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Performance Lexus
Cincinnati, OH
1,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,008 reviews
March 25, 2018
Great experience! I am grateful for my inner voice that directed me to Performance Lexus on this particular day, and Tony Baxter in particular who helped me make what I am grateful for my inner voice that directed me to Performance Lexus on this particular day, and Tony Baxter in particular who helped me make what seemed an impossible and overwhelming task so seamless! The rapport was so spontaneous and I was able to relax and actually enjoy myself while trusting that Tony had my best interest at heart and was willing to go to bat for me so I could have everything I really wanted! And then to have him personally deliver my car to me a few days later after a few final tweaks, wow! I'm a happy customer for sure! More
by MEAdams
Employees Worked With
Tony Baxter
March 17, 2018
Knowledgeable & Friendly Rick met us at the front door...he was knowledgeable and friendly from the start. Everyone at the dealership appreciated our business. Thank you so Rick met us at the front door...he was knowledgeable and friendly from the start. Everyone at the dealership appreciated our business. Thank you so much. I love my new car! More
by Sport
Employees Worked With
Roderick Hubble
March 13, 2018
Excellent Experience Thank you Performance Lexus! Special thank you to Jeff Kaplan & Jeff Butler for your expertise, professionalism and making my experience of purchasing Thank you Performance Lexus! Special thank you to Jeff Kaplan & Jeff Butler for your expertise, professionalism and making my experience of purchasing my new Lexus so much fun! More
by Julie23
Employees Worked With
Jeff Butler, Jeff Kaplan
March 10, 2018
Friday fun at Performance Lexus Rick Hubble made buying my new Lexus a very enjoyable experience. The dealership was easy to work with and made sure the buying experience was easy an Rick Hubble made buying my new Lexus a very enjoyable experience. The dealership was easy to work with and made sure the buying experience was easy and worry free. Rick was great! More
by DW055
Employees Worked With
Jason Morgan, Roderick Hubble
March 09, 2018
Shady business in the finance department The documents I was shown on paper in which required an electronic signature (the computer faces the dealer so unable to see what’s on the screen) wer The documents I was shown on paper in which required an electronic signature (the computer faces the dealer so unable to see what’s on the screen) were NOT the same as the “copy” of the documents handed to me in a folder, in which included a “bank fee” that was not mentioned, even though I asked several times and scouted the documents with a fine tooth comb for hidden fees. I called to inquire and was told the fees were charged from the bank afterwards. This is untrue as the fee is clearly on my “copy”. The paper copy I was shown had a higher amount than my loan. Before I had a chance to question, the rep drew a line through the amount and hand wrote the correct loan amount. I figured the fee on my “copy” was an error being that the rep manually corrected the paper copy. No big deal. I called to resolve and the rep DENIED changing the amount and stated we both received the same exact copy!. Big red flag! Not to mention, I paid a lump sum of cash which was counted several times by the finance rep. I was givin a receipt. 3 days later I receive a call from the finance rep that my down payment was $100 short. I found this extremely odd but paid the $100 anyway. I called and spoke to a senior rep regarding both inquiries. I was given no explanation and asked “do you think we are pocketing your money?” i don’t know what’s going on with their finance department, but things just don’t add up. The sales rep, Maria, however, as well as the dishonest finance rep, were very friendly and professional. I had a pleasant experience minus the shady, dishonest finance portion. More
by Monica123
Employees Worked With
Dan Kommeth, Maria Schrudder, Jeff Butler
March 03, 2018
Excellent service Me and my husband went in to have an estimate on our car and see what trade in options we have. Rick explaind and showed us few options we could have. Me and my husband went in to have an estimate on our car and see what trade in options we have. Rick explaind and showed us few options we could have. We are very pleased to have him as our sales representative/consultant. He was patient and made our time and deal worth! He was always so eager to help, was mindful of our needs and time. He deserves to be recognized and appreciated. Rick was with us through out the deal was processed. Rick made our experience very smooth. We definitely recommend him as everyone’s consultant :) Great kudos to Jeff as well (our finance advisor) Thank you for having great employees at performance Lexus Happy customers More
by Nisha Ayer
Employees Worked With
Jeff Butler, Roderick Hubble
March 02, 2018
RC F Sport I have been recomended to stay with this amazing sales guy and he did an amazing job, i was looking a fifferent model but i am more happy with what i I have been recomended to stay with this amazing sales guy and he did an amazing job, i was looking a fifferent model but i am more happy with what i got More
by Zura1322
Employees Worked With
Doug, Roderick Hubble
February 26, 2018
Excellent!!!! Mr. Hubble did a fantastic job getting me into the car of my choice. He even stayed after closing to complete the sale making sure it was affordable. Mr. Hubble did a fantastic job getting me into the car of my choice. He even stayed after closing to complete the sale making sure it was affordable. I never seen anyone work with numbers so fast and accurate. I'm very pleased with the service I received at the Lexus dealership. More
by Joyce Tubbs
Employees Worked With
Roderick Hubble
February 25, 2018
Professional Rick was a pleasure to work will. He answered all of my questions and made my purchase a smooth process. I would highly recommend him Rick was a pleasure to work will. He answered all of my questions and made my purchase a smooth process. I would highly recommend him More
by Kim12345
Employees Worked With
Roderick Hubble
February 18, 2018
Great Job to Tony, Ralph Sells, and Jeff Butler. Tougher to deal with a daughter deciding on what she wants vs what she has. Thanks again to Tony, Ralph Sells, and Jeff Butler. Tougher to deal with a daughter deciding on what she wants vs what she has. Thanks again More
by jsotstot
Employees Worked With
Ralph Sells, Tony Baxter, Jeff Butler
