Pete Moore Imports

Wonderful Service My Fiance and I first came to the dealership not even sure if we would be leaving with a car or not that day. We asked a lot of questions and Rick Cr My Fiance and I first came to the dealership not even sure if we would be leaving with a car or not that day. We asked a lot of questions and Rick Cribb our salesman, was very patient, helpful, and pleasant. We were able to pick out the perfect car in the price range we had discussed. We both were very pleased with our experience. I would definitely recommend Pete Moore to anyone. The staff was amazing and very willing to meet all our needs. We will definitely be back for another car in the future. More

Car Purchase I traded in my car. My salesman Gary was very genuine. He took every step necessary to keep me satisfied and ensure the car was in perfect condition f I traded in my car. My salesman Gary was very genuine. He took every step necessary to keep me satisfied and ensure the car was in perfect condition for me. It was done in a timely manner. The finance department was very personable and aimed to please. They met all of my needs, and I would recommend this dealership to anyone! More

Excellent, helpfull service Great dealership! The staff is very helpful and made finding and buying the perfect car for me an easy and fun experience. I am very impressed with Pe Great dealership! The staff is very helpful and made finding and buying the perfect car for me an easy and fun experience. I am very impressed with Pete Moor! More

excellent salesman I was recreating going to a dealer because usually you go with an idea and come out with some thing different, but not with Kyle Prell. He listened to I was recreating going to a dealer because usually you go with an idea and come out with some thing different, but not with Kyle Prell. He listened to our concerns gave us all the information cleared and he made us feel very comfortable. It was an excellent experience, except for the rude and pushing sales manager. Thank you Kyle!!! More

It was AMAZING! It was a GREAT dealership! Great salesman! We had visited other dealerships and this one actually listened to what we wanted instead of pushing it on It was a GREAT dealership! Great salesman! We had visited other dealerships and this one actually listened to what we wanted instead of pushing it on us:) More

Love my New Jetta TDI- Best shopping experience ever!! I LOVE my new Jetta TDI, Steve was the best car salesmen that we have ever worked with!! Thanks Steve!! We will be back!! My husband and I actually we I LOVE my new Jetta TDI, Steve was the best car salesmen that we have ever worked with!! Thanks Steve!! We will be back!! My husband and I actually went to look for new night stands and was only stopping in to look at the Jetta's. Steve was so wonderful. We ended up purchasing a Brand new 2014 TDI that day. I returned on Monday morning and Steve walked me through with a hands on tutorial on every inch of the car (this is one of my personal favorite parts of our new car shopping experience). This truly was the best car shopping experience that we have ever had! We will be singing praises for years to come!! More

EXCELLENT CUSTOMER SERVICE! I first went to PETER MOORE VOLKSWAGEN 3 years ago and have not stopped singing it's praises. Yesterday I went to get see about trading my car in and I first went to PETER MOORE VOLKSWAGEN 3 years ago and have not stopped singing it's praises. Yesterday I went to get see about trading my car in and got the best care and service possible. I cannot thank this dealership enough for going the extra mile for customers. Coming from Virginia and experiencing mediocre service at best, it was like a breath of fresh air coming and receiving the top notch customer service we all deserve. Hands down the best service I have ever received from a car dealership and I will never stop referring my friends and family to PETE MOORE VOLKSWAGON..........THANK YOU FOR HIRING TOP NOTCH PEOPLE TO REPRESENT YOUR COMPANY! To all: A JOB WELL DONE AND I AM MOST APPRECIATIVE! Special thanks to MARK TORELLI AND KIM GILBERT!!!!!! More

VW Service dept is the best I've experience, sales dept too! Cliff notes: Bought my 2015 VW Passat TDI at an incredible price from Pete Moore VW. I think the direct discussion with the sales manager on the pric Cliff notes: Bought my 2015 VW Passat TDI at an incredible price from Pete Moore VW. I think the direct discussion with the sales manager on the price took about 20 seconds, the deal price got the nod from the power that be and I was on my way in a short time afterwards. The service dept worked on my other VW and the effort of their mechanic and service advisor (Rich Lord) (and service dept mgr) along with discussion with the general manage (Lou) cemented the idea this VW dealer's reputation, skill set and communication level is far above other VW dealers. Somewhat long story version: I'm not a resident of Pensacola nor do I live in the surrounding areas. I purchased my other VW elsewhere (about 100 miles away, from my hometown dealer) but encountered a serious problem with the car on its maiden voyage as I approached Pensacola. After bringing the car into service, I was promptly greeted by one service advisor and handed off to Rich Lord (service advisor) as I explained the problem. The car was promptly brought into one of the service bays to start diagnostics. Rich regularly updated me about the status. After it was determined the problem could not be fixed in a short amount of time, a loaner was provided and I was on my way to my eventual destination, about 200 miles away. Throughout the repair over the next few days, Rich always kept me informed of the findings, the solution and the testing. After witnessing the high level of service at Pete Moore VW, I knew I made a mistake not buying my new car from them. Service after the sale is important, and Pete Moore delivers it in spades. If you had bad experiences with other dealer's service department, think the opposite for this dealer. While my now previous car was in the garage for the initial diagnosis, I spoke with the general manager (Lou) and after a brief discussion with him, I definitely regretted buying my other VW elsewhere (to be honest, never thought buying a car from a dealer more than a 100 miles would be worth it - but my lesson says it is so worth it!). An opportunity presented itself and I purchased another VW Passat TDI; this time from Pete Moore VW. It was absolutely painless, effortless and entirely great. I entered the showroom, met Lou (general manager) and Jeff (sales manager), talked priced for about 20 seconds for the car on the showroom floor and after the power that be gave approval of the deal, Gary DeStefano was introduced to handle the paperwork. The sales team is very knowledgeable, extremely professional, and quick to handle paperwork. Gary had the car prepped and fueled while the finance guy ran thru the paperwork. Afterwards, Gary introduced the new Passat and its features in a very thorough and professional manner. This is my fourth VW in 4 years and I never experienced the thorough and professional skill set of a sales team like that of Pete Moore VW. Gary was terrific. I'm very happy the latest VW was purchased from Pete Moore VW. This car will be serviced at Pete Moore VW and while I'm not expecting any difficulties from this new car, there is lots of comfort in knowing should there be any difficulties encountered, the service department will get it fixed right and good the first time. If you live in the FL Panhandle, lower AL and MS, you will not find a better VW dealer for sales and their commitment to after sales service, in my humble opinion. Treat yourself to a great buying experience followed up with an excellent service department - talk to Gary to start the process. More

Used Car Experience Mark was very friendly, honest & helpful. He did not try to push us in any one direction, just gave us the information & let us decide. He made the ex Mark was very friendly, honest & helpful. He did not try to push us in any one direction, just gave us the information & let us decide. He made the experience easier! More

No hassle My husband and I have visited numerous car dealerships in the past year in our quest for a new vehicle. This was a no hassle experience. Mark Torelli My husband and I have visited numerous car dealerships in the past year in our quest for a new vehicle. This was a no hassle experience. Mark Torelli our sales person was friendly and easy to work with. More