Performance Chrysler Jeep Dodge Ram Centerville

Wish I could give 1/4 of a star. Worst service dept I’ve ever been to. There were days without any kind of update or contact, they didn’t even get to my car until 5 days AFTER my scheduled appointment - ye ever been to. There were days without any kind of update or contact, they didn’t even get to my car until 5 days AFTER my scheduled appointment - yes, I had a scheduled appointment!! Even then, I’m pretty sure they just gave up so they could get me off their back as they said they “couldn’t find anything” - never mind the fact my car wasn’t fixed. Only good thing is they did finally get me a loaner - after a lot of complaining. Still...my car is not fixed, and I’m not sure I wanna take it back for a re-do! More

Won't be going back They had my car for almost 4 weeks for a minor repair. Charged an undisclosed diagnostic fee for a repair I chose not to have done. Quote was $1007 fo They had my car for almost 4 weeks for a minor repair. Charged an undisclosed diagnostic fee for a repair I chose not to have done. Quote was $1007 for service completed, we paid over $1300. They tore up my interior door panel of my excellent condition car and refused to do anything about it. All bad. More

There for prescheduled heating issue My visit was scheduled 2 weeks in advance, i was advised the service would span the duration of 1-2 hours. I however spent 5 hours awaiting completion My visit was scheduled 2 weeks in advance, i was advised the service would span the duration of 1-2 hours. I however spent 5 hours awaiting completion after being an hour early on arrival with an empty waiting room. My previous visit to this service location was worse. My vehicle was there for a full day 7am - almost 6pm which still left the recall replacements incomplete. I was unable to get a loaner vehicle, and ended up having to pay for a rental car instead of spending my entire day in their waiting room. There's a serious need for improvement in this department. More

Horrible experience I entered into the Dealership with intent to purchase a very specific vehicle. i had the plan of what i needed and the price it would cost to have it I entered into the Dealership with intent to purchase a very specific vehicle. i had the plan of what i needed and the price it would cost to have it built. I went in on a Saturday and presented my plan dependent on a trade in, rebates that existed, and the APR that they offered. The Salesman reviewed the information, and said he would text me on Monday with numbers. When he text on Monday, he did not have any of the information i requested, but tried to get me to confirm the purchase in writing over text. I responded with a request for the numbers i asked for, but he refused to send it in writing and asked me to come back in. 4 hrs later i came into the Dealership to find the Salesperson playing on his phone, and he did not have any of the numbers ready. he took me over to his Boss who half worked on the numbers and half took other phone calls. The Salesman and Supervisor both could not tell me if the rebates would be availible when the car came in, offered me the lowest trade in possible and gave some unrelated excuse that " if someone bought that car at an auction, they could get it cheaper". The entire time i was there the staff appeared indifferent about selling cars, like i was inconvieniencing them with my attempt. They use underhanded and decieptful tactics, and were completely incompetent. If you do any research prior to going into this dealership, you will notice this as well. i went in there with intent to purchase, and their presentation talked me out of it. i would not go there again. More