Performance Lexus

A gem at Performance Lexus This is our second Lexus from Performance Lexus and a fourth we’ve owned; we had the opportunity to work with many dealers, but Performance trumps man This is our second Lexus from Performance Lexus and a fourth we’ve owned; we had the opportunity to work with many dealers, but Performance trumps many of them. This go around we worked with Doug Greenup at Performance Lexus to re-new our lease and replace RX350 with a new NX F-Sport. We were very pleased with Doug and the whole team at Performance Lexus. Doug was always available to us over the phone and in person. He is professional, yet knows how to have a little fun; he never pressured us into a purchase and was straightforward and easy to deal with. It’s been over a week, yet Doug still takes his time to follow up with us and check how the vehicles is and if we have any questions, and how we like the car in general. This is definitely not necessary, but shows that he is there to build a long lasting relationship, which we truly appreciate. Another great quality we have noticed – if Doug didn’t have an answer for us, he wouldn’t make one up, but rather research it and provide us with accurate information. To Performance management – you guys do have a very talented sales person on your team who makes a stressful process a lot less stressful. This review wouldn’t be complete, if we didn’t give the credit to Rich Cook and Jason Morgan in finance department – gents, thank you for taking the time to explain everything and your patience during the process. All in all, we had a very positive experience and would strongly recommend Doug Greenup at Performance Lexus for your next Lexus purchase. Will see you all during our next purchase. More

3rd RX Doug Greenup was very helpful with our questions regarding which models we needed and working out other details we needed to resolve. It is our 3rd R Doug Greenup was very helpful with our questions regarding which models we needed and working out other details we needed to resolve. It is our 3rd RX and was very happy with our process this time. Jeff Butler also made the paperwork very easy and quick. More

Above and beyond.. I started out looking in one direction but Tony Baxter (my salesperson) listened to my needs and wants and offered his experience and guidance. I end I started out looking in one direction but Tony Baxter (my salesperson) listened to my needs and wants and offered his experience and guidance. I ended up going in a slightly different direction. I could not have made a better decision for my family or myself. I would go back to Tony and the Performance family without a doubt. More

Purchasing a used car I was purchasing a used car and live out of state from Lexus Performance. Maria, my salesperson, could not have been more helpful. She was honest an I was purchasing a used car and live out of state from Lexus Performance. Maria, my salesperson, could not have been more helpful. She was honest and hard-working. She went to bat for me and helped me immensely. The dealership did everything in their power to work with me to my total satisfaction. I would never hesitate to buy a car from Performance Lexus. More

RX 350 Our experience purchasing a new 2015 RX 350 from Doug Greenup can be summed up simply; a sales professional with complete product knowledge. In additi Our experience purchasing a new 2015 RX 350 from Doug Greenup can be summed up simply; a sales professional with complete product knowledge. In addition, Ralph Sells and Jeff Butler made the financial process simple and interesting. With the technology included in new cars, Performance's concept of a "Delivery Specialist" (Jonathan Gatman) completed the process, albeit we intend to return for further "training". I would also add we were a repeat customer having purchased a used RX 350 a number of years ago, our subsequent experience with the service department first class. The RX is a great vehicle supported by a professional staff. More

2015 NX200t F-Sport Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We Our neighbor recommended seeing Doug Greenup at Performance Lexus as we were looking to replace our Buick Enclave lease that was coming to an end. We really appreciated his professionalism and knowledge of the Lexus lineup. My wife selected a very specific color and option package equipped NX200t F-Sport that wasn't available prior to our lease ending. Much to our surprise Doug was able to put us in a loaner vehicle until our F-Sport arrived. What was impressive about the "loaner" was the fact that it was a brand new RX-350! Negotiating the sales price was stress free and we were pleased that this was straightforward as well. The delivery process was excellent too, we met with Jeff Butler in the finance and insurance department and Jonathan Gutman, the technology specialist, paired our phones and gave us a thorough explanation of the features and settings. In summary, I was impressed with the consistency and professionalism of everyone we dealt with at Performance Lexus, our thanks to Doug, Jeff and Jonathan for making this an excellent purchasing experience. More

Why can't all car dealers work like this?? I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to I contacted Tony via the internet and he was helpful and courteous from the very beginning. I told him what I was looking for and he got back to me within 15 minutes and we were able to begin the negotiating process. Prior to contacting Performance Lexus, I visited other Lexus dealers thinking I would get my best deal face to face but I was wrong. I live in Northern KY and had to drive 50 minutes to finalize the contract but it was worth the drive. I will be picking up my car next week and I expect delivery will go just as well. Thanks Tony for all your help. More

No hassle car buying service. My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't th My husband and I went here to look at a Used (non-lexus) car that we saw online. When we pulled up, we felt slightly out-of-place since we weren't there for a Lexus. However, Tony made sure to take care of us. We drove the car we wanted to and although we liked it, it was the first car we drove so we wanted to make sure. He didn't pressure us to stay and buy it but said to let him know if we decide to come back. After going to multiple dealers, we knew we wanted to buy from Lexus. We started the process late in the day. It was almost closing time when we started negotiations but no one, including Tony and Jeff, the finance manager, tried to rush us or make us feel bad. We were final done with everything almost 3 hours after closing time. My husband and I felt horrible but they said it was perfectly OK. I would definitely recommend buying from Performance Lexus and Tony! More

Great service! First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and co First I was a little nervous about online purchase from a dealership. Tony from Performance Lexus helped me made the move. He was knowledgeable and courteous. There was no pressure and Tony followed up with calls and allowed me to test drive in a very bad weather. Jason is very efficient and explains terms very clearly. Transaction process was very easy. The first impression of Performance Lexus was good because of Tony and Jason! I wish the future experience will prove to be positive as well. More

GS 350 2013 Negotiated via email and Rob was awesome. Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this d Rob was very responsiive, open, honest and professional. Closing was easy and quick. This was a very easy experience. I would highly recommend this dealer. More