
Performance Lexus
Cincinnati, OH
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Columbus Shopper I always purchased my Lexus vehicles at my local dealer and after being in the industry later learned how dishonest they truly were. I met Dan in 2013 I always purchased my Lexus vehicles at my local dealer and after being in the industry later learned how dishonest they truly were. I met Dan in 2013 by chance and found him to be upfront, trustworthy and to the point. I have a busy schedule and really don't have time for back and forth. When I decided to go back to the Lexus brand I let Dan know and he arranged my first deal. I found myself a few months later back in his office purchasing a used certified Lexus. This past weekend I had the honor of picking up my new RX and drove it off the showroom floor. The experience with Dan, Doug and Jason has now flowed over to others as my partner recently purchased a brand new IS from Dan. We love our new cars and the features on the RX are absolutely amazing. Lexus has come a long way since 2007 and Dan definitely made it worth my while to make the drive and helping to decide between a $56k GX or $57k RX. I'm so glad I chose the RX for the smooth ride, chrome wheels and cruise control features. Thanks to this amazing team of young men for all of their help and loyalty along the way. Gold stars across the board. More
Easy to work with Tony understood my timing and respected it. He moved the negotiations and paperwork through quickly and minimized the amount of time I was at the deal Tony understood my timing and respected it. He moved the negotiations and paperwork through quickly and minimized the amount of time I was at the dealership. He was extremely courteous and helpful and I highly recommend Tony and Performance Lexus. More
Purchasing a new car has never been easier. Tony and team took care of me from the moment I stepped through the door. Tony worked tirelessly to ensure the right vehicle was found for me and the Tony and team took care of me from the moment I stepped through the door. Tony worked tirelessly to ensure the right vehicle was found for me and the right deal was put in place. The experience was straight forward, smooth, and without pressure. I would highly recommend Tony and Performance Lexus. More
Great SUV and Great Dealership Simply put, a nice experience. Tony was great and the process was easy. I have had the RX 350 for a week and I could not be happier. I would recomm Simply put, a nice experience. Tony was great and the process was easy. I have had the RX 350 for a week and I could not be happier. I would recommend Performance Lexus to any one looking for a new or used car. More
This was the second time we purchased a vehicle from Performance Lexus and it was also the second time we worked with Tony Baxter. If and when we buy another Lexus we will absolutely positively choose Performance Lexus and it was also the second time we worked with Tony Baxter. If and when we buy another Lexus we will absolutely positively choose Tony as our sales rep. He is knowledgeable, funny, professional, and overall a wonderful person in every way. By the end of the entire vehicle purchase process you almost feel sad that it's over. Tony is like making a new friend. The dealership has friendly knowledgeable associates and you don't feel pressured in any way to purchase a vehicle. We give Performance Lexus and Tony Baxter an A+ !!! More
Good Buying Experience We purchased a used GMC Yukon XL Tuesday night from Performance Lexus. We originally worked with Smitty and then Tony Baxter helped to close the deal We purchased a used GMC Yukon XL Tuesday night from Performance Lexus. We originally worked with Smitty and then Tony Baxter helped to close the deal late into the evening. The sales reps and the General Manager all were very willing to work with us based on our budget and our family needs. They never lost sight of the fact that we were seeking and had found the right car and the dealership was seeking to sell us a car that was on the lot for a while. In the end we got the perfect car for us at the correct budget. We appreciate everyone staying later to get the deal closed, from the finance manager, to sales to the man who detailed the car and was out there in the cold with Tony changing out the plates. It was a wonderful experience considering how stressful buying a vehicle is, especially with 3 kids in tow with us. More
This is the best place to purchase/lease a Lexus I This is the best place to purchase/lease a Lexus I come 500 miles from South Carolina back to what was home to continue to p lease from Ralph as I This is the best place to purchase/lease a Lexus I come 500 miles from South Carolina back to what was home to continue to p lease from Ralph as I have been doing since he has been at Performance Lexus I did visit two dealers in South Carolina and two in Georgia in the past but will NOT either of them visit again In a visit to one store I spent 30 minutes sitting in an IS on the showroom floor and never was greeted or spoken to by anyone except another guest Ralph has always had very informed and people friendly sales people - the take home message is Ralph is a KEEPER Rob is new but he is a keeper also Jim Mullaney More
In my past experiences, the process of purchasing a car has been everything but enjoyable. Performance Lexus changed this trend. I was contacted by Tony Baxter shortly after submitting an online inquiry has been everything but enjoyable. Performance Lexus changed this trend. I was contacted by Tony Baxter shortly after submitting an online inquiry about a 2008 Infiniti G35. He was very professional on the phone and made me feel respected as a first time customer. The experience only got better during our afternoon appointment. Unlike the typical salesman's tactic, Tony did NOT pressure me into a sale. Instead, he focused solely on providing excellent customer service. He gave me the space I needed to evaluate the car while at the same time being readily available to answer any and all questions. When it came time to do business, the low stress experience continued. In summary, Tony was pleasant to work with. He was very professional throughout the entire process. He even stayed after hours to send me off in my new car. Great work! I also worked with Jason Morgan in Finance. Like Tony, he thoroughly explained the financing process and made sure I knew what I was signing. He also made it a point to converse at a personal level, making the time consuming process more enjoyable. I should also add that he stayed after hours to complete the paperwork. Thanks, Performance Lexus for a stress free experience. Your customer service is exceptional. More
Wonderful experience, very friendly staff and provide all helpful information. The agent, Smitty, is super good, he event made extra steps to make this a delightful purchase. Will definitely recommend to my helpful information. The agent, Smitty, is super good, he event made extra steps to make this a delightful purchase. Will definitely recommend to my friends. More
Fantastic experience working with Robert Marion , Fantastic experience working with Robert Marion , salesman and Jason in finance. Both were extremely professional, honest and sincere. By far the Fantastic experience working with Robert Marion , salesman and Jason in finance. Both were extremely professional, honest and sincere. By far the best experience I have ever had at any dealership in the past. Highly recommend working with both of these outstanding individuals! This is a quality dealership, I can now see why they are so popular and sucessful!!!! More