Peruzzi Toyota

I just purchased my 4th Toyota - my 1st from Peruzzi and I had the best experience yet! My husband and I "started the process" of looking with no intent to purchase on a Saturday. Pete listened attentivel I had the best experience yet! My husband and I "started the process" of looking with no intent to purchase on a Saturday. Pete listened attentively to what I wanted with this car and knew immediately which model I should be looking at. After driving it and going over all the features, he asked how we wanted to approach things (Seriously, he asked US how we wanted to do this). My husband was very adamant that he didn't want the song and dance, the multiple manager trips and, if they were willing to talk bottom line numbers, we would consider going further that day. Well, they did all that and more! My two toddlers played happily in the children's area while we were able to quickly and easily go over invoice vs. sticker price, dealer holdbacks, etc. At the end of that visit, I walked away with a brand new car. Over the next 3 days, I had multiple phone calls with Pete to locate my ideal color, interior, etc. I have an incredible Sport Highlander in a cool silver color. The model they found had running boards which I wasn't sure I was interested in. Pete, remembering my children, thought they would be very helpful with small children, and he was so right. My kids only want to go in my car "because Mr. Pete made sure you got the steps for us". Delivery was a breeze and I am thrilled with yet another Toyota. If this wasn't all enough, my husband mentioned that his own lease was up and he was interested in another car (he didn't like the Toyota models for him) and Pete and Ryan put him in touch with their contacts at another dealer to help him out, as well. More

Writing a review here based on the HORRIBLE experience(s) I have had a Peruzzi Toyota. I'm actually pretty surprised at the ratings on this website seeing as i'm constantly hearing of how people have bad ex I have had a Peruzzi Toyota. I'm actually pretty surprised at the ratings on this website seeing as i'm constantly hearing of how people have bad experiences here. Now im not a picky person or anything i just ask to get what is advertised and what im paying for. I leased a car 4 yrs ago with an awful experience, took 3 visits before i could get my car correctly 'as ordered' and they had an attitude about it the whole time. Whatever, fine... When you buy a car there you get "FREE INSPECTIONS" so i took it there, and the catch is that you pay for the emissions so in fact is not free, it's about $40 bucks--whatever fine... when i picked my car up, i dropped off my other car for inspections. I was called telling me that my wheel was about to fall off and i had no brakes so they failed my inspection and quoted me $1500 to fix it. I pulled the car and took it to Chevy where they fully inspected everything and said their were no problems at all when they saw teh quote sheet frmo toyota and coudl have charged me less money and made $ from me. Instead they were loyal and honest. I believe their repair dept was trying to make some $ off me. Meanwhile the guy who drives the cars around tells me "wow thats a great truck!" when he gets out. Today i headed to the dealer to buy my lease since i'm at the end. The salesman said there would be a $55 SAFTEY INSPECTION fee--i said i just had the vehicle inspected at this location 6 days ago. He said "Oh ok then you probably wont have to pay the fee". OK fine. Meanwhile i'm handing him my credit app. and waiting for him to see if i'm having to pay the fee. He comes over and says Yes you will have to get it inspected again for $55--i said i wasn't going to do that, i just paid to have it done at this location 6 days ago. His manager comes over (meanwhile my credit has already been ran at this point) and tells me that they have to 'put it in the system to sell it back to me' and "I can't waive this fee because I didn't make enough money off you" and "You are delusional about how this process works" (was called delusional about 3 times in one sentance). Says "We are doing this process PRO-BONO for you as a favor and if you don't like it go elsewhere we don't want you". At this point we walked out--i cried all the way home with hurt feelings, just feeling awful about what should have been a good experience buying my end lease. I cant believe a business woudl speak to their customers this way. I have 3 people in my family who have had a bad experience at this dealership and have gone to Toyota dealers elsewhere to make their purcahse. Our families have always purchased Toyota and will most likely continue due to their reliability and great product, but please, look around elsewhere if you're looking to buy in this area--steer clear of Peruzzi Toyota / Scion More

I was in the market for a new Corolla XRS, and I stopped by Peruzzi to see what they had. The salesman who showed me the cars, John Rivera, was very friendly and helpful. I wanted to consider the purchase by Peruzzi to see what they had. The salesman who showed me the cars, John Rivera, was very friendly and helpful. I wanted to consider the purchase. I went in to talk numbers, and John introduced me to Ryan. Ryan was very aggressive with me about the sale, and insisted that I was going to pay what he wanted me to pay, and that what I wanted did not matter. When he realized that I was not going to pay full sticker price, he became insulting and even more aggressive. He even stooped to the "well, if you can't afford the car, we can find a less expensive vehicle" line. I told him that I would visit his competitors, and when he demanded to know which one, I said that I would visit Team Toyota, in Langhorne, PA (next to my office). He told me that he knew the guys over there and that they would not be interested in dealing with me. I went to Team Toyota later that week, and they sold me the car for $100 over invoice, no questions, no harassment, no hassle. Peruzzi is the ripoff artist dealership chain of the area, and I urge you all to seek out their competitors instead! More

