Perrysburg Auto Mall - Service Center

As an owner of over 35 cars, I’ve consistently seen the value of having my car serviced at the dealership. Is it more expensive, yes! I made an appointment to have my 90k service completed. Intuitively, value of having my car serviced at the dealership. Is it more expensive, yes! I made an appointment to have my 90k service completed. Intuitively, the system checks and inspections should highlight possible concerns and issues, which also provides the opportunity to sell more services. That’s the value. Unfortunately, this dealership never stated the system checks or inspections that were going to be conducted with the oil change outside of the tire rotation at $35. Nor did this store communicate the results of the system checks and inspections. In my honest opinion, this is a major failure of any servicing dealership. This is the true value of having the service completed by the dealership and should be highlighted during the appointment. Missed opportunity to support the decision that the customer is making. A customer can get an oil change anywhere else for less than $200! More

I took my car in for unscheduled appointment due to my tire light and oil light being on. They were able to take care of it the same day with no charges for either service. They just topped my oil off an tire light and oil light being on. They were able to take care of it the same day with no charges for either service. They just topped my oil off and filled my tires. More

Oil change & tire rotation. Brought car in with one tire alerting it was low on air but the rest were low as well. They only filled the tire that the sensor showed was low and Brought car in with one tire alerting it was low on air but the rest were low as well. They only filled the tire that the sensor showed was low and left the rest.I took it back through and they filled them all. Later on I realized the one they brought up to psi before they filled them all, was still in the same spot as when I brought it in. Kinda tells me they more than likely didn’t rotate my tires. Plus, they charge way more for oil change and rotation. More

The Service Advisor John E. was fantastic. There was a hiccup in the scheduling system, but John was still able to diagnose my vehicle. I was outta there, issue resolved, in u was fantastic. There was a hiccup in the scheduling system, but John was still able to diagnose my vehicle. I was outta there, issue resolved, in under an hour. Thank you, John! Much appreciation! More

Very happy with the service at Perrysburg Automall. The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and invi The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and inviting. More

The counter person was disrespectful and the service was not timely. 1.5 hours to do an inspection, change oil and rotate tires? Recommended services had already been done recently, why would they need do not timely. 1.5 hours to do an inspection, change oil and rotate tires? Recommended services had already been done recently, why would they need done again? Also, I found 1 tire 5 psi below the rest when I returned home. Why? This was my 3rd bad experience with service work at this dealership. Very disappointed More

This dealership is great! They take time to explain things to you. They treat you like you are actually very important to them. They have been seen not only helping the custom They take time to explain things to you. They treat you like you are actually very important to them. They have been seen not only helping the customers but other employees as well. It makes me not hate having to go in for a repair! More

Work was done as promised and in a short time period. I have been taking my vehicle in for service and I trust the repairs are done correctly the first time. I have been taking my vehicle in for service and I trust the repairs are done correctly the first time. More

I have always had great service here! ! Fast, friendly and not pushy. Checked for recalls so we could do all maintenance in one trip. ! Fast, friendly and not pushy. Checked for recalls so we could do all maintenance in one trip. More

It is great, with the The best service and the customer care that was provided. care that was provided. More