Peoria Nissan

Harassment I went into Peoria Nissan Friday evening around 7:00 PM to discuss a Nissan Versa advertised in their preowned selection. I do not enjoy the haggling I went into Peoria Nissan Friday evening around 7:00 PM to discuss a Nissan Versa advertised in their preowned selection. I do not enjoy the haggling or dishonesty in car shopping, so always insist on having the price quoted first with only advertised price, title, tax and license. The car salesman was nice, but the two other men working there were being difficult about giving me a total out the door price I requested. They finally provided a price I was willing to negotiate on, so I test drove the car. When we returned to the lot, I made an offer at 1k less than the total price. Ricky was one of the earlier men who provided some pricing information. He came in the cube trying to justify their price using Kelly Blue book and their supposed cost. I clearly said I wasn’t interested in anything except the final price to me and if they didn’t accept my offer we did not have anything to discuss. I got up, left the office area, and called my daughter to tell her we did not make a deal on the car so she didn’t need to continue driving over. We were on the phone when Ricky (Ricardo Beltran) followed me out to my car. I opened my car door and told him we have nothing to discuss. He stepped into the door space wanting to show me the papers with Kelly Blue Book price and I told him to step away from my car. He didn’t listen, so I yelled at him to get away from my car twice more and he didn’t move. It is incredibly intimidating to have someone standing right in the space of closing your car door. The exchange scared my daughter who was listening to me yelling at this guy to step away from my car. My heart was racing and stomach started churning. I was in complete shock that he was still standing there. I finally grabbed my door handle and slammed the door shut. He had to take a step back. I was so upset at this physically intimidating behavior I had to say something, so I went back in the dealership office and asked to speak to a manager. I was in utter disbelief this had even happened; shaking my head in amazement waiting for the manager to come up front. I quickly recapped how Ricky was being physically intimidating and he said “okay”!!! There is never an excuse for pushing yourself on another person, but the fact he stood there when I told him to step away and was even yelling at him to move without a response by him – that is harassment. I don’t know what was wrong with Ricky – he should have stepped away the first time I said it. There is absolutely no excuse to keep standing there after I was yelling at him. The manager’s indifference to physical intimidation is unreal. Normal people would be shocked – and his reaction was “okay”! Ricky and the manager on duty should be reprimanded at a minimum – although firing is more appropriate when you try to physically pressure someone or refuse to address that behavior by an employee. They cannot modify their behavior to have an inkling of respect or honesty. Shop somewhere else. More

Lies Lies Lies I purchased a new car from Peoria Nissan. They tried to sell me a used car warranty. They talked me into a roadside service plan. I agreed because bot I purchased a new car from Peoria Nissan. They tried to sell me a used car warranty. They talked me into a roadside service plan. I agreed because both my husband and I believed that it covered windshield replacement. It did not. When I called them to discuss it the finance guy would not return my call. When I finally did get a call from someone they claimed the coverage was for 5 years, it was only 3. I paid $1200 for 3 years of roadside service? RIP OFF and I am canceling. I would never go back to this dealership! More

Slimy This place said my credit wasn't good enough for a 10,000 used car, but it was good enough for a 20,000 new car. I have one negative item and they did This place said my credit wasn't good enough for a 10,000 used car, but it was good enough for a 20,000 new car. I have one negative item and they didn't even send my application to any banks. I had valid proof this item is currently being investigated by attorneys and perfect loan history. Slimy. More

Service The service department is horrible. Paul a service guy had promised us a part over two months ago. Have never received a call, I have sent messages, w The service department is horrible. Paul a service guy had promised us a part over two months ago. Have never received a call, I have sent messages, without a response. More