Performance Lexus

Is chivalry dead when buying a car? I have found the answer to be “YES”! chivalry or concern is what you will NOT find at this dealership! When buying a car, new or used, the resear I have found the answer to be “YES”! chivalry or concern is what you will NOT find at this dealership! When buying a car, new or used, the research is on you! Car salespersons are only there to sell you a car and not educate you. I, personally worked in sales and if you have a quota to meet and is not met you will be fired! I will not go into lengthy detail of my experience of this purchase but will mention that 6 hours of my life, that day, was encountered. 6 hours is way too long to be dealing with a major purchase with no support. The employee’s were understaffed and I was stuck with a sales rep dealing with multiple people. In making a substantial purchase I would have felt more comfortable with a one on one basis instead of waiting in line, after reaching certain parts of the purchase and waiting for the next step. While waiting for this purchase, I had nothing to eat. I was not the only one. I overheard another costumer complaining about the same thing. 6 hours is a long time to have not eaten. Yes, there was popcorn and pop available for free but sugar issues is a problem with me and I’m not alone. I suggested, as well as another customer, that the dealership should comp a dinner for the long wait. when that question was presented……it was was an Absolute No! The Employee’s also mentioned that they too had not eaten since breakfast. I don’t know if that is how business operate today but it’s not what I remember. Also, reaching out to someone above on the corporate chain or even in the immediate facility is no help. I suggest you, before buying, research the reputation of the dealership first! THIS DEALERSHIP IS NOT RECOMMENDED!!!!!!!! More

All I can say is, in my opinion, Rick Hubble is one of the best sales consultant in the business. He's professional, attentive, easy to talk to, and most importantly, delivers service above and beyond. I' the best sales consultant in the business. He's professional, attentive, easy to talk to, and most importantly, delivers service above and beyond. I'm definitely glad we crossed paths during this experience. Rick walked me through various options and helped me decide on the perfect vehicle for me. He was patient through the process and allowed me time to make a decision. Once I decided, he was available and expedited the process: which was much appreciated. Also, special shout out to a great team: Robb Kelly, Lacey Ireton, and Geoffrey Bobst...really great people. Thank you all who were a part of this experience!! More

My experience with Mr. Hubble was top tier he was very knowledgeable and helpful with my helping me make my decision. Also the staff was great everyone I crossed paths with Hubble was top tier he was very knowledgeable and helpful with my helping me make my decision. Also the staff was great everyone I crossed paths with was helpful. More

My wife and I drove over from WV to look at a Lexus NX. Doug Greenup was our consultant, Jeff Butler our financing coordinator and Geoffrey Bobst the delivery specialist. We honestly can say we have never Doug Greenup was our consultant, Jeff Butler our financing coordinator and Geoffrey Bobst the delivery specialist. We honestly can say we have never been treated better at a dealership. These folks are friendly, knowledgeable and go the extra mile to ensure you leave Performance Lexus with a great car and a smile on your face. Thank you. Dennie and Debbie Withrow More

I had a excellent experience with Rick Hubble at Performance Lexus. Everyone I encountered was very helpful and took the time to answer questions. Again, an excellent experience from beginning to en Performance Lexus. Everyone I encountered was very helpful and took the time to answer questions. Again, an excellent experience from beginning to end. More

It was an incredible experience made possible by the incredible people that work there. Rick made myself and my girlfriend feel so appreciated and welcomed throughout the entire process. He was there to incredible people that work there. Rick made myself and my girlfriend feel so appreciated and welcomed throughout the entire process. He was there to answer our questions and show us the ins and outs of the entire vehicle. All car dealerships should strive to have someone like him on their team! More

Purchased a new NX. Very good experience. Friendly and efficient. Zack, our salesperson, was great. Explained everything clearly. All involved with the sale were very pr Very good experience. Friendly and efficient. Zack, our salesperson, was great. Explained everything clearly. All involved with the sale were very professional. More

Rick was able to deliver the best experience that I’ve had in purchasing a vehicle. He is very friendly and has an ear for the customer. After I told him what I was looking for he delivered on it and was had in purchasing a vehicle. He is very friendly and has an ear for the customer. After I told him what I was looking for he delivered on it and was able to show me the dream car that I was in the market for. Thank you Rick and Performance Lexus for such a great experience! I love my new Lexus! It has all the features I was looking for. More

The dealership was very clean and organized. Mr. Hubble greeted us with a warm and friendly smile and handshake. The entire time we were at Performance, we were treated like family and we wil Mr. Hubble greeted us with a warm and friendly smile and handshake. The entire time we were at Performance, we were treated like family and we will definitely recommend Performance to our friends and family. Thank you for a lovely experience in purchasing a car. (No pressure tactics) More

Everyone was very professional and kind. This was the first time that we had been to the dealership, and it was very impressive. This was the first time that we had been to the dealership, and it was very impressive. More