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Performance Lexus

Cincinnati, OH

4.8
1,009 Reviews

4328 Kings Water Dr

Cincinnati, OH

45249

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Showing 1,009 reviews

July 28, 2021

Good experience. Friendly people. Ease of transition from old vehicle. Not a high pressure sales experience. Nice facility despite construction going on. Did what they said More

by tleggett01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble, Geoffrey Bobst
Jul 28, 2021 -

Performance Lexus responded

Thank you very much for this feedback! At Performance Lexus we strive to make the car-buying process simple so we are delighted to hear that this was your experience. Congratulations and safe driving!

July 28, 2021

Our salesman Roderick Hubble made our buying experience a stress less joy! We were informed of all the options and features of the Lexus that helped us choose the vehicle to meet our needs! The entire staff More

by sherryloman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Jul 28, 2021 -

Performance Lexus responded

We're glad to have earned 5 stars from you! Roderick really does have a talent for taking the stress right out of the purchase process. At Performance Lexus, it's our pleasure to walk you through all the fantastic features that our vehicles have. Your recommendation means so much to us. Thank you, and we hope to assist you again down the road!

July 27, 2021

I would like to thank Roderick Hubble for providing I would like to thank Roderick Hubble for providing great customer service. His professionalism made my car buying experience painless, I am More

by deborahfrazier62
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carson Neiheisel, Roderick Hubble
Jul 28, 2021 -

Performance Lexus responded

Thank you for reviewing Performance Lexus, Deborah! We're delighted to hear that Roderick and the team made your visit a success. Safe travels in your new ride!

July 26, 2021

I love this dealership and will continue to do business with them. The staff is very professional and friendly and I’m always pleased with their services. I would definitely recommend! More

by Cierra Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble
Jul 27, 2021 -

Performance Lexus responded

Your review fills us with pride, Cierra! Thank you for taking the time to let others know what being a guest with Performance Lexus is like. We are thrilled the team could send you home in a car that is right for you. Safe travels!

July 25, 2021

We totaled our car two hours into our vacation. We saw a 2015 Highlander that we wanted at Performance Lexus in Cincinnati but we would not be able to get it for two weeks. I contacted the dealership and ta More

by revda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Rich Cook, Roderick Hubble
Jul 26, 2021 -

Performance Lexus responded

It really makes our day to hear that your car-buying process working with our Performance Lexus team was enjoyable. Thank you so much for posting such a fantastic review! We love that Jason and Rick went "above and beyond" to help you get into the right vehicle for you. Congratulations on your 2015 Toyota Highlander! All of us appreciate your business and wish you many safe miles in your new ride.

July 11, 2021

Thank You Thank You. My five star maintenance crew did I absolutely wonderful job with my car and maintenance. Did a great job with all around inspection More

by lexxus55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Decamillo
Jul 12, 2021 -

Performance Lexus responded

Thank you for visiting us at Performance Lexus for your inspection and maintenance work! We are delighted to hear that you're satisfied with our service. Have a wonderful week!

July 03, 2021

Excellent services !!!everyone very nice n patient . Excellent services !!! everyone very nice n patient . I will recommend it to my friends and I will come back this dealership in the future. I ha More

by miaokwong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady taught me how to use New New vehicle she is really nice and patient , Roderick Hubble
Jul 06, 2021 -

Performance Lexus responded

Thank you for taking the time to share your feedback - all of us here at Performance Lexus appreciate it very much. Safe travels, and we hope to see you again next time!

July 03, 2021

Rick was so helpful, patient, and knowledgeable for me as I was looking for the perfect vehicle. The entire team is very fun and patient! I would definitely recommend Rick to my friends and family and will b More

by mikelamtetwa
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
Jul 06, 2021 -

Performance Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Rick was so helpful during your vehicle buying experience, and we appreciate you trusting the Performance Lexus team to pair you with the perfect ride! Drive safe, and come back again soon!

July 02, 2021

Just had oil change and recall done. Did not reset maintenance required screen and seat out of adjustment. Not confident work was done. Was suppose to take 1-1/2 hours. Was completed in less than an h More

by Leckert1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy Decamillo
Jul 06, 2021 -

Performance Lexus responded

This is a concerning review to read, and it doesn't sound like the thorough and transparent service we pride ourselves on here. I would be more than willing to speak with you directly about your recent visit and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, Tom Riley - Service Manager - 513-677-0177

June 29, 2021

Lots of fun.. Makes customer fill special. Mr. Hobble you are the BEST!!! More

by zhannasalavei
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble, Geoffrey Bobst
Jun 29, 2021 -

Performance Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you are so confident in the Performance Lexus team to get the job done. Drive safely, and we will be sure to pass on the kind words!

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