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Performance Lexus
Cincinnati, OH
1,023 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 09, 2018
First sales experience Tony Baxter was a "joy" to do business with. He was extremely knowledgeable, professional and friendly At all times he cared about our car needs and Tony Baxter was a "joy" to do business with. He was extremely knowledgeable, professional and friendly At all times he cared about our car needs and wants FIRST. He made the buying process very easy and enjoyable. We purchased our LS 500 from Performance Lexus because of our experience with Tony and Geoffey Bobst Don and Linda Kitzmiller More
by Don and Linda
Employees Worked With
Tony Baxter, Geoffrey Bobst
April 05, 2018
What an enjoyable experience When dealing with many sales personnel it feels to me like getting a root canal. This was definitely not the case in our dealing with Rick. He enjoy When dealing with many sales personnel it feels to me like getting a root canal. This was definitely not the case in our dealing with Rick. He enjoys his work, is proud of the products he sells and shows great care for his customers. It was an enjoyable experience working with Rick. More
by Gerald S Anderson
Employees Worked With
Roderick Hubble
April 02, 2018
Excellent service from beginning to end The entire Performance Lexus Team was excellent. Rick was one of the best sales associates we have ever dealt with when purchasing vehicles. Rich the The entire Performance Lexus Team was excellent. Rick was one of the best sales associates we have ever dealt with when purchasing vehicles. Rich the sales manager and Jason the finance manager completed the three person team that stayed late to ensure we were completely satisfied with not just the sale but the service. I would highly recommend both friends and colleagues to pay Performance Lexus and specifically Rick for an outstanding purchasing experience. More
by Sylvester
Employees Worked With
Jason Morgan, Roderick Hubble
March 31, 2018
Fantastic customer service I can not say enough about the excellent customer service I received from Rick Hubble. My husband and I started the search for a new vehicle about a y I can not say enough about the excellent customer service I received from Rick Hubble. My husband and I started the search for a new vehicle about a year ago. I have driven every luxury SUV on the market, but I kept returning to the RX. We visited this dealership about 4 months ago and met Rick, we chose not to purchase a vehicle then. When the sales manager contacted us for a follow up, we expressed how happy we were with our experience and when we were ready to purchase a vehicle we would definitely purchase our new vehicle from Rick. Well, we have a new RX and couldn’t be happier with our customer service! Thank you again Rick! More
by Queen bee
Employees Worked With
Roderick Hubble
March 30, 2018
Thanks Tony for your help! Good job to Tony for helping me decide between a GS and GS 350 fsport. Tony pointed out some things on both cars which was extremely helpful for me in Good job to Tony for helping me decide between a GS and GS 350 fsport. Tony pointed out some things on both cars which was extremely helpful for me in making my decision between the two. Thanks again! More
by Min
Employees Worked With
Tony Baxter
March 25, 2018
Great experience! I am grateful for my inner voice that directed me to Performance Lexus on this particular day, and Tony Baxter in particular who helped me make what I am grateful for my inner voice that directed me to Performance Lexus on this particular day, and Tony Baxter in particular who helped me make what seemed an impossible and overwhelming task so seamless! The rapport was so spontaneous and I was able to relax and actually enjoy myself while trusting that Tony had my best interest at heart and was willing to go to bat for me so I could have everything I really wanted! And then to have him personally deliver my car to me a few days later after a few final tweaks, wow! I'm a happy customer for sure! More
by MEAdams
Employees Worked With
Tony Baxter
March 17, 2018
Knowledgeable & Friendly Rick met us at the front door...he was knowledgeable and friendly from the start. Everyone at the dealership appreciated our business. Thank you so Rick met us at the front door...he was knowledgeable and friendly from the start. Everyone at the dealership appreciated our business. Thank you so much. I love my new car! More
by Sport
Employees Worked With
Roderick Hubble
March 13, 2018
Excellent Experience Thank you Performance Lexus! Special thank you to Jeff Kaplan & Jeff Butler for your expertise, professionalism and making my experience of purchasing Thank you Performance Lexus! Special thank you to Jeff Kaplan & Jeff Butler for your expertise, professionalism and making my experience of purchasing my new Lexus so much fun! More
by Julie23
Employees Worked With
Jeff Butler, Jeff Kaplan
March 10, 2018
Friday fun at Performance Lexus Rick Hubble made buying my new Lexus a very enjoyable experience. The dealership was easy to work with and made sure the buying experience was easy an Rick Hubble made buying my new Lexus a very enjoyable experience. The dealership was easy to work with and made sure the buying experience was easy and worry free. Rick was great! More
by DW055
Employees Worked With
Jason Morgan, Roderick Hubble
March 09, 2018
Shady business in the finance department The documents I was shown on paper in which required an electronic signature (the computer faces the dealer so unable to see what’s on the screen) wer The documents I was shown on paper in which required an electronic signature (the computer faces the dealer so unable to see what’s on the screen) were NOT the same as the “copy” of the documents handed to me in a folder, in which included a “bank fee” that was not mentioned, even though I asked several times and scouted the documents with a fine tooth comb for hidden fees. I called to inquire and was told the fees were charged from the bank afterwards. This is untrue as the fee is clearly on my “copy”. The paper copy I was shown had a higher amount than my loan. Before I had a chance to question, the rep drew a line through the amount and hand wrote the correct loan amount. I figured the fee on my “copy” was an error being that the rep manually corrected the paper copy. No big deal. I called to resolve and the rep DENIED changing the amount and stated we both received the same exact copy!. Big red flag! Not to mention, I paid a lump sum of cash which was counted several times by the finance rep. I was givin a receipt. 3 days later I receive a call from the finance rep that my down payment was $100 short. I found this extremely odd but paid the $100 anyway. I called and spoke to a senior rep regarding both inquiries. I was given no explanation and asked “do you think we are pocketing your money?” i don’t know what’s going on with their finance department, but things just don’t add up. The sales rep, Maria, however, as well as the dishonest finance rep, were very friendly and professional. I had a pleasant experience minus the shady, dishonest finance portion. More
by Monica123
Employees Worked With
Dan Kommeth, Maria Schrudder, Jeff Butler