Five years ago I purchased a Highlander from Peruzzi and was taking it to another Toyota dealer (in Norristown) for service. After several not so positive experiences w/ their service, I started taking it t was taking it to another Toyota dealer (in Norristown) for service. After several not so positive experiences w/ their service, I started taking it to Peruzzi for maintenance, tires, oil changes, and recently a windshield. The Peruzzi Service Team is very professional, expedient, and does NOT try to sell you services/items you don't need. The facility is also clean and new. This past Saturday, I decided to trade in my Highlander for a new Toyota Solara. I had a very positive experience and am very happy w/ my new car and the price. The sales representative, John Rivera, was professional; Eric Painter also contributed to a positive experience. What I like most about Peruzzi is they are "normal" people who sell (and service) cars. The owner introduced himself to me (as I was chasing down my 5 yr old). He obviously manages "by walking around" and seemed to be chatting with pretty much everyone who was looking at cars on Saturday (not just the "big spenders, etc). They also have an environment that is kid friendly; I was more bothered that my 5 yr old was asking for balloons or taking the kids toys out of the kids room than they were. As a single parent, I didn't have a choice but to bring her w/ me and they did not seem to care. (One of the employees said to me "I have 3 at home so am used to this.) So it goes without saying that I will definently return to Peruzzi for service; and would definently recommend them if you are looking to purchase a Toyota. More

I have purchased many Toyota vehicles, personally and professionally in the past 16 years,5-forerunners,1-land Cruiser,2-Sequoia's and now a Tundra this month. Peruzzi finally got it right. They made professionally in the past 16 years,5-forerunners,1-land Cruiser,2-Sequoia's and now a Tundra this month. Peruzzi finally got it right. They made a committment to stand behind their word and have a long term relationship with their customers.If they stay committed with fair prices and courteous service, plus an energetic attitude, I'll be Back. Great Truck,greater experience. More

I recently purchased a 2001 Toyota Camry from this dealership. Right away I was impressed with my sales guy, no longer there, and purchased the CERTIFIED vehicle and felt great about it. Fast forwar dealership. Right away I was impressed with my sales guy, no longer there, and purchased the CERTIFIED vehicle and felt great about it. Fast forward to 2 - 3 weeks later, WORST decision of my life. They sold me a faulty car, alignment and balance needed on car. Tire ended up blowing on me on 95N bc of the car being sold to me without it obviously being checked as they claim. To make matters even worse, I worked my butt off to get the car towed to them, and they say we are not covering the damage, you are lying, you must have did something to this vehicle and you are just trying to get us to cover the damage cost. After being hysterical on the phone and passing the phone to my mother (i'm a college student), she reamed them out and the sales manager would not budge. We have since contacted our lawyer and are ready to go full force with the crap of a dealership. If your smart buy elsewhere. More

I was in the market for 2007 Camry SE V6. Some dealers don't have it and expect me to just make an order at MSRP price (Sloane, Ardmore). Other Toyota dealers (Concelli, Center City) have it but again, a don't have it and expect me to just make an order at MSRP price (Sloane, Ardmore). Other Toyota dealers (Concelli, Center City) have it but again, after the test drive they refuse to go lower than MSRP because "it's selling so fast." Until I come to Peruzzi that is. Their sales person (Alex) is very friendly and helpful. We took a spin and he shown me all the features of this car. Then we sat down and talk pricing. I was expecting him to give me a hard attitude of "this car's selling so fast you just have to pay MSRP", but instead he shown right away that he's willing to negotiate. The MSRP on my car is $31,300 (it's fully loaded!) Of course I open up with a ridiculous low figure (below invoice, I did my homework) and the "let me talk to my manager" game began. Make a long story short we settled at $29,200. The point is while all other Toyota dealerships gave me the lecture of "this car sells so fast no way I can offer you anything less than MSRP", Peruzzi dealership was willing to negotiate at good faith and we settled somewhere in between. Not only that, they provide great after care services. You and your immediate family can do PA inspection with them FREE for life. 10% of the money you pay for all service works through them will go to the purchase of your next car with them (new or used.) And many others. If you are in the market for Toyota you should definitely go to Hatfield's Peruzzi Toyota. More

I had battery problems and service tech recommended replacement of battery and alternator on a car that only had 33K miles. I asked for battery replacement since I wasnt convinced that alternator would replacement of battery and alternator on a car that only had 33K miles. I asked for battery replacement since I wasnt convinced that alternator would die on fairly new car and asked tech to replace only batter and he wouldnt do it and offered me a loaner car until they get the alternator ordered and installed. Cost ~$1000 I took my car to another shop, they ran battery test and replaced battery (~$100) and no problems since...This dealership service department is rip-off and scamming people. More