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Performance Buick GMC
Cedar Knolls, NJ
1,313 Reviews
Performance Buick GMC is your trusted Buick, GMC dealership in Cedar Knolls, NJ and the reason why our loyal customers from Morristown, Parsippany, and Randolph keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service to Hanover County and being an integral part of our Cedar Knolls, NJ community. We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,313 reviews
March 01, 2024
I always dreaded having to take my any car to the dealer. That was until I bought my first car at Performance. Have purchased four vehicles there so far and have no issues driving the 30 to have the guys the That was until I bought my first car at Performance. Have purchased four vehicles there so far and have no issues driving the 30 to have the guys there service any of them, Mike and Jacob are a pleasure to deal with and always go above and beyond to make sure my babies are well taken care of. It’s pretty simple when you got top rate mechanics that know exactly what to do to keep your baby purring. And when I get that itch again and decide it’s time, I’m putting Brian to work again! Keep up the great job guys! More
by dennyacosta148
Verified Customer
March 01, 2024
First off, Will Sharpe was wonderful! ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to speak with on the phone, but when we arrived for the vehicle he had very little time for us and was less than personable. The car was supposed to have four new tires, but only had two. They told us the heated seat in the front worked and had the lead service person come out to tell us he checked everything. It doesn't work and is getting fixed as we speak. They also forced us into buying spot insurance because our insurance agency was closed on a Saturday, even though, by law, we should have a grace period for us to provide them with proof of insurance. More
by bkolesar
Employees Worked With
February 28, 2024
Will was extremely knowledgeable and a pleasure to work with. He went above and beyond to ensure we had a good experience and were happy with our purchase. with. He went above and beyond to ensure we had a good experience and were happy with our purchase. More
by LAURIERBRYAN
Employees Worked With
February 28, 2024
Staff was friendly and were very helpful. Went out of there way to get what we were looking for in a car. Went out of there way to get what we were looking for in a car. More
by davidmjr88
February 27, 2024
Jacob was great a real asset to the dealership. His communication is exceptional and the service was quick. His communication is exceptional and the service was quick. More
by TMCNEILA
Employees Worked With
February 26, 2024
Received call that accessory option had arrived, made an appointment, brought car in DONE! Quick, easy, painless! appointment, brought car in DONE! Quick, easy, painless! More
by DMWMRW
Employees Worked With
February 26, 2024
Very accommodating and easy to speak too. Brian does his best to create customer satisfaction. Brian does his best to create customer satisfaction. More
by cisco66
Employees Worked With
February 25, 2024
His dealer is freindly and professional. I have recommended them many times and will continue to do that I have recommended them many times and will continue to do that More
by middlebruce
February 24, 2024
Horrible Experience. On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expir On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expired on Feb 18th. On Feb 9th I began asking the dealership for info. I called PennDOT. They had no record of the truck registration being processed. Salesman Will Sharpe took my call that Fri. He stated he would call back w info. He never called back. Called again late in day Fri. He repeated that he would call when he gets info. Called Monday Feb 12th , Mr. Sharpe would not return my calls. I Called PennDot again. They had no record of registration transfer being processed. Feb 13th called again Asked for Sales Manager Leonard Clarke. He did not have the courtesy to get on the phone with me. He told the rep. that answered the phone that the registration would be in either today the 13th or tomorrow Feb 14th. I also asked for the general Manager Anthony Ciarlo . I was told he was not in. The registration did not arrive. Feb15th called PennDOT, they had no evidence of the registration being processed. Also called NJDMV they also had no evidence of anything being processed. I called several performance dealerships trying to reach a district or regional manager. Finally I reached a rep. who took my info. and stated she would look into it. Feb 15th at 3:55p.m. General Mgr. Anthony Ciarlo called me. Gave him info. He Stated this is the first time he was hearing of this issue. I Explained I could not drive the truck after the 18th because of the expired temp NJ tag. He stated he sent an email (an email?) to their licensing dept., he is awaiting a reply. Feb 16th I again called looking to speak with a regional district manager. No luck. I did receive a call from VP Steve on Feb 16th at 4:55p.m. I gave him all the info. and he stated he would contact me on Tuesday Feb 20th with an update. He did state that the paperwork was just sent out on 2/15/24. That is 26 days after the purchase of the truck. (really?). Feb 20th. VP Steve never called as promised. I did receive a call from a rep. mid afternoon that they had just received the registration. I asked that she overnight mail it to me since I currently could not drive the truck since Feb 18th. She stated she would. I received a call from GM Anthony Ciarlo, late that afternoon, asking if I received a call about the registration. I told him I did and again explained my frustration with the complete and total lack of customer service by his dealership and everyone involved. I did not receive the registration until Friday late afternoon Feb 23rd. I was not able to drive the 74K truck I purchased on Jan 20th for 5 days. Unbelievable! The service after the sale provided by this dealership, at all levels was abhorent. More
by LENG
Employees Worked With
Other Employees :
Leonard Clarke (sales Manager Rating 1) Steve (V.P.) rating 1.
February 22, 2024
Jacob in your service dept. is exceptional. He is professional, courteous and easy to talk to. I wS given a loaner car, Jacob called me to let me know my car would be finished t is exceptional. He is professional, courteous and easy to talk to. I wS given a loaner car, Jacob called me to let me know my car would be finished the next day. It was no hassle and my car was washed as well. More
by JEMAUS1
Employees Worked With
