Performance Lexus
Cincinnati, OH
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Purchse of used 2006 RX 30 I was impressed with the professionalism and courtesy of the sales people to include John Huling, Tony Baxter, and Jeff Butler. We wished to pay cas I was impressed with the professionalism and courtesy of the sales people to include John Huling, Tony Baxter, and Jeff Butler. We wished to pay cash and the staff did their best to work with us to finalize the purchase without any pressure. The used car department worked with me on a couple of items that needed attention and they did not hesitate to cover the expense of the repair. With-in two days I experienced the excellent sales staff and the service department; namely Tim Johnston. The catalytic converter needed to be replaced and the used sales staff covered the expense. At this writing, Oct 18, 2017 I am driving a loaner car (2017 Lexus RX 350) until repairs are completed; I appreciate all their professionalism and efforts to make it right. More
After the Sale Within less than 5 days of taking delivery of my 2006 RX 330, the check engine light came on. The car was repaired at no expense to me and is current Within less than 5 days of taking delivery of my 2006 RX 330, the check engine light came on. The car was repaired at no expense to me and is currently performing very well. The used car department covered the cost of the repair and provided me with a courtesy car (new 2017 RX 350). I appreciate the professionalism and their commitment to take care of the customer shown by the used car manager and the service department. More
Outstanding Experience The salesman and the dealership provide OUTSTANDING service....love my new Lexus! I totally enjoyed the experience. From the time I walked onto the The salesman and the dealership provide OUTSTANDING service....love my new Lexus! I totally enjoyed the experience. From the time I walked onto the lot, I was treated like a VIP. My salesman was quite knowledgeable and answered all of my questions easily. I received a fair trade in for my past car and worked out a wonderful deal on a beautiful 2016 NX Lexus. I will recommend this dealership to all my friends. More
Roderick Hubble and Performance Lexus staff--Best Around! I have never been treated better or more professionally by a salesperson than at Performance Lexus with Rick Hubble. He was so knowledgeable, very I have never been treated better or more professionally by a salesperson than at Performance Lexus with Rick Hubble. He was so knowledgeable, very friendly, NOT pushy, down-to-earth, and really listened to how I wanted to go about getting my first Lexus. I have already recommeneded him and the dealership to friends and family. I will definitely be a returning customer! More
Fantastic Dealership! We have recently been on the lookout for a Lexus hybrid a CT200h to be exact. We searched Autotrader and other sites to find one and came across one a We have recently been on the lookout for a Lexus hybrid a CT200h to be exact. We searched Autotrader and other sites to find one and came across one at Performance Lexus. Upon recommendations from others we traveled north to check it out. We were greeted by the smiling receptionists at the entrance to a beautiful dealership - hands down nicest I have ever entered. We then meet with the sales manager and he set us up with Ben Halpin. He graciously offered the lounge area for my children to watch Sunday football while my wife and I looked at the car. From the beginning, he was never “salesy” he always answered our questions honestly and with a smile. He was curious about our situation and tried his best to accommodate our schedule throughout. Ben was the friendliest salesman I have worked with to date and I have been through many car purchases with my wife over the past 10 years. I had some pretty sour car buying experiences in the past, however, I was pleasantly surprised this was not the same in any way. I ended up buying the certified CT200h for my wife because in the end they did not stop until we had the deal we wanted. I know they are in the car sales business but they went above and beyond to meet our needs. My wife and I without any hesitation would buy a car again from Performance Lexus. I look forward to utilizing the amenities the dealership offers. I would recommend them to others not only for car buying experience but also the service. If the car buying experience is this good I am confident the service department is top notch. I will return to Performance when the time comes to buy another Lexus. They showed me what car buying should be like. More
Amazing Experience Just purchased the car of my dreams, a used SC 430 with under 37k miles, in exceptional condition. The car was everything the ad said it was, my sales Just purchased the car of my dreams, a used SC 430 with under 37k miles, in exceptional condition. The car was everything the ad said it was, my salesman, Jon Huling, was helpful and respectful, and a heck of a nice guy. After spending 4 months shopping online for an SC 430 in every major US city, I found the price I got this car for to be more than fair; a great deal. Thanks to Ralph Sells, sales manager, for getting involved, and the nice guy who gave me the scale model of my SC off of his his own office shelves, because he just perceived I was "the kind of guy that would appreciate it". I mean, who does that? I'm a car guy. I am grinning alot. I will return to this dealer. More
Best experience ever I went to the dealership unsure if I really wanted a Lexus. This was the best car buying experience I have ever had. All the employees were very helpf I went to the dealership unsure if I really wanted a Lexus. This was the best car buying experience I have ever had. All the employees were very helpful and very friendly. The deal was smooth. Performance has a customer for life. I will be telling all my friends and family about this experience. More
1 satisfied customer From the time I got out my car I was approached by Rick with a warm friendly and professional greeting. He was very knowledgeable and made me his numb From the time I got out my car I was approached by Rick with a warm friendly and professional greeting. He was very knowledgeable and made me his number 1 priority the time I was there. He made sure I walked out with a car I love. I would definitely recommend him to everyone. More
Satisfied customer Our visit was fantastic. Everyone that passed by the desk spoke or acknowledged us. Tony made everything very simple and efficient.. Want to thank all Our visit was fantastic. Everyone that passed by the desk spoke or acknowledged us. Tony made everything very simple and efficient.. Want to thank all employees. AND, I FOUND A EONDERFUL DEAL ON MY MATADOR RED LEXUS ES 350. Thanks bunches. Sandra Chandler More
Tony made the experience GREAT! Tony did a awesome job making me feel comfortable through the buying experience. Was kind and went the extra mile helping me out. I was from out of to Tony did a awesome job making me feel comfortable through the buying experience. Was kind and went the extra mile helping me out. I was from out of town and did not have a whole lot of time but Tony and the whole team was OUTSTANDING. More