Performance Chrysler Jeep Dodge Ram Delaware

The dealership followed up with me multiple times on the vehicle I was interested in. I did not purchase a vehicle because they did not have the color or price i was willing to pay. vehicle I was interested in. I did not purchase a vehicle because they did not have the color or price i was willing to pay. More

Horrible company, I would give them zero stars if I could. We purchased a car from them last night from George at 7:40pm Ohio time. I asked George if he needed a credit card to hold hot or if we neede could. We purchased a car from them last night from George at 7:40pm Ohio time. I asked George if he needed a credit card to hold hot or if we needed to do anymore paper work to make sure this did not sell, I was told no. George told us we did not have to do anything else he would come in tomorrow morning and get it all finished up for us. So I could go ahead and get started figuring out getting it transported to where we live, Arizona. When he went in to day and was doing the popper work the manager Mike Clark decided to take another deal because that person would finance with them and they would get a kick back from the bank for the purchase. I had already secured transportation and all we needed from them was their wiring directions to transfer the money. We were contacted by George this morning letting us know the manager had decided to take the other deal that came in today (we had a done deal last night remember) and screw us over for a few hundred more dollars. I called to talk to Mike and he hung up on me, I called back and he refused. to take my call. I proceeded to call back and ask for the General manager who was out this morning but would be in in the afternoon, I'm still waiting for that call, its 8:30pm Ohio time while I am typing this review. I continued to call back and Mike did finally take my call and told me he didn't care that I had a deal and had done all that, the buyer was from Dayton and he was on his way. So I guess if they get a buyer from Ohio everyone else from around the country is kicked out. I would never send anyone to this dealership, they are a complete joke to deal with. Paying cash for a 2015 Hellcat Challenger to them is a bad thing. More

This would be the third car I have purchased from performance thru John Barnett. Have not had a problem yet. That is why I keep coming back. Friendly, courteous, fair and reasonable. John is easy to performance thru John Barnett. Have not had a problem yet. That is why I keep coming back. Friendly, courteous, fair and reasonable. John is easy to talk with and willing help find that just right car ..... More

I have been to this dealership twice. The first time was to lease a car for my son, they gave us the complete run around. we ended up walking out. The second time has been for a warrant The first time was to lease a car for my son, they gave us the complete run around. we ended up walking out. The second time has been for a warranty issue for my jeep which I did not purchase there. They told me to take to it to the dealer where I purchased the car. Never go there to purchase or have service on your vehicle. More

DO NOTDO BUSINESS WITH THIS DEALERSHIP! They have no concept of customer service after you leave the lot. Their service department is managed by a local family of hillbilly's who "watch e They have no concept of customer service after you leave the lot. Their service department is managed by a local family of hillbilly's who "watch each other's backs" if you know what I mean. Their service manager ever threatened to assault a friend of mine when she pointed out the her dopey son had installed components on her vehicle incorrectly! This dealership has been doing a warranty paint repair on my brand new 2022 Challenger for OVER A MONTH! When I try to call to check on the status, they treat me like garbage. This is not what to expect when you spend 70k on a new vehicle. They should have been contacting me every two-three days at least to let me know when my vehicle would be finished. If I ever actually get me car back in my possession, I xxxx sure won't be taking it there. My salesperson was very good to me, but I had know idea the nightmare that was waiting for me when I had to have warranty work done. Avoid this joke of a dealership at all costs! More

Sales staff was excellent got me in the gladiator I wanted service on the other hand is not up to par. First problem was the charging system had it towed in couldn’t duplicate the problem had them chec wanted service on the other hand is not up to par. First problem was the charging system had it towed in couldn’t duplicate the problem had them check the backup camera had to order parts back ordered not there fault and change the oil. Picked it up the oil light came on and the engine was making noise had it towed in it was overfilled with oil they drained and replaced the oil said it wasn’t making any abnormal noise picked it back up before made it home it was making intermittent engine noise took it back in to have them say they can’t duplicate the noise so I called Jeep and they didn’t have any concern about it and said to deal with the dealer that when it brakes down to just have it towed in. No one seams to care about the inconvenience or the fact they don’t have loaner cars available for things like this just a pain to have them tell you to rent a vehicle while there’s that many issue it’s a new one. NO REASON TO HAVE MORE TOWS THAN OIL CHANGES More

I can't say enough good things about our experience in purchasing a used Lexus from Performance Delaware. Bill Green and Steve Steffan helped my wife and I. We were out of state and purchased the vehicle purchasing a used Lexus from Performance Delaware. Bill Green and Steve Steffan helped my wife and I. We were out of state and purchased the vehicle sight unseen and without a test drive. Steve responded to every request and provided all of the information we needed to make a decision. The vehicle was every bit as nice as described and, unlike so many dealers that add phony dealer fees and charges to the so-called price, their advertised price was what we paid. My wife flew to Ohio to pick the car up. They were so helpful to her in getting the car ready for a safe drive home. HIGHLY RECOMMENDED! More

Just picked up my 2018 Jeep Wrangler at Performance Jeep. I have had an issue with the passenger door lock system under warranty. This started over 6 months ago. I took it in and they said it needed Jeep. I have had an issue with the passenger door lock system under warranty. This started over 6 months ago. I took it in and they said it needed a part that was on back order due to Covid. I can understand that so let me know when it comes in, which took months. Had to keep calling because they didn't. Eventually it came in, but it didn't fix the problem. Need another part they say, so we go and come back weeks later. Part comes in and again problem remains. we need a new part they say so we leave and and come back on Wednesday and still not fixed, so they kept it. Thursday no call, I call them and no call back from any service person. Told service was open until 7 by their operator and drive there for some answers only to find the service department closes at 6. My car still torn apart and no knows anything. Salesman said he would have Cody in service call me at 8:30 when he was planning on coming in on Friday. I called at 11 am after nobody called. Spoke with Cody who offered little other than he thought the car was going to be done soon they were putting it back together. Didn't feel he understood how frustrated I was and asked for the manager. He did call and we played phone tag 2 times and then he didn't return my 2 calls after. I drove there to find my car done and hopefully repaired. Knowing how irritated I was I thought they would at least wash it, but clearly going above and beyond or giving an extra effort was not even considered. I did see Josh Smiley the service manager who offered to gas up my car, but he missed his opportunity to make up for poor communication and service and pretty empty gesture since the tank was almost full. No sincere apology or effort. Poor Performance Jeep. I guess buying there doesn't matter. Disappointed and would not recommend. Don Rohl More

Damon Renick is the guys to see if you looking for a Vehicle.he won't pressure you and make you feel like you have to buy. He's will answer all your questions. This man is the salesmans you hope to get Vehicle.he won't pressure you and make you feel like you have to buy. He's will answer all your questions. This man is the salesmans you hope to get when you walk in to buy a car or truck, I will definitely be working with damon in the future! More