Performance Volvo

Wilmer Nunez at performance volvo did a great job. Wilmer Nunez took the initiative to call me after he had not heard from me in a couple of weeks and we worked out an unexpected deal on an XC 60 that Wilmer Nunez took the initiative to call me after he had not heard from me in a couple of weeks and we worked out an unexpected deal on an XC 60 that fit my budget. Wilmer made the shopping experience pleasant and stress free and accommodated all my needs in a vehicle ! More

First car for my daughter Been shopping for a decent used first car for my 16 year old daughter wanted something safe and reliable that will give her many years of driving. Lo Been shopping for a decent used first car for my 16 year old daughter wanted something safe and reliable that will give her many years of driving. Looking online to get an idea what is available and price ranges came across a 2008 Ford Focus at Performance Volvo. I went up on a Monday to take a look at it and was set up with Ricky SantaRosa as my sales consultant. Took a test drive everything about the car was in good shape and to my satisfaction. Ricky was pleasant very helpful got all the information I asked for. He even got the ok from the sales manager to let me bring the car home overnight so that my wife and daughter could see and drive it. None of the other dealerships I visited offered that. I had my wife the cfo, call Ricky and talk about price. They agreed on a price and we made the appointment to close the deal and off we went. I brought a few minor issues to their attention and Ricky made sure those were taken care of. Cant say enough for what he did for us. Made it an easy, pleasant experience. More

Recent purchase My recent car buying experience with Performance Volvo was nothing short of exceptional! From browsing to buying, I was treated with the utmost respec My recent car buying experience with Performance Volvo was nothing short of exceptional! From browsing to buying, I was treated with the utmost respect and my needs were met at every turn. Honestly, I wasn't planning a new car purchase, however, following a recent hail storm that left my beloved V50 totaled, I was left with no alternative. Performance Volvo's sales associate, Jack Lefkowith, worked diligently to locate the perfect vehicle (A Beautiful V60!!) to fit my needs without going over budget. He answered every question in a thoughtful no-pressure manner and...in light of the storm loss...turned a very difficult situation into a pleasant experience. Thank you Jack Lefkowith and Performance Volvo for an amazing car buying experience (again)...and as in the past...I look forward to many years of outstanding service! " More

My warranty service has been provided by Performance for the past 60,000 miles. They have always made timely appointments, completed the service thoroughly, provided a loaner vehicle, and washed my car befo the past 60,000 miles. They have always made timely appointments, completed the service thoroughly, provided a loaner vehicle, and washed my car before returning it. The employees are helpful and friendly. My experience there has been excellent. More

I recently purchased a used Honda Accord from Performance Volvo. My salesman was Wilmer Nunez. Wilmer and his Manager were great to deal with. No pressure at all. They both understood what my budget was Volvo. My salesman was Wilmer Nunez. Wilmer and his Manager were great to deal with. No pressure at all. They both understood what my budget was and what I was looking for. We struck a fair deal and the car was as promised. Like any used car, you never know what problems could come up. However, I believe Performance Volvo did a good job going over the entire vehicle before putting it on their lot. I would highly recommend this dealership for your next vehicle. They were very friendly and their Customer Service was second to none. I truly had a great experience. More

My 2001 Volvo S80 was due for a timing belt as per Volvo's maintenance schedule. I made an appointment with Josh Repppert to have work done and also stated it was due for inspection and had them perfo Volvo's maintenance schedule. I made an appointment with Josh Repppert to have work done and also stated it was due for inspection and had them perform said task. I had noticed before that the brake pedal when taking foot off there was a hissing sound, and was told after performing tests that the vacuum booster needed to be replaced as this is an inspection item. All work was performed along with an oil change. I have always used Performance Volvo for service work since I owned this car and will continue to do so. They always give me a very close estimate as to cost and lead time. I am always given a loner and the car is always clean when I get it back. They are very courteous and always call if there are other problems or to let me know car is ready for pick-up More

Cam and his manager worked well together. I was given a very fair price (was $1000 under current market price). The service department thoroughly went over the car and even performed the mini "recommended very fair price (was $1000 under current market price). The service department thoroughly went over the car and even performed the mini "recommended" repairs. My family and I could not be happier with our experience. More

Summary of Past Experience with Performance Volvo: Summary of Past Experience with Performance Volvo: Sales: Jack Lefkowith - Professional, extremely helpful, an Asset to his Dealership Service D Summary of Past Experience with Performance Volvo: Sales: Jack Lefkowith - Professional, extremely helpful, an Asset to his Dealership Service Department - Josh, Paul - very helpful UNTIL there is a service problem, then full of excuses, unable to find the "problem(s)" with the vehicle that are clear, heard or felt by the owner. 75,000 mile Volvo service - picked up the vehicle, 8 miles from the dealership, RED check engine light comes on - Engine coolant system-STOP ENGINE light comes on. Called Service Department and explained the situation. I was asked if I could come back to the Dealership (in 5 o'clock rush hour traffic) and that the car needed to "Burp" since the recent engine coolant flush, or I could purchase some and add it myself. Luckily, I was close to a convenience store so I bought a gallon and added a 1/4 of it to the engine. After I made it home, light came on again and I added the remainder of the container. After a few days engine acted worse than the original problem I brought it in for. They did come to my place of emploment to pick up the car and deliver a loaner for a second round of service. After Paying $1700.00 for initial service, they diagnosed the problem, stating that what they had repaired "masked" the original problem and it would cost $369.00 more to fix. After stating (not so nicely) that I would not pay that amount and asked for the contact information of the Dealership Owner, they dropped it to the price of the part that needed replaced. When Josh delivered the vehicle to me he reviewed other concerns I had with the car, and either they were hundreds more to fix, or the mechanics "couldn't replicate the problem". Also stated that my rear windshield wiper arm was broken. What I found incredidible is that the wiper blade was replaced (I was charged for it) during the 75,000 mile service, and in just a few days it mysteriously broke. I went to check it after Josh had left, and it fell apart in my hands. I am just so disappointed, I originally thought I had found a great dealership, but not so unless there are no issues that need addressing. Just an FYI Performance Volvo - -Your "Certified" Volvo mechanics are horrendous, incredibly NOT thorough, "can't Replicate" obvious issues even with the aid of computers, and don't go out of their way for anything (to even lubricate an obviously creaking driver's side door). I would not trust them to fix a skateboard. Oh, and by the way, my engine still is not running correctly after all of this, but sadly I do not trust them to even return for "Service". Being exceptional with customers is easy when there are no real issues...and Performance service Department, YOU FAILED. I will submit my survey as such. More

Performance Volvo has always provided great service, and I love that they wash my car every time before returning it. They are upfront about what needs to be done, and call ASAP if they find something they I love that they wash my car every time before returning it. They are upfront about what needs to be done, and call ASAP if they find something they were not expecting. I live in DC, but I still schedule my service appointments with performance Volvo. I have not found a Service Center in DC that matches their professionalism. More

Salesman was honest and professional and very helpful. Salesman was honest and professional and very helpful. Manager was friendly and cooperative and gave a great deal. Extremely happy. Will go here firs Salesman was honest and professional and very helpful. Manager was friendly and cooperative and gave a great deal. Extremely happy. Will go here first next time I need a car. " More