Performance Lexus
Cincinnati, OH
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Roderick was on top of looking out for exactly what I wanted!! He did an amazing job! I enjoyed my experience at Performance Lexus!! wanted!! He did an amazing job! I enjoyed my experience at Performance Lexus!! More
Great service, professional demeanor and an all around great buying experience. The technology demonstration was top notch and made the car buying experience even better. great buying experience. The technology demonstration was top notch and made the car buying experience even better. More
Rick took the time to hear what my family and I needed for a new vehicle. He also went above and beyond to make sure that the deal worked within my budget and down payment. Rick will NOT steer you wrong. for a new vehicle. He also went above and beyond to make sure that the deal worked within my budget and down payment. Rick will NOT steer you wrong. More
Rick and Jeff were knowledgeable, patient, and kind with exceptional customer service. Enjoyed our experience with Rick! Thank you Rick and the Performance Lexus Team. exceptional customer service. Enjoyed our experience with Rick! Thank you Rick and the Performance Lexus Team. More
I am blown away every time I purchase a vehicle from Performance Lexus. I ordered my new 2022 Lexus UX Hybrid mid November 2021. Due to Covid-19 my car came in yesterday all the way from Japan. I was in Performance Lexus. I ordered my new 2022 Lexus UX Hybrid mid November 2021. Due to Covid-19 my car came in yesterday all the way from Japan. I was in need of a vehicle to purchase/drive in the meantime. Rick made it happen! I drove the 2021 Lexus UX Hybrid for two months and loved it; when my custom made vehicle arrived I feel in LOVE all over again. The process was painless; Geoff in technology went over everything in my new vehicle so I would be comfortable and that was a plus too. Jason did an impeccable job with financing and disclosed everything, while we navigated through the paperwork. Rick your customer service is always above and beyond. Thanks Rick for knocking it out the park again. I’ll see you at my next purchase. More
Steven, Jason and Performance Lexus were the epitome of top tier customer service! They made my process a breeze and I’d recommend anyone here! Thanks again top tier customer service! They made my process a breeze and I’d recommend anyone here! Thanks again More
Just walked in casually one Saturday morning without an appointment. Was greeted immediately. Began talking with a salesman (Austin) within minutes. The process was painless and enjoyable. The staff was ve appointment. Was greeted immediately. Began talking with a salesman (Austin) within minutes. The process was painless and enjoyable. The staff was very friendly. Multiple managers (Ralph and Tony) came over to introduce themselves. We were offered waters, etc. New to the brand. Have made a career working for a rival luxury German automobile company… Was absolutely blown away by the experience! Dealership is impressive. Modern. Clean. Lots of amenities. Was given a tour. Everything was explained clearly and with tremendous patience. Never felt rushed. There was no haggling. No price markup. Refreshingly transparent. Given the current market climate, I was not expecting to have a car for maybe a month or two. Salesman followed up with me the next few days. By that following Saturday morning our car was ready! Again, everything went smoothly. Jeff in finance was great to work with. He took the time to secure the best rate. There was many services offered but wasn’t pressured into buying more. Ralph came out to make sure everything was satisfactory and thank us for our business. Carson and Geoffrey helped my wife learn how to use all of the technology on the car. It didn’t take very long at all. They were very efficient, professional, and considerate. Car even came with a few goodies like an umbrella, bag, key chain, even Lexus Chapstick! Ha. (Thanks Krista!) Already feel like I have made new friends there. So far it looks like they have secured long time returning customers! Highly recommend buying here. Have bought many cars from the Kings Auto Mall’s various dealerships over the years. Performance Lexus was hands down the best buying experience of my life. More