Perrysburg Auto Mall - Service Center

The parts for this repair were ordered last year. Before they came in we had to leave for Florida to deal with the damage form hurricane Ian. My husband called this year and they found the parts fo Before they came in we had to leave for Florida to deal with the damage form hurricane Ian. My husband called this year and they found the parts for the repair. The repair took about 4 1/2 hours. The car looks like new, and I am so glad to have a functional passenger airbag. Thank you for being there for us! More

The work was well-done, timely and completed properly. The remodel of the space is such a sad change. This dealership did have a great vibe and was very customer friendly. Now it is cold and austere with The remodel of the space is such a sad change. This dealership did have a great vibe and was very customer friendly. Now it is cold and austere with uncomfortable furniture no one would want to be. Epic remodel fail More

Justin Miller is the best Fleet salesman ever, Buying new fleet vehicles is very easy and way better than what I used to deal with new fleet vehicles is very easy and way better than what I used to deal with More

Easy to schedule and timely service. Always have a clean car (exterior) when service has been completed. Always have a clean car (exterior) when service has been completed. More

I am typically not a fan of dealer service. VW service is not typical. Everyone is very friendly and customer focused! They take time to explain the services being provided and answer all ques VW service is not typical. Everyone is very friendly and customer focused! They take time to explain the services being provided and answer all questions, no matter how basic the questions may seem. My VW has more than 217,500 miles and is still running very well thanks to the exceptional care the technicians provide. VW service is the only dealer service I have ever recommended to others!! More

They have answered a questions that I have had and have been very helpful. Buying process was fairly simple and didn’t take too long. been very helpful. Buying process was fairly simple and didn’t take too long. More

very easy to schedule my oil change very comfortable lounge area. Everything was explained to me will be back again. lounge area. Everything was explained to me will be back again. More

My experience with this dealer was great. Having recently moved in this area I felt a bit apprehensive about looking for car maintenance and repair. I was very satisfied with the way I was greeted recently moved in this area I felt a bit apprehensive about looking for car maintenance and repair. I was very satisfied with the way I was greeted and treated by each employee. I was impressed by the communication about my concerns with my vehicle and the timeliness of the service. The shuttle service was so convenient. Than you all More

I wouldnt trust them with your vehicle I am going to try to keep this as accurate as possible to the timeline of how this all went. May 28, 2018 The dealership informed me that the en I am going to try to keep this as accurate as possible to the timeline of how this all went. May 28, 2018 The dealership informed me that the engine on my car was bad and would cost me $7,500. I told the service person that called me that I was uncertain if I had the money to do that and I asked if there were any other options and was told no. I called a few different repair centers and found an average quote for a new engine with installation $6,000 so I am not sure where the discount was coming from to replace it. May 29, 2018 I emailed the dealership and asked if we could do a used engine and if there were any other options available to me. Later that day I got a reply that explained that Ed Schmit would not install a used engine and an explanation as to why. There were still no options other than a new engine offered. During this time, I started doing research into options. I found places that would recycle my car. I then replied and let them know that I understood why they felt they could not install a used engine. So I asked about recycling my car and if my car was worth the investment. I was kind of wondering at this point why no one was trying to talk me out of fixing the car and buy a different car. Yet again later that day I got a reply “most of the time they were very quick to respond to these emails”. This time I was told that the best thing I could do is look up my vehicles worth on kbb.com and decide if it is worth it. I was finally asked if I would like to talk to a sales person. I responded, “Yes please”. I also called and asked if they would give any type of trade in value for the vehicle. I fully understood that the vehicle in its current state would not garner much value but thought it should hold some value because of the parts. Just to be clear at this point I am sad that one of my favorite cars died on me but I am not mad. May 30, 2018 I did a good bit of research into companies that will recycle vehicles and found a place that would give me about $2,000 dollars for the vehicle which is better than nothing. I also spent a good bit of time researching the value of my car and why it was worth quite a bit less than it did 3 years ago. ** I also learned that the reliability rating for the car had fallen significantly in the past year.** Now at this point I am calling other service center and getting other estimates. Most of the service centers I spoke with had offered me a cheaper rate to install a new engine but all of them told me it wouldn’t be worth it as the vehicle had decreased in value significantly. They also took the opportunity to talk to me about what kind of car I would like to replace this car with and offered to have me talk to a sales person or the would call me if I would like. I emailed Ed Schmidt and asked if they had heard anything from the sales team. After that email I soon get a response. I was told that they would give me between $500 to $1,000 and I was given the contact info for a sales person. At this point I still was not mad at the dealership. I was disappointed that no one was reaching out to me with suggestions and that they wanted me to initiate contact with the sales person. I assumed that it could be chalked up to them not having pushy sales people though. I decided to spend a little time and look at a few options. I ended up recycling the GTI through a company I found online as they were going to give me a bit more for the car than the Ed Schmidt dealership. One of the services the company offered was to pick up the car for me. We agreed for the company to meet me at the dealership to pick up my car. June 1, 2018 Called and left a message to find out what my bill would be for the car. No call back. June 4, 2018 Called and left a message to find out what my bill would be for the car. No call back. June 5, 2018 Called and left a message to find out what my bill would be for the car. No call back. On a second call this day finally answered me. June 6, 2018 This is the day I had scheduled for the recycling company to come pick up my car. I drove to the dealership and met with the driver out back where they seem to put the cars that are to be serviced when they need to get them out of the way. That whole experience went well without any issues. But when leaving the parking lot, a problem occurred to me. No one stopped and questioned the fact that we rolled into their parking lot and removed a vehicle and no one seemed to notice. So here is where I do get mad. Most of this is somewhat innocuous, and could be ignored as a difference of opinion on how these situations should be handled. I felt as though they should have had options on hand before they called me and should have been ready to walk me through this. But like I mentioned before maybe they just like to do things different. After removing a car from the lot without so much as a “hey what are you up to?” I have to say that I am quite disappointed in the overall service. I do find it kind of interesting though that if someone would have just reached out to get me into a different vehicle I may have been fine and ended up not being angry with Ed Schmidt. Therefore, I am giving a one-star review. Not because my engine went bad. I mean don’t get me wrong I am far from pleased about that but I don’t blame Ed Schmidt for that. As an additional note. I filled out a survey for Ed Schmidt that came to my email after all this in which I described all of this. The fact that you replied to my google review only giving you one star without knowing that adds to my frustration and helps prove my point for me. I have emails and screen shots to show the communications with Ed Schmidt. Please feel free to call me if you would like to discuss. The end. More