Performance Lexus

Buying a luxury used car? Stay away from Performance Lexus! I will try to keep this review brief. I have only provided unfavorable ratings 3 times since using social media 20 years ago (including this rating) I will try to keep this review brief. I have only provided unfavorable ratings 3 times since using social media 20 years ago (including this rating), so I'm hardly what you would call a cronic complainer. In fact two of the three negative reviews is for this auto group. Obviously I dont easility learn from my mistakes. I have bought four cars from both Performance Lexus (Kings Auto Mall, & Lexus River Center over the three years). In all fairness, two of the experiances were very good, two were lousey. Some might ask, why would I buy four cars from this dealer group? My answer is simple, recovery is everything, things can go wrong, what matters is how a business resolves the issue. Eddie at Lexus River Center went above and beyond to remedy the issue that I had with the first car that I bought from them. Fast forward. I bought a luxury sports car from Performance Lexus on January 31, 2020. During the test drive I noticed the car had minor vibration, it was explained that it was likely because of a flat spot on the tires due to sitting, made perfect sense me. I decide to buy the car. After several days of owning this car, I put my brief case in the trunk, the trunk wouldnt latch, after messing with it for 20 minutes I got it to close. After work I went back to the dealership to have it repaired. They cant find anything wrong with it. The next day the issue happens again, I go back to the dealership and the salesmen has a look, the trunk opens and closes. Of course the issue pops up again a couple days later. He says that he's not sure what they would do about it, I would have to speak to the used car manager. The next day I speak to the used car manager, he advises to drop it off and service will take care of it. When I drop it off, I inform them that the check engine light had just come on. Several days later I get a call to pick up the car, the electronic trunk latch is now working fine. The next week the trunk is again malfunctioning, I drop the car off again, I told them that I will be out of town for the rest of the week, please make sure that this issue is resolved before I pick it up. Five days later I call to check on the car (no communication from service), they say that the car is ready for pick up. I arrive at the dealership, service is closed, they can't locate my keys, I believe that a manager gets involved and finds the keys and drives the car to the front of the dealership for pickup, I open the trunk to put my luggagee in, and again the trunk wont close. The manager apologizes and brings the car back to service. Three days later I call service to check the status, the advisor says that I can pick the car up. I asked is it fixed? He said that we had the car inside overnight and the trunk mechanism worked properly, he said that the issue only seems to happen when the car is outside in the cold. I said okay great but the car will be in the cold so it will still need to be fixed. He advised me to take the car to Mercedes, I was like are you not planning to take of this? I've not even owned the car a month yet! He said that he would have to get approval from the used car manager. I dont hear back from service, so I call the used car manager. I explaing my issues and frustration and ask what is the protocal for returning this car? He said that we usually dont take cars back. He would have get back to me. Later that day he calls me back and agrees to send the car to Mercedes to repair the trunk and determine why the check engine light was on. A week later, I call to check on the car, they said it is fixed, but they dont have enough people on at the moment to pick the car up, that I could pick the car up myself, or they would get it later in the afternoon (you cant make this up!) Great news, the trunk and check engine light are now a non issue!! I get the car back, all is well, except the vibration. After driving it around for a couple weeks the vibration is still an issue. I took the car back to have the wheels balanced. The technician says that two wheels are bent. They charge me $93.68 for this effort and bad news. They said I can bring the car back next week and they will have their wheel guy do the repairs. I drop the car off again, I travel out of town for business, about two weeks later I call service and leave a message. Service returnes my call, the gentleman informs me one of the wheels are cracked, and that they have located a used one in Canada and they expect it to arrive in two weeks. Two weeks later I call to check on the car, the advisor informs me that the wheel has not yet arrived, I am now pretty angry, really poor comunication and follow up, and mention that the dealership has had possession of my car way longer than me! He said that I can pick the car up and return it when the wheel comes in. I pick the car up, yet wonder is it safe to be driving a car around with one bent, and one cracked wheel! On March 23rd I get a dash message that service B needs to be preformed. I stop by Lexus and ask the service advisor if they had completeted the service when they took the car in. He said that he didnt know but would check and get back to me. Big suprise, I never heard anything back. On April 2nd I took the car to Mercedes for service, $296.05 later, I knew that the service had been completed. On April 18th, I called service to check the status of the wheel. Im told that the wheel had come in bent, and that they would call me when they find another one. I cant believe that Performace Lexus would be good with a consumer riding around with a cracked wheel, if this wheel fails and results in an accident, their liability would be enormous, as there is record of this issue along with their lack of urgency to resolve it. In summary: Performance Lexus: Really dosn't value customers after the sale, even ones that have purchased multiple expensive cars from them. They dont thoroughly inspect their used cars. They dont service their used cars. They are not concerned your safety, Their follow up is ridiculous. They lack commitment to resolving your issues. And they dont value your time. Who would choose to do business with these people knowing all of this? Hopefully no one. More