Perrysburg Auto Mall - Service Center

There has been a lot of things that needed urgent repair, yet did not align with the gm owners manual for service intervals. We do not have a severe use case. Kids, family long distance, not a lot of stop yet did not align with the gm owners manual for service intervals. We do not have a severe use case. Kids, family long distance, not a lot of stop and go. Secondly I asked the dealer to pull up their records on my vehicle(since I have taken it to this dealership before- different location now). They could tell me I had hvac lines replaced, but no record of transmission work. They told me they never worked on my transmission. I had to provide them a copy of repairs performed in June 2020 for the same hard shift issue. They also promised me that the p0711 code and wire harness would fix the hard shift between 1st and 2nd and 2nd to 1st. It has not. 3 times I have had a hard shift since picking up the vehicle. Finally I requested photographs of fluid and transmission pan magnet to see about clutch material. I was told they would, but still waiting to get the photo. I asked about tsb, and got a few, but they failed to mention strut tsb and I was told only dealers have the MagneRide struts, which only last 50k or so until you get a seal leak. Positive. Rick the shuttle driver was excellent. Friendly and a great service. More

Friendly and helpful from the time I came in until I picked up my GMC Acadia. I had an oil change. picked up my GMC Acadia. I had an oil change. More

Service was easy to schedule online and there were many times available. Nathen, the service tech, was super friendly! times available. Nathen, the service tech, was super friendly! More

Friendly and was not pushy about all the services Even washed my car! Had it parked in front when they were done. washed my car! Had it parked in front when they were done. More

Front desk associate that assisted me was very kind and helpful. He explained the services that were provided and of course the cost. helpful. He explained the services that were provided and of course the cost. More

Good service, courteous, accommodating, prompt service,,,,,,,,,, In a brief, I will recommend this dealer to anyone service,,,,,,,,,, In a brief, I will recommend this dealer to anyone More

Great Service and they always look out for what is coming up next to help maintain my car. I am on Car three from the Team here, all around GREAT. up next to help maintain my car. I am on Car three from the Team here, all around GREAT. More

I have taken and purchased my last 3 vehicles with this dealership. I have always been very satisfied with the quality of the service. dealership. I have always been very satisfied with the quality of the service. More

I typically have no issues servicing my vehicle but this last time was a very poor experience. It took 2 hours and 22 minutes to get an oil change. I dropped my car the night before so there was no excuse, last time was a very poor experience. It took 2 hours and 22 minutes to get an oil change. I dropped my car the night before so there was no excuse, however, when I showed up to pick up my car, they immediately morphed into excuse mode. “Technicians called off” was the excuse. That is not my problem. The dealership needs to account for staffing issues. Its ’People-Management 101’. They also need to be trained on how to communicate with customers. A simple call to set expectations on the delay would have been nice. My family almost missed my son’s hockey game in Michigan because of this. Needless to say, it was a stressful drive up North, and Cronin was a hot topic of conversation. More

First time customer. Will continue using the service department. Quick, complete and fair price. Waiting room very comfortable. Will continue using the service department. Quick, complete and fair price. Waiting room very comfortable. More