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Peoria Nissan
Peoria, AZ
749 Reviews
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September 16, 2016
Jeff Pordes. Is #1 Jeff Pordes was absolutely great! He helped me search for the right car and explained all the features of the car I chose. I now have a beautiful new Jeff Pordes was absolutely great! He helped me search for the right car and explained all the features of the car I chose. I now have a beautiful new car and a salesperson for life! I recommend Jeff and Peoria Nissan highly. Thanks Jeff More
by karenraer
Employees Worked With
Jeff Pordes
July 29, 2016
Run of the mill car dealership This is the run of the mill car dealership. When you talk with sales they will make you feel ok about the deal. Then in finance the poor ladies comput This is the run of the mill car dealership. When you talk with sales they will make you feel ok about the deal. Then in finance the poor ladies computers do not work so everything takes forever. Our salesman was nice, finance was nice, however once again the management seems to think they do not have to honor the contracts made. On the we owe you slip we made sure to ask for the three rows seat covers, the air conditioner needs to be checked. We came in today to attempt to get everything finished. Now we are being told to come back and they don't make the seat covers for these vehicles by the service adviser Elijah J. Pedigo, this in two minutes with a Google search was proven to be xxxxxxxx. I am never buying another new car from a dealership, especially the way the managers at dealerships try to screw their customers. If the service stuff is not done today I will never return here again nor do business with any of the Nissan Dealerships. Tonight after the deal was finalized and I posted this review I get a call from the sales manager asking me what went wrong. Where to begin. Dishonesty from the get go. When I asked about how come they don't quote the prices with the warranties and everything included and wait for you to get back to finance, he informed me the people who quote that stuff have to have insurance licensing. I didn't see any kind of documents in the finance person's office for a license. Not to mention people licensed in insurance are normally required to display this information. When it comes to buying a car from these guys my one suggestion to anyone is to ensure you ask what the total price of the vehicle is with warranties, extended coverage, and have them call you back when they are ready to go over the contracts. Do not let them keep you there for hours on end, don't give your keys to anyone, don't give them your license or anything of the sort. They will ask for these things, but make them give you a quote with everything up front, tax fees, title fees, licensing, and so forth. The one good thing I will say again is the salesman Angelo Becker is very good. He promised to help us out with everything, and do what he can. We were able to order the seat covers which we were promised, but again the air conditioner was not done today as we were promised, and the items were not in today. How does a dealership which, sells so many cars not have the items they promise people for the cars they sell? The other tactic they use is the whole sign and drive xxxxxxxx. Do not do this, make sure the deal is finalized, and financed. Drive your old car home, and wait until the next day if you are happy with it then take the vehicle. Do not let them trick you into signing contracts and "Backup Contracts" which is the term they use in finance to ensure the "dealership" is protected. They do not care about you or your family. If the deal isn't done don't drive their vehicle off of their lot. Lesson learned for us. Offering someone dinner, or other small tokens is nothing more than patronizing when someone is as upset as I am. This is not a good tactic to attempt to win back a customer you have already lost. Angelo already bought us dinner yesterday when we were sitting there for over 6 hours. Thanks but no thanks. More
by JChernov
Employees Worked With
Unknown all of the people we were passed around to. See the review!
July 27, 2016
Too many games, borderline false advertising I have never been treated so disrespectfully at what I though was a reputable dealership. I had purchased a car here in 2014 and had a great experien I have never been treated so disrespectfully at what I though was a reputable dealership. I had purchased a car here in 2014 and had a great experience. Not the case this time around . The sales rep was new and not knowledgeable, which I can understand. But the attitude he sent my was unacceptable. I was approached by a sales manager to confirm they would accept my trade-ins (2 cars, both Nissans) by paying the loans off in full. I was upside down on one car but had plenty of equity in the other to offset. For two days the sales manger confirmed they would pay off my loans. When it came time to talk about price for a used car I wanted to purchase on their lot I threw out a low ball number of course. The sales manager comes back and asks for 2,000 MORE than the internet price!! I was appalled!! Why are you asking me to pay for than whats advertised. I advise the sales manager I will not pay more than the Internet price. The sales manager confirms..." You'll make a deal with me at asking price". Yes, however I want to see my credit options (interest rate). He grabs an application and confirms I can be in and out within an hour. I fill it out, boom credit score in hand. After 2 hours of wasting my time for the second day in a row I feel like I am getting somewhere... until another manager comes to show me a breakdown of my trade ins and the price of the car I want. All of the sudden they won't pay my loans off. There is a $2,000 negative balance. (conveniently the same 2,000 over the asking price they tried to get me to pay. He gives me some song and dance that the car is worth more than they are advertising...blah blah. I walked out at this point, I couldn't believe the sales manager couldn't be up front. I will be making a call to the GM and sharing my story. More
by Tmthomas83
Employees Worked With
Christian, clay, david
June 22, 2016
