Perrysburg Auto Mall

I limped into the service department due to something failed in my engine. (Just made it!) Keith listened to my car and knew right away what was wrong with my Beetle. However, the service department was failed in my engine. (Just made it!) Keith listened to my car and knew right away what was wrong with my Beetle. However, the service department was fully scheduled for quite some time. I left the car with Keith and they gave me a ride home. Awesome! To my surprise, Keith called me within an hour saying they had time to diagnose my car and could start working on it with my approval. I was expecting to wait several days just to find out what was wrong. Nope! They worked me in right away.There was quite a bit of work to do, but Keith kept me well informed every step of the way, which I really appreciated! In two to three days my car was completed. I was super pleased and everything that was worked on is working perfectly! Simply the technician who was responsible for my Beetle, is a Super Hero! He did a great job!! Keith is a great Service Manager and knows how to take care of his customers! I’ve been a customer of the dealership a long time, and experiences like this keeps me coming back. The service department knocked it out of park!! Thank you, Shane F. More

A very nice service experience as always. The whole staff is great to deal with The whole staff is great to deal with More

My driver mirror was inspected for a warranty claim and was ordered and installed the next day. was ordered and installed the next day. More

I’ve bought at least 6 vehicles from them, and I will keep going back. keep going back. More

First time buyer. Jeff was great to work with on getting our new Terrain. No fuss very efficient. Knew what deals were going on and made sure we got the best price. Jeff was great to work with on getting our new Terrain. No fuss very efficient. Knew what deals were going on and made sure we got the best price. More

As an owner of over 35 cars, I’ve consistently seen the value of having my car serviced at the dealership. Is it more expensive, yes! I made an appointment to have my 90k service completed. Intuitively, value of having my car serviced at the dealership. Is it more expensive, yes! I made an appointment to have my 90k service completed. Intuitively, the system checks and inspections should highlight possible concerns and issues, which also provides the opportunity to sell more services. That’s the value. Unfortunately, this dealership never stated the system checks or inspections that were going to be conducted with the oil change outside of the tire rotation at $35. Nor did this store communicate the results of the system checks and inspections. In my honest opinion, this is a major failure of any servicing dealership. This is the true value of having the service completed by the dealership and should be highlighted during the appointment. Missed opportunity to support the decision that the customer is making. A customer can get an oil change anywhere else for less than $200! More

Wonderful service and knowledgeable sales representative. I was even sent a follow up asking how everything was going and if I had any questions I was even sent a follow up asking how everything was going and if I had any questions More

I took my car in for unscheduled appointment due to my tire light and oil light being on. They were able to take care of it the same day with no charges for either service. They just topped my oil off an tire light and oil light being on. They were able to take care of it the same day with no charges for either service. They just topped my oil off and filled my tires. More

Oil change & tire rotation. Brought car in with one tire alerting it was low on air but the rest were low as well. They only filled the tire that the sensor showed was low and Brought car in with one tire alerting it was low on air but the rest were low as well. They only filled the tire that the sensor showed was low and left the rest.I took it back through and they filled them all. Later on I realized the one they brought up to psi before they filled them all, was still in the same spot as when I brought it in. Kinda tells me they more than likely didn’t rotate my tires. Plus, they charge way more for oil change and rotation. More

The Service Advisor John E. was fantastic. There was a hiccup in the scheduling system, but John was still able to diagnose my vehicle. I was outta there, issue resolved, in u was fantastic. There was a hiccup in the scheduling system, but John was still able to diagnose my vehicle. I was outta there, issue resolved, in under an hour. Thank you, John! Much appreciation! More