Perrysburg Auto Mall

Great sales Service and great fowlup service we are very happy with Cronin over all happy with Cronin over all More

Great experience! ! I would go back for my next car!! Kevin Cook is a great guy to work with!!! Thanks Kevin!!! ! I would go back for my next car!! Kevin Cook is a great guy to work with!!! Thanks Kevin!!! More

I received the worse customer service ever from this dealership service department not to mention I picked up my vehicle and was told by the cashier that she did not know anything I needed to reach out dealership service department not to mention I picked up my vehicle and was told by the cashier that she did not know anything I needed to reach out to who serviced me, in which I called and left a voicemail I received no call back not even from the service manager More

They provide a Great service. They are thorough and timely, a friendly staff and have clean facilities. They are also Trustworthy with a convenient location. They are thorough and timely, a friendly staff and have clean facilities. They are also Trustworthy with a convenient location. More

I have to say, repeatedly, that the service I received from all personnel was exceptional. So friendly and knowledgeable and made us feel welcome. I would recommend this GMC dealership to anyone. Jim C from all personnel was exceptional. So friendly and knowledgeable and made us feel welcome. I would recommend this GMC dealership to anyone. Jim Colvin More

Great service and help They continue to work with you Was very thorough and polite Was very thorough and polite More

Ordered Acadia from factory custom to my options. It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous o It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous options worked (which is a lot). When we were done and was ready to leave, I noticed it did not have all the dealer installed options installed. It was missing the floor liner package for the cargo area which I had paid for. Salesman found them immediately and I volunteered to install them myself so I could get going. Not a big deal but whoever prepped the car missed this and I paid for dealer installation. I also asked about the owners manual and was told it should be in the glove box. I checked and saw 2 little books in the glove box and asked it these were the owners manual and was told yes so thought I was ok. When I got home I got the books out and found there was no owners manual. I am they guy who actually reads and follows the owners manual. I sent an email to salesman who quickly sent me an electronic pdf copy and promised to order the owners manual hard copy. Also, there was no document on warranty information given to me. Then I got out the splash guards I ordered with the car (to install myself) and found they were for the wrong model The fronts where correct for a Denali but the rears where not correct so parts clearly had the right information just messed up the rears. I called the parts department (on a Saturday) and they quickly found their mistake and promised to have them shipped to my home. Also, the dash camera (dealer order and install) I requested when I ordered my car was not installed and found to be on back order. I found it had not been ordered until car was in transit...so I have no idea when it will arrive. It should have been ordered at the same time the car was ordered. So, car is great but was not properly prepared...They should have a check list to confirm all items are included including dealer installed options and all owners' documents. These oversights cause me concern if the other items dealers get paid to "prepare/inspect" where completed...(like oil levels for example) More

John was very helpful in servicing my Acadia and he keptme informed. The service was prompt and efficient. keptme informed. The service was prompt and efficient. More

Contacting and talking to someone at the service desk is very frustrating. Service desk doesn’t return calls. I left several messages over multiple days and weeks on the voicemail and only one time did the very frustrating. Service desk doesn’t return calls. I left several messages over multiple days and weeks on the voicemail and only one time did they return my call. More

All was great and very efficient, thanks. Service department explained what was being done and we even got a loaner to test out. Service department explained what was being done and we even got a loaner to test out. More