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Performance Lexus

Cincinnati, OH

4.8
1,009 Reviews

4328 Kings Water Dr

Cincinnati, OH

45249

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Showing 1,009 reviews

August 30, 2021

Very knowledgeable, professional and helpful. Austin sold us the car and could not have been more patient. Kind and patient team at Performance Lexus. We highly recommend them. More

by LT, Heidi & Toby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Jeff Butler
Aug 31, 2021 -

Performance Lexus responded

We're glad to hear we've been able to earn your confidence! Thank you for trusting Performance Lexus with your vehicle-buying needs - we hope you love your new ride for years to come!

August 08, 2021

Our experience with Roderick & Performance Lexus was nothing less than Perfect! We highly recommend them & will be going back for our next car need ~ says a lot since we live in Louisville! Thanks so mu More

by martithurman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Cook, Jeff Butler, Roderick Hubble
Aug 08, 2021 -

Performance Lexus responded

Marti, we are thrilled to hear your experience was perfect! We're so proud that you recommend us and that you plan to return next time a vehicular need arises. Thank you so very much for making the trip out to Performance Lexus and from Rick and the team, we think you're awesome!

August 07, 2021

Excellent service from Rick and the rest of the team. He was very helpful and informative on purchasing my very first Lexus. Thank you again for the gift card and we appreciate your time so much. More

by chmanuel01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Rich Cook, Roderick Hubble
Aug 08, 2021 -

Performance Lexus responded

Thank you for reviewing Performance Lexus, and congratulations on your new vehicle! We hope you love it for years to come. Safe travels, and we'll see you again next time!

August 06, 2021

At first I had a good experience working with RJ. Had interest in a 2018 Mazda 6 they had on their lot! Had great conversation in the beginning, but of course that all comes to an end at some point. I d More

by charlc1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
R.J. James
Aug 07, 2021 -

Performance Lexus responded

We would have been grateful for your business and I'm so sorry that this wasn't the impression we left. We should have been more communicative here, so I will share your feedback with my team. I understand that you've purchased elsewhere, but if there is anything further that I can do to assist you, please reach out to me directly. Thank you, J.R. Hage - General Manager - 513-677-0177

Aug 07, 2021 -

charlc1 responded

Thank you for your empathy, I appreciate it!

August 04, 2021

I had 4 different services that needed to be done to my Lexus 300h and they were all done to perfection and done on the same day. One of services was to replace the fuel pump which has to be done on a nea More

by Mbarber1116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Decamillo
Aug 05, 2021 -

Performance Lexus responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. We hope to see you back at Performance Lexus next time!

August 04, 2021

We really appreciated the level pf professionalism that was shown by Rick Hubble. He really made our car buying experience pleasurable. We will be referring others to this dealership. More

by jazzyc513
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble
Aug 05, 2021 -

Performance Lexus responded

There is nothing more we love than a happy customer and great feedback! We are pleased Rick was able to demonstrate our commitment to professionalism while you were in the market for a new ride. Take care! - Performance Lexus

August 01, 2021

Everyone was very kind, friendly, helpful, and knowledgeable. This has been the quickest and the best car buying experience ever. I can't say enough about Rick and Jeff. More

by cwright55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Butler, Roderick Hubble
Aug 02, 2021 -

Performance Lexus responded

Thanks for the great review of Performance Lexus! We're pleased that our team was helpful, knowledgeable and kind. It's great to hear that you had an easy and fast purchasing experience! See you next time.

July 31, 2021

After many dealerships of nasty salesmen, we found Rick!!!!! What a pleasure spending the afternoon with him. We appreciated the experience. Walked away with a beautiful car too! More

by Sharayahcosmah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Morgan, Roderick Hubble, Geoffrey Bobst
Aug 02, 2021 -

Performance Lexus responded

We are happy to hear that Rick and the team stand out above the crowd! Thank you for choosing Performance Lexus and for taking the time to share your experience. We wish you many safe and happy travels in your new car!

July 31, 2021

We had an awesome experience once again. Never disappointed. Mike White is so easy to work with and makes us feel as though we are the ultimate customer. Never any pressure. We sent our son to him More

by kristygreer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Witte
Aug 02, 2021 -

Performance Lexus responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Performance Lexus! Providing an excellent customer experience is our number one priority, so we are thrilled to hear Mike was able to send you and your son home with vehicles that you love. Enjoy!

July 29, 2021

Roderick was a wonderful man, and extremely helpful, even through some difficult issues. He was friendly, courteous and professional during the entire purchase and information process. More

by paula.russell
Recommend Dealer
Yes
Employees Worked With
Roderick Hubble
Jul 29, 2021 -

Performance Lexus responded

Thank you for the positive review, Paula! We're so glad to hear that Roderick was such an asset throughout your purchase, and we appreciate you sharing your feedback! Safe travels in your new ride, from all your friends at Performance Lexus!

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