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Peoria Nissan
Peoria, AZ
750 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 750 reviews
July 26, 2018
Thanks for the timely repair So my 08 Nissan Titan has a lot of miles and has been tremendously reliable but when the brakes failed I needed a fix. My local mechanic advised that So my 08 Nissan Titan has a lot of miles and has been tremendously reliable but when the brakes failed I needed a fix. My local mechanic advised that I visit the dealer given the complexity of the ABS system. Now understand, when I first purchased this truck I relied on the Peoria shop for my warranty maintenance. As the truck aged I switched to a local, trusted guy. No surprise ... much cheaper. But for serious repairs the dealer is still the go to source. So I honestly recommend Peoria Nissan for the quality of their diagnosis and work. It doesn't come cheap, but when you need them ... you need them. Their team is fast, honest and most importantly reliable. They're good people and very good at their job. More
by Titan Fan
Employees Worked With
Paul Watz
July 24, 2018
VERY PLEASED I moved here from Reno ,NV. My 2006 Murano , that has 50,000 miles was serviced in Reno for 13 years. I hoped I was going to be treated the same way h I moved here from Reno ,NV. My 2006 Murano , that has 50,000 miles was serviced in Reno for 13 years. I hoped I was going to be treated the same way here at Peoria Nissan. I’am very pleased with the service, and kindly manner that Elija Pedigo has given to me. They have me for a regular customer. Thank you Elijah , and Peoria Nissan. More
by Silverstate
Employees Worked With
Elijah Pedigo
July 06, 2018
Satisfied Nice people to work with. My vehicle was nicely serviced. But was not clean washed. Labor is very high. My other vehicles BMW and Mercedes Nice people to work with. My vehicle was nicely serviced. But was not clean washed. Labor is very high. My other vehicles BMW and Mercedes More
by Andy Patel
Employees Worked With
Scott clouse
July 02, 2018
Buying a new car Had a great experience buying my new car with Peoria Nissen. Talked to Saleman over the phone let him know what I was looking for. Gave my information Had a great experience buying my new car with Peoria Nissen. Talked to Saleman over the phone let him know what I was looking for. Gave my information to pull credit. Picked out color. Then came in to pick it up. Was in and out of dealership in couple hours. More
by Totallytorri
Employees Worked With
Sarko
June 24, 2018
Frustrating to deal with Service and Finance We came here to look for a used truck. Don't let them fool you on the 145-point inspection. They don't do it. I can say that because we bought a use We came here to look for a used truck. Don't let them fool you on the 145-point inspection. They don't do it. I can say that because we bought a used truck. We took it for a test drive and we noticed a loud clunking noise. BTW my husband is a certified mechanic for 35+ years. It was making a horrible clunking noise when he turned the wheel which they promised they would fix if we decided we were going to buy it. We did buy the truck and they promised it would go in for service and when we showed up at 12:00-12:30 pm the next day (Monday) that it would be ready. This didn't happen - we went to the dealership as instructed the next day and proceeded to spend nearly two hours there waiting for the truck. Service hadn't even touched it, yet it was 1pm (so we even got there late and it was still not ready). Not happy. After wasting two hours in the dealership waiting, my husband (who works graveyards) finally got his truck and went home. Only to get into his newly purchased truck to go to work at 11:00 PM that night to discover a burned out headlight and had to find a parts store open that late at night to purchase the part which he then installed himself - which also made him late for work. This would have been discovered and remedied if the service team were actually doing their job and performing the so-called 145-point check that was so heavily touted during the test drive. I never saw evidence that it was done, and we never received any type of checklist to show what was included in said 145-point check, nor any type of assurance that it had actually been done. For all I know, someone just walked around it, called it good and put it out on the lot. THEN - three days later - he gets a call - "you need to come in and sign new financing paperwork". What? Why would you even release a vehicle to someone if the financing wasn't solid and finalized? Then he gets to the dealership and discovers the interest rate has gone DOWN but the payment has gone UP. Bait and switch. After threatening to leave the truck there and take the bus home, the finance folks finally got themselves and the payments straightened out. But we will probably never do business with them again. Shady, shady and we feel that they were not upfront and entirely honest with us during this transaction. I had a very similar