Performance Lexus

A WONDERFUL EXPERIENCE I DROVE 190 MILES TO THIS DEALERSHIP. IT WAS WORTH IT !!!!! TONY BAXTER WAS AN OUTSTANDING PERSON. HE WAS EASY TO TALK TO AND HE ANSWERED ALL QUESTIO I DROVE 190 MILES TO THIS DEALERSHIP. IT WAS WORTH IT !!!!! TONY BAXTER WAS AN OUTSTANDING PERSON. HE WAS EASY TO TALK TO AND HE ANSWERED ALL QUESTIONS.. THE AUTO I CAME TO PURCHASE WAS AMAZING. THE DEALERSHIP SPARED TO EXPENSIVE TO MAKE THE USED AUTO PRESENTED IN FIRST CLASS CONDITION. I WOULD RECOMMEND PERFORMANCE LEXIS. TONY BAXTER WAS EASY TO TALK TO AND MAKE THE PURCHASE A PLEASURE. I WILL START AT PERFORMANCE LEXUS FOR ALL FURTHER AUTOS. More

Awesome Used Car Experience I have been looking for a used car with all the bells and whistles at a specific price point. I was introduced to Roderick at the dealership. We discu I have been looking for a used car with all the bells and whistles at a specific price point. I was introduced to Roderick at the dealership. We discussed what I was looking for and several options that they had. After a drive and a discussion about several other cars I was considering, I settled on a car Roderick had assisted. No pressure, painless experience and a fantastic deal. I wish I had crossed paths with Roderick a month ago!! Thank you!!! Keep up the great work!!! More

Great Experience!! Rick made the car buying experience simple, FUN, and painless. He really took the time to walk us through the store and really listened to what we wer Rick made the car buying experience simple, FUN, and painless. He really took the time to walk us through the store and really listened to what we were looking for. I felt like a welcomed customer and not a number! Thank you for the great experience. Rick is the epitome of OVER AND BEYOND in regards to customer experience!!! More

Best car buying experience! Rick facilitated and extremely easy car buying experience for my husband and I. From the minute we walked in he was welcoming, knowledgeable, and acc Rick facilitated and extremely easy car buying experience for my husband and I. From the minute we walked in he was welcoming, knowledgeable, and accommodating. Never once did we feel pressured into buying. I would highly recommend Rick to anyone looking to buy a car. More

Outstanding Sales Team! (Thank you, Jeff Kaplan!) The team at Performance Lexus was simply outstanding! We worked closely with Jeff Kaplan in Sales and also with Rich Cook, the Sales Manager. We had The team at Performance Lexus was simply outstanding! We worked closely with Jeff Kaplan in Sales and also with Rich Cook, the Sales Manager. We had never met either of them before this. We were interested in a Toyota Rav4 we saw among their pre-owned inventory online as our daughter has unique medical needs making it difficult/painful for her to walk, let alone get in and out of sedans. We were upfront with our financial limitations (this was not a planned purchase), and Jeff and Rich were equally honest about what they could and couldn't do. We didn't want to "play games," and they made the negotiation painless. We worked out the details most closely with Jeff, and he is the best car salesperson we have ever met ... and just a great person. Not only was he honest and straightforward, but he was empathetic to our situation, didn't put us through any "wait here while I talk with my manager" nonsense, and went WAY beyond our expectations! He offered to have the car "presented" for our daughter with a bow and personalized-sign with her name on it when we returned to pick it up as a surprise for her. When we did return, the car was re-detailed, sported a huge red bow, and a sign that was hand-decorated just for our daughter. As parents who have seen her go through more than her share of challenges, this was an incredible blessing ... she was speechless and overwhelmed. Even after that, Jeff spent another 45 minutes or so walking her through the process of connecting her smartphone via Bluetooth, setting up radio stations and navigation, etc. We had a bit more paperwork to fill out in another area of the facility so Jeff even pulled the car right around to where we were so my daughter wouldn't have to walk all the way back. By the time we were finished, Jeff Kaplan was our hero. He made our purchase experience incredibly positive. He respected our situation and our daughter. He more than delivered on his promises. Without question, we will seek him out for our next car purchase and will recommend him without hesitation to others who may be looking for a new or used car. One last thing I never realized ... even when you buy a pre-owned non-Lexus from Performance Lexus, you get many of the perks that new car buyers receive there - free car washes, a fantastic reception/waiting area, etc. Thank you, Performance Lexus ... be sure to keep Jeff Kaplan on staff! :) More

Above And Beyond ! Rick Hubble is one in a million. Extremely knowledgeable , patient and kind. Even though We arrived at the dealership close to closing time , Rick nev Rick Hubble is one in a million. Extremely knowledgeable , patient and kind. Even though We arrived at the dealership close to closing time , Rick never made me rushed. We left that night at 11:00 Pm. I LOVE my RX350.! Everyone at the dealership is customer oriented, polite and professional. Thanks to all for the nicest car buying experience I’ve ever had. More

Rick make it so easy for me to buy my first lexus Well I decide to call Lexus performance on May 8th 2018 about 6:30pm and I start talking to Roadrick Hubble (GREATEST PERSON EVER) he told me I am a Well I decide to call Lexus performance on May 8th 2018 about 6:30pm and I start talking to Roadrick Hubble (GREATEST PERSON EVER) he told me I am at the dealer ship until 8pm and we discus about my prius and his Lexus . I was I Dayton that time so I decide to stop by the dealer I reach about 7:30pm I see the Lexus and took for test drive And 11.00pm I drove back home with my new Lexus. Rick make for me so easy to make a decision his knowledge and his humble approach and kindness impress me so mutch . A prayer came from my heart may God bless all and always. 27 years bin driving and buying toyota cars with but with Rick was my first and last experience I never can imagine by Lexus car can be that great I still don't believe what I did happiness is coming for everywhere. God bless you Rick. More

Outstanding Customer Service! My experience at Performance Lexus Cincinnati was definitely the BEST I've ever had when buying a car! Rick Hubble was knowledgable, friendly, and ext My experience at Performance Lexus Cincinnati was definitely the BEST I've ever had when buying a car! Rick Hubble was knowledgable, friendly, and extremely professional throughout the entire process. I'm usually nervous when it's time to get a new car, but Rick (and everyone else at the dealership), made me feel at ease. If I could give a 10-star rating, I would! I strongly recommend visiting him if you need a new car. Thanks, Rick Hubble and Jeff Butler...I absolutely LOVE my new Lexus! More

Sales Service Rick Hubble is the epitomy of what a sales person should be - friendly, but not fake, informative, but not pushy, and patience, not rushed. Though he Rick Hubble is the epitomy of what a sales person should be - friendly, but not fake, informative, but not pushy, and patience, not rushed. Though he is obviously expert at his craft and knowledgable, he allows you to make the decision best for you. More

Our buy was only because of Rick Hubble We have been working with Rick Hunble for last couple of years and we absolutely love the way he works. We now own 3 Luxus’s in the family and he is o We have been working with Rick Hunble for last couple of years and we absolutely love the way he works. We now own 3 Luxus’s in the family and he is one of the reason. He is very professional and knows how to deal with a customer. My Five plus stars for him. More