Performance Lexus

RX 350 Our experience purchasing a new 2015 RX 350 from Doug Greenup can be summed up simply; a sales professional with complete product knowledge. In additi Our experience purchasing a new 2015 RX 350 from Doug Greenup can be summed up simply; a sales professional with complete product knowledge. In addition, Ralph Sells and Jeff Butler made the financial process simple and interesting. With the technology included in new cars, Performance's concept of a "Delivery Specialist" (Jonathan Gatman) completed the process, albeit we intend to return for further "training". I would also add we were a repeat customer having purchased a used RX 350 a number of years ago, our subsequent experience with the service department first class. The RX is a great vehicle supported by a professional staff. More

2015 NX200t F-Sport Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We really appreciated his professionalism and knowledge of the Lexus lineup. My wife selected a very specific color and option package equipped NX200t F-Sport that wasn't available prior to our lease ending. Much to our surprise Doug was able to put us in a loaner vehicle until our F-Sport arrived. What was impressive about the "loaner" was the fact that it was a brand new RX-350! Negotiating the sales price was stress free and we were pleased that this was straightforward as well. The delivery process was excellent too, we met with Jeff Butler in the finance and insurance department and Jonathan Gutman, the technology specialist, paired our phones and gave us a thorough explanation of the features and settings. In summary, I was impressed with the consistency and professionalism of everyone we dealt with at Performance Lexus, our thanks to Doug, Jeff and Jonathan for making this an excellent purchasing experience. More

Why can't all car dealers work like this?? I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to me within 15 minutes and we were able to begin the negotiating process. Prior to contacting Performance Lexus, I visited other Lexus dealers thinking I would get my best deal face to face but I was wrong. I live in Northern KY and had to drive 50 minutes to finalize the contract but it was worth the drive. I will be picking up my car next week and I expect delivery will go just as well. Thanks Tony for all your help. More

No hassle car buying service. My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't th My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't there for a Lexus. However, Tony made sure to take care of us. We drove the car we wanted to and although we liked it, it was the first car we drove so we wanted to make sure. He didn't pressure us to stay and buy it but said to let him know if we decide to come back. After going to multiple dealers, we knew we wanted to buy from Lexus. We started the process late in the day. It was almost closing time when we started negotiations but no one, including Tony and Jeff, the finance manager, tried to rush us or make us feel bad. We were final done with everything almost 3 hours after closing time. My husband and I felt horrible but they said it was perfectly OK. I would definitely recommend buying from Performance Lexus and Tony! More

Great service! First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and co First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and courteous. There was no pressure and Tony followed up with calls and allowed me to test drive in a very bad weather. Jason is very efficient and explains terms very clearly. Transaction process was very easy. The first impression of Performance Lexus was good because of Tony and Jason! I wish the future experience will prove to be positive as well. More

GS 350 2013 Negotiated via email and Rob was awesome. Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this d Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this dealer. More

Positive Experience I had a very positive experience buying a vehicle from Performance Lexus and Tony Baxter. Tony, like the rest of the employees we encountered, is extr I had a very positive experience buying a vehicle from Performance Lexus and Tony Baxter. Tony, like the rest of the employees we encountered, is extremely friendly and helpful. I would recommend Tony to anyone buying a vehicle. More

Great Experience I live north of Dayton and I contacted several dealerships in Dayton area also Cincinnati area. Tony Baxter was courteous and returned my calls prompt I live north of Dayton and I contacted several dealerships in Dayton area also Cincinnati area. Tony Baxter was courteous and returned my calls promptly while other dealers (lexus of Dayton) gave me the run around. I drove an hour and a half that evening to pick up my new car and he had it ready to go, and all my paperwork was ready to be signed. It was a quick and easy process and I thank him for that. This is a great dealership with great employees that treat you with respect and kindness. Totally made it worth the trip to get this car. I would recommend this dealership to anyone looking for a new or used vehicle. More

First time Lexus buyer, GREAT experience! From the first call on my cell phone, I was impressed with Tony Baxter & Lexus! He made the whole process very streamlined for my husband and me. I wa From the first call on my cell phone, I was impressed with Tony Baxter & Lexus! He made the whole process very streamlined for my husband and me. I was able to go get a Lexus in the morning, and bring it back home to test drive and have my husband test drive (we were juggling two little kids and couldn't both get there at the same time until later in the day!). I appreciated Tony's willingness to work with our schedule--as well as his straightforwardness and sense of humor. That kind of stuff matters when you're making such a big decision! When we came back to the dealership in the afternoon, Tony led us seamlessly through the process. Never once did I feel "sold" or pressured. Everyone at the dealership was great to work with--obviously Tony, but also Jeff Butler (who did our financing paperwork), and Jonathan Gutman in technology (who helped me get my phone set up with Bluetooth and all of the other tech stuff). We were treated with such respect and care. It was a GREAT experience. I would recommend to anyone. More

First Time Buyer I would highly recommend Performance Lexus and Tony Baxter! Mr. Baxter made my first buying experience worth it! My parents have been loyal customers I would highly recommend Performance Lexus and Tony Baxter! Mr. Baxter made my first buying experience worth it! My parents have been loyal customers for many years now and it was a blessing that Tony was my salesman. Tony is very professional and gave me a very smooth transaction as a first time buyer! More