experience with my Mini purchase that SAME weekend. After haggling, arguing and all but demanding my keys and leaving, I finally got *close* to what I was asking for a trade on my paid off 2014 which was immaculately maintained with several premium upgrades. I made it clear before even going back to Finance, if they start doing the shell game bit back there, adding this and that and all kinds of other crap a NEW CAR doesn't need to boost their profits, I had no problem walking out the door. And you know what? Sultan listened. I didn't get the shell game flimflam. The gentleman I worked with respected me and we had a great conversation about our classics (like us, he is a hobbyist who works on his own old cars) and didn't give me a hard time or try to upsell stuff. All this hoopla about washing and detailing the car for me - when I get in, it's dusty everywhere. Fingerprints all over the car and on the glass and interior. The back seat is dusty and clearly had not been wiped down. They basically removed the stickers from the windshield and called it good. Only one key - with a 2018 vehicle that has only been in use for five months before selling to me, this is unacceptable. These xxxx keys are expensive. In the end, I leveraged a family relationship and will be taking my Mini to Mini of Scottsdale. I spent an additional $275 out of pocket for a spare key because I am pretty sure that Peoria Nissan put NO effort into tracking down the second key or even contacting the previous owner to get it. I also learned more about the car, the technology and how things work from a single salesman in about 10 minutes at Mini than all the time we wasted at Peoria Nissan. No biggie...based on the experiences we have had, we won't be going back. We have the paint protection plan on both vehicles so we have to go back for that, but that's it. Don't get me wrong - Ismael and Sultan are the bomb. We were well taken care of by them. Our grievances with FINANCE and SERVICE. We both are happy with our new (to us) vehicles but the process is so frustrating, so draining, that even savvy buyers like us with incredible credit, money down and paid off vehicles as a trade are completely DONE with the whole experience. It's going to be a long time before we buy a vehicle again. More
by CugrGirl
Employees Worked With
Ismael and Sultan
June 21, 2018
Excellent Service, Fair on pricing ! I could not get an appointment with my regular dealer. I live in Tucson and at last minute I was going to be in Phoenix, Peoria was able to accommodat I could not get an appointment with my regular dealer. I live in Tucson and at last minute I was going to be in Phoenix, Peoria was able to accommodate me at the time I could be there. My service advisor , David McGuire was fantastic, Got my service done, did an inspection and wash in the time I had. I will now come up to Phoenix for my service...... More
by JRG
Employees Worked With
David McGuire.
June 11, 2018
Great Service Paul was great! Very professional and knows his stuff. I’m very happy with everyone at the dealership and I’ll use them again. Thanks Paul was great! Very professional and knows his stuff. I’m very happy with everyone at the dealership and I’ll use them again. Thanks More
by Ggggg
Employees Worked With
Paul
June 01, 2018
Painless. Professional. Productive. From Charlie, to Cameron, to Barrie, it was, by far, the best car-buying experience I have ever had! Even though it was late, the courtesy and the sm From Charlie, to Cameron, to Barrie, it was, by far, the best car-buying experience I have ever had! Even though it was late, the courtesy and the smiles from themselves three came awfully easy! I will be back! More
by Papa Bill
Employees Worked With
Charlie (Sales Manager); Cameron Akins (Sales Representative); Barrie Dodson (F & I).
May 29, 2018
Mike Neve you are great! I love my ne Altima! Mike Neve and his sales team were great! So nice to be in and out of a dealership feeling like you are part of the family. Dominique you know your stu Mike Neve and his sales team were great! So nice to be in and out of a dealership feeling like you are part of the family. Dominique you know your stuff. Thank you for the quick close.. Thank you Mike for bringing us into the Nissan family! More
by BethBoard
Employees Worked With
Mike Neve and Dominique...
May 27, 2018
We had a great experience. Everyone was wonderful. Everyone at Peoria Nissan was great! Eddie, Barrie, and Adam were all very easy to work with, were very respectful of us and of our time. Also met wit Everyone at Peoria Nissan was great! Eddie, Barrie, and Adam were all very easy to work with, were very respectful of us and of our time. Also met with Paul from service who has given us excellent care for over ten years. Kim has said that this is the best experience we have ever had when buying/ leasing a new vehicle and I agree with her. We will definitely be back and will recommend Peoria Nissan to friends and family. More
by phm1ddfan
Employees Worked With
Eddie, Barrie, Adam, Paul Watts
