Performance Ford of East Hanover

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful throughout the process. However, I felt there was a lack of transparency when it came to the final pricing. I was initially presented with a cash-out-the-door price both on the showroom floor and again in the finance office. To my surprise, I was later asked to pay more after I declined the warranty. This discrepancy made the process feel somewhat questionable. I would advise future buyers to be vigilant and confirm all final costs before concluding the sale. Despite this issue, the overall service from the staff was commendable. More

Kiara and Jose were great, I highly recommend this dealership to anyone. Process was easy and smooth. dealership to anyone. Process was easy and smooth. More

Kiara was wonderful helping me get situated in my maverick. Bicky was great in assisting me and selling me my vehicle. maverick. Bicky was great in assisting me and selling me my vehicle. More

Brittany was excellent in communication with the sale and David and Shane did a great job with making the buying process, and learning the technology of the truck easy David and Shane did a great job with making the buying process, and learning the technology of the truck easy More

Ayden and Kiara were very helpful. My first electric vehicle and they made it a easy process to make sure I was all set My first electric vehicle and they made it a easy process to make sure I was all set More

I brought a classic Mustang to Performance Ford for a major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be to major maintenance early this year. The car did not make it 20 miles from leaving the shop until a breakdown on the highway requiring the car to be towed. Ford customer service was terrible. I had to call several times and finally email higher up management before they retrieved the car and towed it back to their shop. In spite of requests to keep me updated they did not let me know they had the car and then left a brief vague message about it being fixed. I could not trust that assessment and had to take it to another more reliable garage for a finally assessment of the problem they caused. The ordeal took several weeks and they would not provide a loaner during this time. More

Bicky did great in selling me my vehicle, made the process easy. Nathalie made finance smooth and simple for me. Kiara showed me how to use the car and went over all the features. Everyone was great! process easy. Nathalie made finance smooth and simple for me. Kiara showed me how to use the car and went over all the features. Everyone was great! More

Kiara and Shamus helped us to get our next car which we love. They were both friendly, professional and knowledgeable. Would highly recommend. love. They were both friendly, professional and knowledgeable. Would highly recommend. More