Peruzzi Toyota
Hatfield, PA
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Sales I was in the market for a new Camry XLE and when I entered Peruzzi's, I was greeted by Hershel B. We sat down at his desk and he listened to me very I was in the market for a new Camry XLE and when I entered Peruzzi's, I was greeted by Hershel B. We sat down at his desk and he listened to me very carefully to understand exactly what I wanted. He was very attentive to answer all my questions and gave me the information I needed to find the car that met my needs. I really enjoyed working with Hershel and I highly recommend you see him if you want a straight shooter and a no-pressure salesman. More
Great experience Just purchased a Pre-owned certified Toyota Corolla. Hershel the Sales Associate we dealt with was very knowledgable, polite, and a pleasure to wo Just purchased a Pre-owned certified Toyota Corolla. Hershel the Sales Associate we dealt with was very knowledgable, polite, and a pleasure to work with. He made our visit at Peruzzi a great experience and would recommend this dealership to anyone. Terry & Tony More
True to their word I have been bringing my Prius to Peruzzi for all major service since it had 80k on the odometer and have been extremely satisfied. I brought the car I have been bringing my Prius to Peruzzi for all major service since it had 80k on the odometer and have been extremely satisfied. I brought the car in at 120k for new front and rear brakes and a new battery. Initially I was unhappy with the amount I was charged relative to the price quote I was given but Peruzzi management stepped up and honored their commitment. I will continue to bring this car in for service and in a few years take a look at buying a new one! More
Rav4 Purchase & Service I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the tra I had an extremely easy transaction, when purchasing my new RAV4...from both the salesman and Jason Gilles, both were exceedingly nice, making the transaction finalize smoothly. My Rav4 took some getting used to, b/c it was larger than my other car...but like an old shoe, it's growing on me and rides very smoothly. Here's my complaint...SERVICE....first let me say, I was tired, as they were, being the end of the day...and on their behalf, they took me in quickly, with an hour left in their work day, which was very nice. The girls were also very nice and helpful at the desk where you pay. But, I am MS, so it's difficult for me to stand and sit for very long...and I watched as the service rep who took me in, stood and talked with another customer out in the shop, while my car sat their idling for at least 10 minutes. Finally one of the girls got up and moved the paperwork along, while the service man continued to stand there and talk. Also, what annoys me to no end, is when I take my car in to be serviced, and they change the seat and the position of the steering wheel, making it difficult for me to get into my car. To repair my tire which had a small nail in it was 28.00 and tax????? It costs less there to rotate the tires....WHAT? It would have cots less if I'd have taken the car to be repaired down here by where I work in Lansdale...so....My experience overall with the service department wasn't enjoyable for my first time there...and don't look forward to further service there...unless it was just a bad night....but I had heard that their Service Department was badly run...so, I'm not surprised. They need to step up to the plate and improve...and as I said, they did me a great big favor by fixing the tire...instead of making me return another day, but apparently it was leaking air pretty quickly...so....when I was leaving, several men were standing there talking, and I didn't know if the care was mine...so I asked them, and they didn't seem at all concerned...which made me more angry, but one man, stepped up and said, "yes" that was my car. I felt ignored, and of very little importance...worst service experience I've ever had... More
Another Black Eye for Service Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a P Another Black eye for the Service Dept. Today, Peruzzi service was true to form. My wife had a oil change appointment on her 2016 4 Runner She had a Peruzzi Coupon for 33% off. She scheduled the oil change for that purpose only. They asked to rotate the tires. That service was declined. Peruzzi took it upon themselves to do non requested service in which they charged labor. Checked installation of drivers side floor mat, check and top off all fluid levels, check tire pressure, inspect windshield wipers, lube door latches, perform multi point safety inspection along with condition of vital fluids. My wife did not schedule or agree to this service. If Peruzzi cares about their customers these services should be complimentary not a way to make money on services that were not requested. They also charged for hazard waste on the oil they changed. I can take used oil to any re cycling facility at no charge. I've come to the conclusion that if Peruzzi offers a coupon, they are going to make up the difference somehow. Sad, when advantages are taken. 3rd strike they are out! More
Help in a true time of need getting us into a new vehicle Me and my fiance are going thru a tough time and Matt dominici & Sage Rausher are doing everything in there power and I believe going above and beyond Me and my fiance are going thru a tough time and Matt dominici & Sage Rausher are doing everything in there power and I believe going above and beyond to put us in a new car they truly understand our situation and we appreciate the sincerity and time they are taking for us More
Great Experience, Easy Buying The dealership has an easy atmosphere, and friendly and knowledgeable staff. Mike Lindley was top notch, no pressure, got me what I wanted and did no The dealership has an easy atmosphere, and friendly and knowledgeable staff. Mike Lindley was top notch, no pressure, got me what I wanted and did not make me feel like I had to bend over backwards to get it. One of the owners, Larry stopped by and said hello and was extremely friendly as well, although I am sure everyone there was extremely busy they did not make it seem like we needed to rush things. Also, the gentlemen that handled the financing was top notch, although I unfortunatley cannot recall his name. All in all best dealer I have ever worked with, will be buying my next car there for sure. More
Poor Customer Relations I purchased my new Toyota in May 2017. It was the end of the month and I got a good deal. It was a cash deal and, according to the dealer, I had to h I purchased my new Toyota in May 2017. It was the end of the month and I got a good deal. It was a cash deal and, according to the dealer, I had to have the money at the dealership before closing on May 31. I got the money and was given a time to show up. I showed up on-time and my salesman blew me off because he was with another customer. Everybody else was "too busy" to assist me either. After an hour, i complained to a member of the Service dept who got me an assistant manager. He could do nothing and told me I had to "wait my turn. I asked to have my deposit refunded and he would not. I waited over an hour and a half until I saw the person that completed my sale. Even though I had an appointment and was on-time, I was the last person to complete the sale and the last non employee to leave the dealership. Recognize that I wasn't even picking up the car. I was dropping the check off so that PETRUZZI met its sales numbers. I''m sure that I would have done better over the internet and probably would have gotten better service. In fairness to Peruzzi, the sales manager did offer to buy the car back a week later after I filled out the Toyota survey, but I would have lost a few thousand dollars in sales tax and license transfers so I declined. I will never buy or visit this dealership again. More
Our third Corrola We recently bought a 2017 Corolla from P eruzzi. Our salesperson was Adam Smith. He was knowledgeable, helpful and very personable. He spent a lot o We recently bought a 2017 Corolla from P eruzzi. Our salesperson was Adam Smith. He was knowledgeable, helpful and very personable. He spent a lot of time with us answering our questions and explaining advantages of the car. This our third Corolla purchased from this dealership. I would recommend Peruzzi and especially Adam Smith. More
Fun and friendly My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just tha My sales person was John Spross. John is a very sweet guy and a great sales person. John was determined to find me the perfect fit and he did just that. John work with me for hrs and he never lost that big smile even when I was very tough on the price. My daughter and I had a good time joking with John and his sales buddy Chris! They both made this process very fun! I also have to say when I test drove my new SUV it had not been detailed yet and it had a lot of stain issues and dog hair. This was no match for Dave who did an amazing job. I also brought it back for some scratches and paint chips. John got my SUV right in and Dave did another great job. Thanks you guys I'm actually gonna try to stay in touch just to say hi!! More