Performance Lexus

In my past experiences, the process of purchasing a car has been everything but enjoyable. Performance Lexus changed this trend. I was contacted by Tony Baxter shortly after submitting an online inquiry has been everything but enjoyable. Performance Lexus changed this trend. I was contacted by Tony Baxter shortly after submitting an online inquiry about a 2008 Infiniti G35. He was very professional on the phone and made me feel respected as a first time customer. The experience only got better during our afternoon appointment. Unlike the typical salesman's tactic, Tony did NOT pressure me into a sale. Instead, he focused solely on providing excellent customer service. He gave me the space I needed to evaluate the car while at the same time being readily available to answer any and all questions. When it came time to do business, the low stress experience continued. In summary, Tony was pleasant to work with. He was very professional throughout the entire process. He even stayed after hours to send me off in my new car. Great work! I also worked with Jason Morgan in Finance. Like Tony, he thoroughly explained the financing process and made sure I knew what I was signing. He also made it a point to converse at a personal level, making the time consuming process more enjoyable. I should also add that he stayed after hours to complete the paperwork. Thanks, Performance Lexus for a stress free experience. Your customer service is exceptional. More

Wonderful experience, very friendly staff and provide all helpful information. The agent, Smitty, is super good, he event made extra steps to make this a delightful purchase. Will definitely recommend to my helpful information. The agent, Smitty, is super good, he event made extra steps to make this a delightful purchase. Will definitely recommend to my friends. More

Fantastic experience working with Robert Marion , Fantastic experience working with Robert Marion , salesman and Jason in finance. Both were extremely professional, honest and sincere. By far the Fantastic experience working with Robert Marion , salesman and Jason in finance. Both were extremely professional, honest and sincere. By far the best experience I have ever had at any dealership in the past. Highly recommend working with both of these outstanding individuals! This is a quality dealership, I can now see why they are so popular and sucessful!!!! More

Coming from the BMW experience, I can personally say that my experience at Lexus was outstanding. From the first moment I walked in the door, I was treated like royalty. Tony Baxter's calm demeanor, and no my experience at Lexus was outstanding. From the first moment I walked in the door, I was treated like royalty. Tony Baxter's calm demeanor, and no pressure attitude played the biggest role in me joining the Lexus family. Tony helped me find the perfect car, with just the right options. I didn't feel oversold, or given a bad deal. Quite the opposite. Tony, Rich, and Ralph worked up a fantastic deal that even beat the monthly lease special! My car was detailed, and delivered with some extra goodies like leather key holders, and an umbrella. Performance even takes that extra step to show you how to use your new car (which is necessary with today's technology). The facilities are also a huge factor why I decided to purchase my vehicle there. They have a movie theater, gym, and a world class waiting room with plush leather chairs. The waiting room also has great snacks and drinks along with free WiFi. If your looking at Audi, BMW, etc., do yourself a favor and give Performance Lexus a chance. You won't be disappointed. See you at the gym!! More

Performance Lexus is a quality dealership. The staff is helpful, not pushy. We were fortunate to have worked with Tony Baxter. He was very informative, insightful and straight forward. Tony worked with ou helpful, not pushy. We were fortunate to have worked with Tony Baxter. He was very informative, insightful and straight forward. Tony worked with our family to choose the right vehicle for us that will enable us to have the safety, comfort and relaibility we depend on for our drives. Pricing was good, the CPO program is a great asset. The staff assisted us in educating us on how to program the many options and functions on the vehicle. This is the second vehicle we have purchased at Performance, our third will be purchased there as well. More

Doug, Ralph and Jason were so very helpful and made the process go smoothly. We will go back to Performance Lexus for all our cars. They are the best. process go smoothly. We will go back to Performance Lexus for all our cars. They are the best. More

Smitty rates a 10. The sales manager gets a 0 for playing pricing games. Did not expect that from Lexus. Frank Hoskins was also very helpful. The people who prepared the car for sale rate a 10. T playing pricing games. Did not expect that from Lexus. Frank Hoskins was also very helpful. The people who prepared the car for sale rate a 10. The RX was very clean, looks like new. Thanks, except the sales manager! More

Tony was excellent to work with. He provided the information I requested in a timely manner and then provided the same level of excellence when it came time to fulfilling the sale. I look forward t information I requested in a timely manner and then provided the same level of excellence when it came time to fulfilling the sale. I look forward to being able to do future business with him. More

I have always previously purchased my new and sometime fun used Lexus vehicles from my local Columbus dealer (8 in the last 4 years to be exact) I have to say from start to finish Dan and the others who h fun used Lexus vehicles from my local Columbus dealer (8 in the last 4 years to be exact) I have to say from start to finish Dan and the others who helped me at Performance are in a league of their own. I originally started to trade back last fall, but decided I wasn't just ready. In January when I contacted Dan I honestly imagined he would ignore my calls. I was completely wrong. He text me a week after my first inquiry to let me know that a new Lexus that he thought I would love had just arrived. He sent me photos and within a few hours I had a deal. It was almost two weeks later that I went to pick up my new car and it was just as he described. The salesman and finance advisor who assisted me were both very efficient which was a plus. I will definitely use Performance again and I have many many former clients and friends who drive Lexus that are well aware of my experience. One last thought......maybe I'll get to meet the man behind my deal one day. I still have yet to meet Daniel K. Until then thanks for making my deal and experience a great one! More

Doug Greenup was a pleasure to work with and very accommodating with our schedule. He was knowledgable about the vehicle we purchased and went above and beyond to answer all of our questions and mak accommodating with our schedule. He was knowledgable about the vehicle we purchased and went above and beyond to answer all of our questions and make our whole experience easy and stress free. We would not have purchased a vehicle in Mason, being from the Dayton area, if not for the great customer service we experienced. More