Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Performance Lexus
Cincinnati, OH
1,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,007 reviews
October 15, 2015
New Lexus RX350 My wife and I had a very positive experience buying our new Lexus. Our salesman Jeff Smith was very personable and informed. Jeff found us our dream My wife and I had a very positive experience buying our new Lexus. Our salesman Jeff Smith was very personable and informed. Jeff found us our dream vehicle and helped us through the whole process. Jason Morgan was also very friendly and informative. More
by Mbleill
Employees Worked With
Jason Morgan, Jeff Smith
October 12, 2015
Our experience was wnderful. Tony Baxter was friendly, knowledgeable, and Professional. We would recommend friends and family to go see Tony if they are looking for a car. He gave Tony Baxter was friendly, knowledgeable, and Professional. We would recommend friends and family to go see Tony if they are looking for a car. He gave us great advice and we felt quite comfortable with him. More
by Lexus Happy
Employees Worked With
Jason Morgan, Tony Baxter
October 09, 2015
IS 350 F I can't imagine a better experience from the sales staff, sales manager and the General Manager. Thanks again, its the 4th car purchased here and alw I can't imagine a better experience from the sales staff, sales manager and the General Manager. Thanks again, its the 4th car purchased here and always a treated incredibly. Only one word, PERFECT! More
by ub1969
Employees Worked With
Dan Kommeth, Ralph Sells, Robb Kelly
September 23, 2015
Excellent service at Performance Lexus I received exemplary service. When I arrived, I was greeted immediately and politely. The work was done very well. Phyllis Hackman was particularly re I received exemplary service. When I arrived, I was greeted immediately and politely. The work was done very well. Phyllis Hackman was particularly remarkable. She was extremely attentive and focussed on providing the service I needed and answering all of my questions. I did not feel like "just another customer". She advised what would be done, what to expect and that is exactly what happened. No unpleasant surprises. Very impressive! Thank you to the Lexus service team! More
by Dawn
Employees Worked With
Phyllis Hackman
September 21, 2015
Excellent Customer Service by Jeff Smith This review is to specifically address outstanding customer service by Jeff Smith. Jeff was extremely professional in his manner. He was observant, This review is to specifically address outstanding customer service by Jeff Smith. Jeff was extremely professional in his manner. He was observant, and always available but not to the point of being pushy or annoying. Jeff answered all questions quickly which shows he has excellent knowldge of the products he sells. His calm and trustworthy demeanor made purchasing a new car an experience without stress. Fantastic job Jeff! We appreciate your committment to great customer service! More
by V. Norman
Employees Worked With
Jeff Smith
September 19, 2015
First customer of a beautiful RED 2016 Lexus ES 300 Hybrid I am so blessed and thankful for Amanda introducing me to Chris Patterson, my salesman! And I am also thankful for Jason Morgan in Finance! And we we I am so blessed and thankful for Amanda introducing me to Chris Patterson, my salesman! And I am also thankful for Jason Morgan in Finance! And we were so blessed to meet Carmine who talked to Mom in Italian in her native language and was from her hometown in Italy!!!! I am so grateful and I thank God and my Savior the Lord Jesus Christ for leading me to Lexus of Cincinnati again after 11 years when I bought my first Lexus. I am a loyal Lexus customer because you all are like family and just the sweetest people! And you all really care and are so different from other car dealers. And thank you for buying my other car which was practically in mint condition. Thank you so much for doing business with me. You all are getting Italian Christmas cookies... before Christmas!!!! Oh, and thank you for my very first beautiful RED Lexus ES 300 Hybrid, after owning the RX and GX over a period of 11 years. More
by PrettyFawn
Employees Worked With
Chris Patterson, Carmine, Jason Morgan
September 17, 2015
Top of there game As always another great experience at Performance. They always take great care of my ES 350. It has 118,000 miles on it RUNS GREAT Thanks John As always another great experience at Performance. They always take great care of my ES 350. It has 118,000 miles on it RUNS GREAT Thanks John More
by John
Employees Worked With
Maria Schrudder
September 13, 2015
Great Car Buying Experience Tony Baxter is the guy!!! If you want an experience to bring you back, you MUST see Tony Baxter. Outstanding customer service and extremely knowledg Tony Baxter is the guy!!! If you want an experience to bring you back, you MUST see Tony Baxter. Outstanding customer service and extremely knowledgable!!! Thank You More
by Car Time
Employees Worked With
Ralph Sells, Jason Morgan, Tony Baxter
August 31, 2015
TONY BAXTER We smile, just remembering our recent purchase experience through Tony Baxter! Outstanding professional, well informed, respectful, honorable, and enj We smile, just remembering our recent purchase experience through Tony Baxter! Outstanding professional, well informed, respectful, honorable, and enjoyable interactions with him. Love our car! More
by mrsritamz
Employees Worked With
Ralph Sells, Jason Morgan, Tony Baxter
August 29, 2015
Exceptional customer service Great customer service. Everyone was very patient and helpful. All of our questions were answered. Everyone took the time to explain the process in Great customer service. Everyone was very patient and helpful. All of our questions were answered. Everyone took the time to explain the process in detail.(especially Jeff Smith)) More
by akh
Employees Worked With
Ryan Frankenburg, Rich Cook, Jeff Butler, Jeff Smith, Amanda Seitz
