Performance Lexus

The Definition of Lexus Customer Experience! My family was in the market for hybrid crossover since 2014. I originally contacted Doug Greenup at Performance Lexus after working with him many year My family was in the market for hybrid crossover since 2014. I originally contacted Doug Greenup at Performance Lexus after working with him many years ago. Fast forward to 2016 and we became really interested in the 2016 Lexus RX 450h. I worked with several other dealerships and found the best experience at Performance Lexus of Cincinnati. Not only was Doug Greenup extremely helpful throughout the ordering processes, he made sure everything was done my way, not the usual way. I ordered a custom ordered RX hybrid and got a great price as well. I was given useful updates by e-mail and he responded to all my requests in an acceptable amount of time. I even asked that the car not be washed or waxed and he made sure no one but me touched the car. Once at the dealership, it was nice chatting with everyone that helped us. Shout out to Ralph Sells, Jonathan Gutman, and Jason Morgan! The buying experience was so good; I’m looking forward the servicing my car there as well. More

Wonderful experience with Tony!!! Tony Baxter have us one of the best car buying experiences we've ever had (and we've owned over 10 vehicles). He listened to our desires and needs an Tony Baxter have us one of the best car buying experiences we've ever had (and we've owned over 10 vehicles). He listened to our desires and needs and delivered a car that met them all. More

Five Stars Jeff Smith our Sales Consultant was outstanding. He explained all the choices we had as far as finance and listened to what was important to us in ou Jeff Smith our Sales Consultant was outstanding. He explained all the choices we had as far as finance and listened to what was important to us in our car choice. More

Professional humans who where kind and caring! I'm a honest Christian person looking to deal with people who are not going to lie/cheat me, they were very up front AWESOME! I'm a honest Christian person looking to deal with people who are not going to lie/cheat me, they were very up front AWESOME! More

Helpful, Genuine and Thorough I purchased a new Lexus RC from Performance Lexus and the experience was excellent. I had heard negative reviews of the dealership previously but ther I purchased a new Lexus RC from Performance Lexus and the experience was excellent. I had heard negative reviews of the dealership previously but there was no arrogance at all. The salesman was genuine and willing to work with me and seemed to genuinely care about what I needed and worked with me. Highly recommend. More

Best car buying experience ever! This was by far THE BEST CAR BUYING EXPERIENCE EVER! In the past, having teeth pulled was more fun! The staff were all very nice and professional. J This was by far THE BEST CAR BUYING EXPERIENCE EVER! In the past, having teeth pulled was more fun! The staff were all very nice and professional. John Milazzo, our salesperson, was awesome! He took to the time to search the U.S. for the exact car we wanted. We ended up having to order one - a 3 month process. John kept us informed on this progress of our car. We are very happy with our purchase. Performance Lexus rocks!!!! More

Friendly staff and great service Jeff Smith helped me find a nice reliable car within my price range. I am a college student with not too much credit but we were able to work out a gr Jeff Smith helped me find a nice reliable car within my price range. I am a college student with not too much credit but we were able to work out a great deal on my 2011 Hyundai Elantra without me needing a cosigner. He was very accommodating and friendly. More

Best Car Buying Experience EVER! This was the best car buying experience I have ever had. Tony Baxter was so friendly and took the time to get to know me, talk with me and put me at This was the best car buying experience I have ever had. Tony Baxter was so friendly and took the time to get to know me, talk with me and put me at ease. I love my new car, and even though I live in Dayton, I'll likely have my car serviced at this dealership.....it will be worth the drive! Thank you to the entire team for making me feel comfortable with my decision. More

20 year old first car experience My son and I shopped and bought a used car ~$12,000 for his college Co-op job , but were treated as were were buying a new Lexus. Best experience I My son and I shopped and bought a used car ~$12,000 for his college Co-op job , but were treated as were were buying a new Lexus. Best experience I have ever had at any dealership! I am very impressed by the entire staff in how they treated my son. Thank you Performance Lexus for a wonderful experience. More