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Performance Lexus

Cincinnati, OH

Overview
Reviews
Vehicles
4.8
1,007 Reviews
Call Dealership (513) 677-0177
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4328 Kings Water Dr

Cincinnati, OH

45249

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Showing 1,007 reviews

July 18, 2024

He knows his business and very professional kind doesn't beat around the bush and he has a nice since of humor More

by rbenefield1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
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Jul 18, 2024 -

Performance Lexus responded

We're glad to hear you had a positive experience with our team at Performance Lexus! Thanks for highlighting the professionalism and sense of humor. We appreciate your feedback!

July 17, 2024

The Sales person Roderick had excellent knowledge of the vehicle and answered every question. His customer service was top notch! They valued the trade in high and exceeded my expectations in all regards! More

by Gwitt140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
Report | Print
Jul 18, 2024 -

Performance Lexus responded

We're delighted to hear that Roderick provided top-notch service and exceeded your expectations at Performance Lexus! Thanks for sharing your positive experience with us. Enjoy the new ride!

July 10, 2024

Mr. Hubble was extremely kind and very helpful when I was looking at this car. He was happy to answer any questions I had and was very friendly with everything! Highly recommend him if you need a great sales More

by Codybenjamin109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Report | Print
Jul 11, 2024 -

Performance Lexus responded

We're delighted that Mr. Hubble provided such a helpful and friendly experience here at Performance Lexus! Thanks for the recommendation!

June 24, 2024

Thank you Rick, and Terri for your exceptional service and making this purchase so easy for us. We highly recommend Performance Lexus at Kings Auto-mall in Mason, OH. 10/10 ✨✨✨✨✨ More

by catb82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terri Auto Sales , Roderick Hubble
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Jun 24, 2024 -

Performance Lexus responded

We're delighted to hear that Rick and Terri provided exceptional service at Performance Lexus! Thank you for the high recommendation and glowing review. Enjoy your new vehicle!

June 15, 2024

Very good at the bait and switch game. Don’t waste your time if they say the vehicle you’re interested in is still on the lot at the price they have advertised. When you arrive they will More

by lambnm8
Recommend Dealer
No
Employees Worked With
Krista
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Jun 28, 2024 -

Performance Lexus responded

It's disappointing to hear about your experience, and we apologize for any inconvenience caused. We strive for transparency and it's clear we fell short in this instance. If you're open to discussing further or have additional concerns, please reach out directly. Thank you, J.R. Hage - General Manager - 513-677-0177

June 15, 2024

Recently bought a 2024 RX350h. Only after paying for the car, signing all the paperwork, and finishing a basic review of the car's features did we learn we would only get one fob More

by Jim
Recommend Dealer
No
Employees Worked With
unknown
Report | Print
Jun 28, 2024 -

Performance Lexus responded

Jim, I apologize for the inconvenience with the extra fob situation. We strive to provide a seamless experience and it's clear we fell short here. Please reach out so we can discuss this further and work towards a resolution. Thank you, J.R. Hage - General Manager - 513-677-0177

Jul 02, 2024 -

Jim responded

J.R. Solution would be to get us the fob we paid for. I've responded privately with my phone number and await your call.

June 07, 2024

Roderick and PL were top shelf! Roderick walked me through the available options, and processes which made my purchase experience the most pleasant and easiest I’ve ever had. More

by jt27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krista Cole, Jason Morgan, Jeff Butler, Roderick Hubble
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Jun 07, 2024 -

Performance Lexus responded

Thanks for the awesome review! We're delighted to hear that Roderick made your experience at Performance Lexus so pleasant and easy. Enjoy your new vehicle with your family!

May 11, 2024

Terrible customer service! Terry had a appt with us, no car advertised for sale to show, excuses!!! More

by darlene.kelso
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Terry Lowry
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May 15, 2024 -

Performance Lexus responded

Darlene, we are concerned to hear that you had a negative experience with us. It is never our intention to disappoint our clients, so we would appreciate the opportunity to discuss this with you. Please reach out to me at any time. J.R. Hage - General Manager - 513-677-0177

May 15, 2024 -

darlene.kelso responded

Well your manager called on Mon and said he would call on Tues when the car came in. SURPRISE...NO CALL ON TUES! 2nd time dropping the ball! The dealership was beautiful, but the management running this dealership must have some issues. This was our 1st experience at this dealership and it was HORRIBLE!

May 15, 2024 -

darlene.kelso responded

We are looking for customer service, not excuses! We want to have an appointment so that when we get there we do not have to waist time waiting. We want the vehicle to be clean, inspected and ready to show when we get there. We want a ,"CAN DO" attitude and , "WHAT CAN I DO TO HELP" sales person. We DO NOT want EMPTY PROMISES AND EXCUSES! I do not want to hear how long you have worked there or other positive testimonials, I want MY experience there to be exceptional. I want to feel like MY business is valuable! This is a high end dealership and I EXPECTED to be treated like a high end customer, not a buy here, pay here lot! At this point, the buy here, pay here lot could probably do a better job!! I Know We cannot be the only customer experiencing this! And so our quest to find our next vehicle continues, hopefully it will go better in the future. I sincerely hope others do not have similar experiences as we did at this dealership as it is very disappointing and when you are spending a large amount of money making a big purchase, it should feel GREAT!

May 01, 2024

Rick was great to work with! He was very knowledgeable, professional, and very attentive. Will go back to performance Lexus for my next car. More

by Caraglenn12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Report | Print
May 01, 2024 -

Performance Lexus responded

We're so glad to know that Rick provided you with a great experience at Performance Lexus! We look forward to assisting you again when it's time for your next car. Safe travels until then!

April 30, 2024

Mr.Hubble did a wonderful job . Mr. Hubble customer service was top tier . I have no complaints.. He did everything to make sure I was satisfied More

by Angelmoore9681
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Report | Print
May 01, 2024 -

Performance Lexus responded

It's fantastic to know that our team provided top-tier service at Performance Lexus and ensured your satisfaction! Thanks for sharing this positive experience with us.

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