Performance Ford of East Hanover

Dealership is a scam. Strap in your seatbelts ladies and gentleman and hear this nightmare… On March 2nd I came in and spent almost $30k on a car. Things went fine till th Strap in your seatbelts ladies and gentleman and hear this nightmare… On March 2nd I came in and spent almost $30k on a car. Things went fine till the second i got home from the dealership thats when the nightmare began. Despite the test drive and my sale rep matt upselling the car about the 2 sets of floor mats one being a weather tech set. ❗️There were no floor mats in the car at all❗️ on top of that when trying to change car settings a car code was needed and the key code was not in glove box as indicated. I called the dealership about the 2 issues and welll it took about 10 days to get the floor mats and here we are 18 days later and still no access to car code due to a 34 days from purchase to service date to get car plugged in to get factory code. The whole first 2 weeks and hours of calling the manager kevin and jay and my sales rep matt and the horrible service of no call backs. A front desk recepionist who would hang up the phone when she heard my voice ect.. 2 weeks into car ownership and i notice trunk water leak in heavy rain or car wash. Seems rear glass sealant is faulty. Again i spend a week calling and no resolve or call backs from sales team. Had to call service department for a whole day to get this scheduled. Again not till april 6th. OVER A MONTH Since car purchase. As a 3rd generation Ford owner. I am uphalled by the horrible customer service by this dealership especially the Sales Manager Kevin and Jay. Along with my sales rep Matt.. save yourself and use a differnt Ford dealer!! More

Extremely frustrating car buying experience with this dealership and their shady business practices. Would never buy a car from them again dealership and their shady business practices. Would never buy a car from them again More

Great Dealership to work with Bicky and Cindy were great and the sale went smoothly and the sale went smoothly More

Cindy and Andy was exceptional couldn’t have asked for a better experience Andy had the patience of a saint and could ask for more. Cindy was exceptional explaining everything about the car to me and it too better experience Andy had the patience of a saint and could ask for more. Cindy was exceptional explaining everything about the car to me and it took me a while because of my age so she also had a lot of patience between the between the both of them couldn’t have asked for a better combo. This is definitely a place to go if you wanna buy a car. More

Cindy and Angel were awesome. Thanks for the assistance with my vehicle purchase, recommending ya'll! Thanks for the assistance with my vehicle purchase, recommending ya'll! More

Thank you Cindy and bicky for being very helpful through the whole process. They made it very easy for me and got me on the road in a timely fashion. They did good business and I would work with them again the whole process. They made it very easy for me and got me on the road in a timely fashion. They did good business and I would work with them again in the future. More

Horrible experience and terrible ambush by the sales manager and business manager. Do not go to this dealership. WARNING!! You make a deal with a young sales associate who does not have any say in the manager and business manager. Do not go to this dealership. WARNING!! You make a deal with a young sales associate who does not have any say in the final deal you get. You are deceived into believing that you are getting the deal you were promised, the sales associate convinces you to make the switch in your insurance plan after making you wait for 4 hours in the dealership, and, with no heads up, you are being put in front of a business manager who completely changes the deal on you with no discounts, no rebates, the monthly payments went up by $200 for a car that you may not like or enjoy and ambushes you to buy extra packages that are very basic so the dealership can further squeezes you. On top of it, you can not review any document as the business manager has everything electronically in front of you on a screen mounted into the desk, putting pressure on you to sign. You ask hundred times "what am I signing??" You can not wait to get out of there because 1) you waited for 4 hours 2) you are tired of this scam and you just want to leave. Plus, the young sales associate already made you switch cars in your insurance plan. You need a ride to go home. You just take a bad deal and go home hoping you can reason with somebody after this scam. In addition, I traded in my car that still had two remaining payments. It was part of the deal that they were going to be responsible for the remaining payments. I confirmed with the young sales manager multiple times in writing. The business manager denied the payments after I left the dealership. As the result, I am taking Performance Ford of East Hanover Dealership to court. I called Ford company to complain about the dealership, they did not care. I called the CEO of the dealership, he did not return my phone calls. WARNING!! Do not get financing from Ford Credit as it charges $50 late fees, they target customers with lower credit scores so they can squeeze them even more with high interest rates, outrageous!! Overall, it is a total scam and never ever would buy any Ford car again. You want car buying experience to be a positive one, but with sleazy people like the ones at Performance Ford of East Hanover you unfortunately develop a certain disdain towards car dealerships and salesmen. SAD!! More

Rylee, Justin ,Cindy and Nathalie were very accommodating in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year. in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year. More

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful throughout the process. However, I felt there was a lack of transparency when it came to the final pricing. I was initially presented with a cash-out-the-door price both on the showroom floor and again in the finance office. To my surprise, I was later asked to pay more after I declined the warranty. This discrepancy made the process feel somewhat questionable. I would advise future buyers to be vigilant and confirm all final costs before concluding the sale. Despite this issue, the overall service from the staff was commendable. More