cribb
September 05, 2014
Great Experience As a young buyer of a new car it's very easy to be taken advantage of or completely ignored. My experience at Pete Moore with Gary was anything but. As a young buyer of a new car it's very easy to be taken advantage of or completely ignored. My experience at Pete Moore with Gary was anything but. He respected me and my girlfriend and listened to what I wanted. He did whatever he could to make me happy as well as get me the best deal. I'm very please with the experience I had. Definitely go talk to Gary DeStefano at Pete Moore! More
by Nwtrails
September 03, 2014
Great Experience Our salesman, Mark Torelli, did a great job finding a car that was just what we needed. Mark helped us stick to our price range and didn't try to pus Our salesman, Mark Torelli, did a great job finding a car that was just what we needed. Mark helped us stick to our price range and didn't try to push us toward more expensive vehicles. More
by Love my Nissan
September 01, 2014
Nice Folks Just bought Mrs. Moore's 2013 CC Demo from Mark Torelli. I live over 400 miles away in Texas but drove to buy from Mark. He is very responsive to yo Just bought Mrs. Moore's 2013 CC Demo from Mark Torelli. I live over 400 miles away in Texas but drove to buy from Mark. He is very responsive to your needs and will do whatever he can to help you get what you want at the price you want. Send him an email at mark.torelli@yahoo.com or go see him if you live close by. More
by joe21201
Employees Worked With
August 31, 2014
Good experience with great customer service. I just wants to say that Mr. Mark Torelli and Mr. Lou Trotta went out of their way to help my find my vehicle. They were very helpful and got me a goo I just wants to say that Mr. Mark Torelli and Mr. Lou Trotta went out of their way to help my find my vehicle. They were very helpful and got me a good deal on my vehicle. Thanks! More
by Jojocro
August 30, 2014
Excellent I would like to thank Steve Beauchamp for helping me through this process, he listened to my needs, worries and concerns as a friend more than a sales I would like to thank Steve Beauchamp for helping me through this process, he listened to my needs, worries and concerns as a friend more than a sales person, and he helped me find the car I needed. He has a great sense of humor. I felt comfortable, he answered my questions and concerns very patiently, making this decision less stressful. He is an excellent person and I will always remeber him for that. Thank you, Mr. Beauchamp. Mr. Aaron Eblen was also excellent, I was able to finalize paperwork quickly and with ease. Pete Moore and his team are awesome! Thanks a million guys!!!!!! Inis Sanchez More
by Jwalker411
Employees Worked With