Know what you want before you walk in and ask for Justinl Was dreading the car buying process but ended up pleasantly surprised. Our sales person was Justin Gallo and he was actually not your standard car sa Was dreading the car buying process but ended up pleasantly surprised. Our sales person was Justin Gallo and he was actually not your standard car salesman (that's a good thing). If we were in need of purchasing another vehicle I would not hesitate to use him again. Heads up - this dealership uses all of the standard tactics (mangers, assistant managers, etc. all coming to discuss what they "can do" for you. You need to go in having researched the vehicle you want, know what it's worth and stick to your price point). If you do that and work with Justin you should end up with a nice vehicle and a good experience. More
by mom2nya
Employees Worked With
Justin Gallo
June 21, 2016
Excellent Customer Service Brandon Moles in the service department is the man. I live all the way in Tempe and I ended up making an appointment to service my car in Peoria becau Brandon Moles in the service department is the man. I live all the way in Tempe and I ended up making an appointment to service my car in Peoria because they are more accommodating than the Nissan dealership down the street from me (AutoNation Nissan Tempe). Brandon called me back immediately, was honest about wait times, and was really just a wonderful person which is how all people in the customer service industry should be. I will be servicing my car through you all from now on despite the extra drive. Thanks Brandon! :) More
by Taylor McGrew
Employees Worked With
Brandon Moles, Sultan Washington
May 26, 2016
The people at Peoria Nissan really made the extra effort. I came in to the location looking for a specific vehicle in a specific price range. Within a week's time I got to work with several employees, all wh I came in to the location looking for a specific vehicle in a specific price range. Within a week's time I got to work with several employees, all who expressed a sincere determination to help me succeed. And, within that week I drove out in the vehicle I wanted. More
by azginger
Employees Worked With
Heather, Chris, Mike, Cameron and Elizabeth
May 21, 2016
Welcoming and committed to customer satification! I wanted to take a few minutes a recognition of John Breeser's services provided 5/19/2016. I first inquired about a trade in on my vehicle, 2013 Nis I wanted to take a few minutes a recognition of John Breeser's services provided 5/19/2016. I first inquired about a trade in on my vehicle, 2013 Nissan Altima. After finding out that my trade in value was significantly lower than the payoff value of my vehicle I decided not to pursue the car purchase. John was kind enough to repetitively get a hold of me so he can assist me with my needs. I decided to reply back to an email of his and inform him of my current situation and without hesitation he came back with a proposal on a new 2016 Rogue SL that would only bring up my payment by another $20. After a few emails back and forth, I decided to come into your facility and speak to John in person regarding consideration to the new purchase/trade. John was very welcoming and did not waste time in getting everything in place before my arrival. There is a reason I've purchased my last few vehicles through John's services. John knows how to do business and knows how to treat his customers. Overall, my visit satisfaction would rank 5 out of 5 stars. I continue enjoying my business with Peoria Nissan and believe that's highly attributable to Johns services provided time and time again. I want to thank you and John for making my experience in car buying such as remarkable experience. More
by Kenneth Reibold
Employees Worked With
John Breeser
May 14, 2016
Love this service dept. Dusty is extroidinary! Dusty is great, very helpful and very knowledgable! I never hesitate to ask a question, he has the answer. I don't ever feel like he is not sincere in Dusty is great, very helpful and very knowledgable! I never hesitate to ask a question, he has the answer. I don't ever feel like he is not sincere in the commitments he makes to the quality and time to complete the service on my car. I don't ever feel as though I'm being sold something I don't need. Just outstanding, I talked to him about servicing our other vehicle that is not a Nissan. I will be bringing it in next time it needs service, because of Dusty Jager. More
by Vickie
Employees Worked With
Dusty Jager
March 18, 2016
Very welcoming staff. I have been going here for over 2 years. Each and every time I have had a very pleasant experience. I have dealt with several different service advis I have been going here for over 2 years. Each and every time I have had a very pleasant experience. I have dealt with several different service advisors and I everyone has been on point. Which is extremely difficult to find in any kind of service provided. I am very impressed with the communication and consistency. First service department that has earned my trust and repeat business More
by Dkb77
Employees Worked With
Scott, Marc, Kevin, Chris
March 03, 2016
Excellent Just a few words to express my thoughts on Peoria Nissan. I have been a customer with this dealership for about eight years , a feat that speaks for i Just a few words to express my thoughts on Peoria Nissan. I have been a customer with this dealership for about eight years , a feat that speaks for itself. I have always been treated with the highest respect by the personnel, especially Jeff Pordes the sales representative. Jeff continually exhibits an aura of candor and friendliness. Jeff and the rest of the people there make me feel comfortable and relaxed. Whenever I bring my car for service, Jeff is there to say “Hi” and spend time just chatting, which helps make the time pass. Also, speaking of service, I would be remiss if didn’t mention the Service Advisor, Scott Clouse. Actually, I deal with Scott more having to bring my car for service on a regular basis. He conducts himself in a very professional manner and is a pleasure to work with. These gentlemen keep me coming back to Peoria Nissan. Joe – Surprise, AZ More
by joey the great
Employees Worked With
Jeff Pordes, Scott Clouse
