Peoria Nissan

Buying Experience Have purchase, traded 3 vehicles from this dealer in the past year. I have had no issues from neither sales, finance or even service departments. Have purchase, traded 3 vehicles from this dealer in the past year. I have had no issues from neither sales, finance or even service departments. More

Lied Through Their Teeth !!!!!! This dealership played a price game with us for 3 hours until they came back with a cash price of $10,339.41 out the door for the 2013 Silver Avenger This dealership played a price game with us for 3 hours until they came back with a cash price of $10,339.41 out the door for the 2013 Silver Avenger that we had been looking at. It was about 7pm and I had asked them to clean up the car since it was a recently obtained trade in car that had not been detailed and was a mess . I told them that I would go eat , and then come back in about 40 minutes to see how the car cleaned up , and if the 2 big scratches on the hood would come off. They absolutely agreed to that and the sales rep drove the car back to the clean up bays. 40 minutes later I come back, drive back to the clean up bay . I see the car parked there , but NOBODY EVEN REMOTELY NEARBY . So I get out , walk up to the car, and I see that it hasnt been touched at all , not vacuumed, not fixed door panel , scratches on hood not touched . Now upset ( We had a deal) I call the front and ask whats going on. 10 minutes later about 6 people arrive acting as if their trying to get the car cleaned up. The sales manager who gave me a written price of $10,339.41 , and agreed to have me come back now,,,,,,HAD NOW LEFT APPARENTLY !! How do you make a deal, agree to it, then go home for the night ?? Anyways, Still somewhat interested , I tell the other salesman that once it cleans up the next day, then call me , and I'd come down. The next day, around 3pm a sales rep calls me and tells me it's all cleaned up. I come down. Now in the light, and cleaned up , I see 4 very large dents all across the trunk of the Avenger. Still interested , I ask for my sales guy, I was told he was off today , Okay who do I speak to then ?? This guy comes out ( Scott Smith) , I show him the dents and ask if he would go lower because of the newfound damage. He tells me $11,590.46 !!! Wait I have the paper that offered me $10,339.41 last night, Now we have damage, and the price goes UP NOT DOWN ??!! I showed the paper , and again asked them to call the sales guy that was working with me,REFUSED I have tried now for 2 days calling and getting a hold of the General Manager Chuck Morris so that I could speak to him about this . For whatever reason my messages either aren't getting thru , or Mr Morris could care less about his customers treatment . His receptionist has even told me that she would e-mail him with my info , no luck there either. I have the paperwork that told me the price would be $10,339.41 out the door TT&L , The next day EVERYONE sees the damage that was previously missed , and rather than lower the price a few hundred , They ignore even the agreed upon price of $10,339.41,,,,,,,AND RAISE IT $1,251.05 ?! THAT'S SCAMFULL More

Beware the Nissan Leaf and Peoria Nissan - neither reliable I leased a 2013 Nissan Leaf two years ago from Peoria Nissan in Arizona. At the time, the salesman told me not to worry about the battery because Niss I leased a 2013 Nissan Leaf two years ago from Peoria Nissan in Arizona. At the time, the salesman told me not to worry about the battery because Nissan just replaces them if there is any problem. That is totally a lie, and Peoria Nissan will not be of any assistance to me with my NIssan Leaf that has a range now of 59 miles (maybe) in the winter with no heater on. Don't ask about how it fares in the summer - it is ugly to say the least. I now have one more year to suffer through this vehicle because Nissan says the battery charges up to 10 bars and must decline to 8 bars. We know that this does not take into account battery fade - in other words - yes, it looks good when it is first charged, but like all failing batteries, the range quickly decreases as soon as you pull out of your driveway. My lesson in all of this is that Peoria Nissan lies to its customers - yes I know I should not be surprised, and that the manufacturer is choosing to make folks keep a car that simply does not meet the needs stated by the buyer when purchasing the car. I expected somewhere in the range of 70 miles which would allow me to drive back and forth to my work site daily and make a couple sidetrips as well. This was all explained to the salesman when I leased the car. He is no longer with the dealership. So, I asked if the dealer would work with me on terminating my lease and getting a 2016 Leaf that supposedly had a better battery. Unlike the salesman's reassurances that it was no big deal to end the lease after 24 months, the dealer asked for the entire amount of the last 12 payments and the car. The explanation was that Nissan had changed its lease terms and that the residual value stated in my contract was no longer really valid. The upshot was that for over 900 dollars per month, I could get out of my current lease, turn in my car and get a comparable 2016 Nissan Leaf. Ha Ha Ha...I am laughing only because I am happy to share this saga with anyone who might be foolish enough to trust Nissan and buy or lease one of their vehicles. My advice - just because their contracts are preprinted - insist on adding terms that the salesman tells you in writing and have them initial them. You will then perhaps find out what the real deal is. Thanks for listening.Edit More

Extended warranty is garbage The sales department encourages you to purchase their extended warranty for repairs. I have a 2005 Pathfinder and have a warranty through MMP, which I The sales department encourages you to purchase their extended warranty for repairs. I have a 2005 Pathfinder and have a warranty through MMP, which I have come to learn that Peoria Nissan now owns. So far, NOTHING has been covered. Waste of money! They are thieves! More

Garbage $900 for 80000 mile inspection= $900 for them to flush the transmission. They charge to inspect items that you can check yourself! They hand you a $900 for 80000 mile inspection= $900 for them to flush the transmission. They charge to inspect items that you can check yourself! They hand you a big long impressive checklist, but when you look at it, most of it is basic stuff like tired tread, horn operation, etc. Over the phone the lady tried to say I needed new spark plugs... For $200! They also said I had a "cracked motor mount". When I arrived, they said oh sorry, never mind, everything is fine. They try to scam you out of your money. Took it to another mechanic, and they caught a worn serpentine belt that these guys missed with their $900 inspection. Don't trust these scam artists. I also asked 3 times if she could order the factory floor mats, and the clerk at the front couldn't figure out how to do it... Completely incompetent. More

SO DISAPPOINTING!!! So disappointing!!! We rated them a 1 star review because 0 wasn't an option. We were so committed to driving home with our new cars today. My wife an So disappointing!!! We rated them a 1 star review because 0 wasn't an option. We were so committed to driving home with our new cars today. My wife and I walked in wanting to buy 2 vehicles and all they wanted to do was drive my Honda Pilot touring. We mentioned that we were potentially wanting to trade in our vehicle and it became their only focus. The salesman Robert was nice but as soon as he introduced us to his manger it quickly became sour. The manager was condescending and very abrasive. It's obvious that this dealership does not value common decency. I would never recommend or trust this dealership!!! It was by far the worst experience I've ever had in buying a car!!! More

horrible Went there one day told me I was approved and good to go..told them I needed to talk to my boyfriend they said no problem.. They called me the next da Went there one day told me I was approved and good to go..told them I needed to talk to my boyfriend they said no problem.. They called me the next day to make sure I was coming back..I went they gave me a different rep because the other one had left for the day..he wind up telling me something way different.. And I told him to get me a manager and we waited and the manager never came so we left..I will never go there again.. More