Performance Ford of East Hanover

Had a good experience learning about the new car with Cindy and a low pressure environment with the salesperson Bicky. Cindy and a low pressure environment with the salesperson Bicky. More

Cindy and Andrew were super helpful and very accommodating. It was pleasure leasing a car from this dealership. accommodating. It was pleasure leasing a car from this dealership. More

I recently upgraded my current lease to a 2024 Escape, the representatives at the Performance Ford of East Hanover dealership were extremely helpful, knowledgeable, and courteous. Representatives Cindy, K the representatives at the Performance Ford of East Hanover dealership were extremely helpful, knowledgeable, and courteous. Representatives Cindy, Kyle, and Anthony were very helpful with my new lease process. I highly recommend them! I'm very satisfied with the service I've received!! More

Cindy and Anthony were amazing and had a great experience. Will definitely be back for another purchase. experience. Will definitely be back for another purchase. More

Cindy Anthony Natalie Andrew gave me the best assistance, education, everything. Signing up was very easy, they were amazing!! Very friendly, efficient, informative… just a very pleasant place to be at, they education, everything. Signing up was very easy, they were amazing!! Very friendly, efficient, informative… just a very pleasant place to be at, they made this a very pleasurable experience!! I loved the quality, they gave me free oil changes for life! Best customer service ever! I will always recommend this place to my friends and family. More

Tim Cindy bicky are the best. Easy buying. Fast service and a beautiful car. I’m coming back. Easy buying. Fast service and a beautiful car. I’m coming back. More

Rylee, Justin ,Cindy and Nathalie were very accommodating in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year. in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year. More

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempte one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT! More

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful throughout the process. However, I felt there was a lack of transparency when it came to the final pricing. I was initially presented with a cash-out-the-door price both on the showroom floor and again in the finance office. To my surprise, I was later asked to pay more after I declined the warranty. This discrepancy made the process feel somewhat questionable. I would advise future buyers to be vigilant and confirm all final costs before concluding the sale. Despite this issue, the overall service from the staff was commendable. More

Kiara and Jose were great, I highly recommend this dealership to anyone. Process was easy and smooth. dealership to anyone. Process was easy and smooth. More